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Jane Clayton Reviews

4.8 Rating 9,342 Reviews
97 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,342 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
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Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gillian F
Verified Buyer
“Placed order in early February , no details on site stating it wasn’t in stock. Contacted same day to notify it would arrive 18/3/24 and was I happy to wait - then I had 2 more emails over the following weeks delaying delivery - last one saying May but the rug finally arrive early April only to find it was a different rug to what I had ordered. Nice enough rug so I kept it rather than the hassle of returning and waiting again”
Helpful Report
Posted 2 weeks ago
Margarete C
Verified Buyer
“I have yet to receive my samples and have no had a confirmation email that they have been sent. Otherwise I very much appreciated that you offer samples for free and have such a range of beautiful fabrics.”
Helpful Report
Posted 1 month ago
ANNE M
Verified Buyer
“I was / am very pleased with the fabric although my upholsterer said it was more suited to curtains than upholstery although it showed on website suitable for upholstery . Forth slightly it’s an occasional piece of furniture. Love the print though. It’s gorgeous.”
Helpful Report
Posted 1 month ago
JULIA G
Verified Buyer
“Roman Blind was not threaded to last baton. Was happy to repair myself if they sent the correct fixing. Have telephoned three times and emailed photos but no update on when small part will be posted. Apparently they will update “when they can” - just need one small part ! The made correctly blind would be nice but over £400 for small blind unfinushed”
Helpful Report
Posted 2 months ago
Cathy D
Verified Buyer
“Fab price good customer service fast delivery”
Helpful Report
Posted 3 months ago
Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 3 months ago
Claire B
Verified Buyer
“Delivery time and follow Up poor”
Helpful Report
Posted 6 months ago
Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 6 months ago
Outi H
Verified Buyer
“I d love to give you my opinion of my first purchase of your lovely Shop - but I havent resevied it jet. Bw Mrs Outi Haaranen-Halme”
Helpful Report
Posted 7 months ago
Thank you for your feedback ….. We are so sorry that the delivery of your order was delayed. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. I can see that your order has now arrived. Thank you again for taking the time to leave your review.
Posted 6 months ago
Tanya G
Verified Buyer
“We placed our order and got it! They don’t respond to emails. No information a head of time as to delivery. The website did the pick any address when you put the postcode in. Not there fault but we had to get 1 packages from another house. Cheaper options and friendly staff who answer the phone. We ended up with a couple of deliveries 1 coming when we where away which had I known I would have asked to hold!”
Helpful Report
Posted 9 months ago
Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 9 months ago
Jules C
Verified Buyer
“I ordered a rug and paid for this online through the website. Unfortunately, I received a message a few days later to say the rug was out of stock. Could I suggest your website is updated in line with your supplier’s stock to avoid any disappointment in the future. I then ordered a replacement rug which did not arrive within the 5-10 days timeframe provided. I did receive a message advising me there would be a delay with the delivery.”
Helpful Report
Posted 9 months ago
Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 9 months ago
Martyn P
Verified Buyer
“Lovely fabric just what I was looking for Very pleased”
Helpful Report
Posted 10 months ago
It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!
Posted 9 months ago
Yakoob B
Verified Buyer
“Excellent service with delivery and prompt updates. Email response is slow unfortunately I had the last roll of the batch. Ran a bit short so had to order from new batch roll. It was a lot of difference unfortunately. Would have appreciated if they company told me in advance: it’s the last roll so I could have made an informed decision”
Helpful Report
Posted 1 year ago
Step I
Verified Buyer
“Thanks for asking for feedback. Two of the four cushions I ordered were delayed by weeks. Also, all the cushions have less filling than I would have liked. Basak”
Helpful Report
Posted 1 year ago
Nina R
Verified Buyer
“The fabric I ordered was very different to the picture shown on the website. Sadly I couldn’t return it as I was in hospital.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The material is excellent (5star). Unfortunately the samples which we needed to choose the correct colour arrived after the purchase needed to be made. Perhaps in is just the Royal Mail ‘s fault!”
Helpful Report
Posted 1 year ago
Many thanks for your kind review!
Posted 1 year ago
Anonymous
Verified Buyer
“Overly expensive wallpaper. Wish I had waited a couple of weeks and purchased in the Black Friday sales - 25% cheaper! That stung.”
Helpful Report
Posted 1 year ago
Kim M
Verified Buyer
“The service from Jane Clayton is good but once again UPS delivery has let them down as I received damaged fabric and this is not the only time buying from Jane Clayton that UPS have left the buying experience stressful.”
Helpful Report
Posted 1 year ago
David C
Verified Buyer
“I've got an order but under the delivery address it says it's for Miss Charlotte Fisher. Clearly that is not me”
Helpful Report
Posted 1 year ago
Sara M
Verified Buyer
“Bought 2 rolls of wallpaper, one was defective but promptly substituted. Delivery of the second roll was fast enough but no other gestures of apology for the inconvenience. I wasn’t expecting anything in particular, but even if it was a 5£ voucher which wouldn’t be enough to buy anything at all, but would have been nice as an apology for the inconvenience caused. It’s not obviously a very serious or angry complaint, just a suggestion for costumer care :)”
Helpful Report
Posted 1 year ago
Laura D
Verified Buyer
“Beautiful curtain, good, polite initial service but had to wait a very long time for manufacture without any information after payment, had to chase the service dept for an update. I went to Jane Clayton for exceptional service in difficult times.. left a bit lacking.”
Helpful Report
Posted 1 year ago
Celia D
Verified Buyer
“Delivery was late - I had to chase - and came folded rather than on a roll so will needs lots of ironing. I would not buy direct again.”
Helpful Report
Posted 1 year ago
Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.
Posted 1 year ago
Jane Clayton is rated 4.8 based on 9,342 reviews
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