Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,038 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

443

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do like the wallpaper sample you sent however having ordered other samples that came and where 3 times the size of yours it gave me a better picture of the pattern and what it would look like on the wall, so I went for one of those over yours, purely for that reason. I feel that if it was as large I could have made a better judgement”

Helpful Report

Posted 2 weeks ago

Hi Michelle, Thank you very much for taking the time to share your feedback. Our samples are ordered directly from brands, so can vary in size. We do offer larger samples for many of our patterned wallpaper designs, which can be selected as an upgrade in the shopping bag, which may be useful to know for any future projects. Please do feel free to reach out to our customer service team if you ever have questions about our samples or products, via theteam@janeclayton.co.uk. Thanks again for taking the time to share your feedback - we really do appreciate it. Best wishes, Jane Clayton & Company

Posted 1 week ago

“My order was delivered overnight, however I did not receive any communications to say it was dispatched nor any communication with the delivery firm. I went out to lock the gate and discovered it had been left just inside the gate. Lucky we found it as we had heavy rain that night. £500 of wallpaper would have been ruined”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you very much for taking the time to share your feedback with us. On behalf of our delivery provider, we are very sorry to hear about the issues with this delivery. Whilst we are pleased to hear that your delivery has been taken inside safely, we would be eager to investigate this further with our delivery partner. If you have a spare moment, please do email us with your order details via theteam@janeclayton.co.uk and we will work to ensure that such issues do not occur in future. Thanks again for taking the time to leave a review. Best wishes, Jane Clayton & Company

Posted 1 week ago

“Product was fine but a problem re delivery. I telephoned to ask about delivery and whether I could collect my paper from Farrow and Ball as my decorator was already in the house waiting. I explained how urgent it was. It took several phone calls from me before I could get answers. One problem was Farrow and Ball were initially contacted by email and not telephoned as I asked. Initially I was told there would be a delay because Farrow and Ball were behind with production because of bank holiday delays. The paper did however arrive on the 7th working day and I wasn't able to collect the goods. The paper was in good condition fortunately but the box was wet in one corner.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback, and I am sorry to hear about the issues encountered on this occasion. I'm afraid we are unable to offer a Click & Collect service, and Farrow & Ball wallpapers are printed to order so we are generally unable to improve upon the stated lead times. Having said this, I would like to offer our sincere apologies for the delivery issues and number of follow-up calls you made. Please be assured, our Customer Service team have been made aware of your concerns and will ensure we strive to prevent such issues going forward. Please do feel free to reach out to our Customer Service team for further assistance by emailing theteam@janeclayton.co.uk should you wish to discuss this further. Best wishes, Jane Clayton & Company

Posted 4 weeks ago

“The blind looks beautiful but unfortunately not to my specifications! To be fair they are now rectifying but this has created unecessary delay and hassle. Not sure I will use the blind making service again, but good for fabric”

Helpful Report

Posted 1 month ago

Hi there Lisa, Thank you for taking the time to leave us a review, and I'm sorry to hear that your experience fell short of our usual high standards this time. Please be assured that we have logged your feedback internally and will be working with our workroom to prevent such issues from happening in future. Best wishes, Jane Clayton & Company

Posted 1 month ago

“Absolutely love the paper but I think a bit mean with the size of the sample.”

Helpful Report

Posted 1 month ago

Hi there Kim, Thank you for taking the time to leave us a review - we are thrilled to hear that you love the wallpaper! Sorry to hear about your disappointment with the size of the sample. We order our samples pre-cut directly from the Brands that we supply on our website, so we do not determine sample sizes and they can vary. Larger samples are available for some wallpaper ranges; where these are available they can be added as an upgrade in the shopping bag. We also offer large returnable samples for patterned fabrics which can be selected as an upgrade in the shopping bag. I hope this information is useful, but please do feel free to reach out to us via theteam@janeclayton.co.uk if we can provide any further assistance! Best wishes, Jane Clayton & Company

Posted 1 month ago

“I haven't received it yet so this is rather premature.”

