Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,732 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,732 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the website extremely difficult to set up an account for some reason so I had to call them to order some wallpaper quality of the wallpaper is fantastic and I will certainly be ordering some. I’ve just got to do a bit more design planning/work to know exactly what I want.”

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Posted 22 minutes ago

“Paper was lovely and considerably cheaper than the Morris & Co price, however delivery through UPS took longer than expected. Mi have used this company before and am satisfied with the packaging and ease of order in general.”

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Posted 1 hour ago

“Kindly resent samples. And I have selected one. Thank you”

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Posted 2 hours ago

“Good samples”

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Posted 1 week ago

“Excellent service and very satisfied with purchase. Only thing I would say is that I had to make an alteration to my order and found it extremely difficult to get through on the telephone.”

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Posted 1 week ago

“quick and i had an invoice in the day”

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Posted 1 