Helpful Report

Posted 1 month ago

“Thank you for sending wp samples. However they could be bigger ? Or send 2 pcs … especially as we have to PAY for them !”

Helpful Report

Posted 2 months ago

“One of the samples was not enough wallpaper to be able to decide on if it might work for the project.”

Helpful Report

Posted 3 months ago

“Fabric was great and reasonably priced. However, packaging was excessive and wasteful. I ordered one metre of fabric which would have fit in a large envelope. Instead it was sent wrapped on a heavy duty cardboard tube and encased in plastic. I had to throw away tube and plastic. This is irresponsible in terms of environmental impact, and excessive in costs.”

Helpful Report

Posted 4 months ago

“Still waiting Issues with FedEx - finally rescheduled for tomorrow. Cheers”

Helpful Report

Posted 4 months ago

“It was only a sample of a paper, which arrived in A4 format so did not cover what a run of the paper looked like. There were around 6 animals on the print and the sample only showed 2. Not sure I can place an order on such a small sample without seeing the full impact.”

Helpful Report

Posted 4 months ago

“Unfortunately my order was incomplete and when I questioned why the warehouse had only one further left and would not get anymore stock until late February of the wallpaper I had ordered Why was this not relaid to me upon order .My decorator is coming next week so I cannot wait and am a roll short , very dissatisfied .”

Helpful Report

Posted 5 months ago

“Hi! Everything is fine BUT I did not get an andere to the Mail I sent directly after I purchased my wallpaper. So I miss 1 roll and I have to wait for 4 months before finishing the room… It could be a perfect occasion to get your feedback through this review! I would be happy to hear from you :)”

Helpful Report

Posted 6 months ago

“Blinds have arrived and are well made. Unfortunately, customer service not great. never got delivery confirmation and my blinds took almost twice as long as they said they would, with people telling me different dates and noone being able to confirm the situation.”

Helpful Report

Posted 6 months ago

“Slight issue with delivery. It took longer than anticipated to (NI). From order date delivery was 10 days.”

Helpful Report

Posted 7 months ago

“Nice product but very slow service I’m afraid”

Helpful Report

Posted 7 months ago

“I did not buy scion living material! I would like you to know however that the Clarke and Clarke material I ordered was not delivered next day and was 'dumped' over the gate and left rather than placed in a safe place. We were not at home at the time. I do not think this is acceptable”

Helpful Report

Posted 7 months ago

“I thought that the website was easy to use, and I appreciated the ability to order a sample of wallpaper however, given that the wallpaper I chose had many colors, I would have hoped that this swatch included some of those colors and not just the area that had cream and gold. I understand that one can’t predict what segment of a pattern one will get but in a geometric pattern with some unusual colors, I would think common sense would have dictated the choice of the sample to send. I’m not willing to try to get another one (even at only $10) because I may get the exact same rather boring part of the color palette.”

Helpful Report

Posted 7 months ago

“I feel let down by the delivery. We still haven't received our fabric. The item stated delivery om 3-5 working days but it wasn't shipped until day 5. UPS are the courier and they are a nightmare. The item has been with them being delayed every day without any explanation for a week now.”

Helpful Report

Posted 10 months ago

“Thank goodness the rug is lovely and better then expected as delivery was a wait!!!! Customer service very slow to reply to enquiries. Could do to work on the company’s communication skills slightly.”

Helpful Report

Posted 10 months ago

Hi Amy, Thank you for taking the time to leave us a review, and I am so pleased to hear that you are happy with the rug you ordered. Please accept our sincere apologies for the delayed response from our customer service team due to a high volume of enquiries. I can assure you this is not standard for us, so I'm sorry that you were waiting longer than usual to hear from us. I appreciate your feedback and would welcome you to reach out to us if there's anything further we can support with. Kind regards, Jane Clayton & Company

Posted 10 months ago

Jane Clayton is rated 4.8 based on 10,038 reviews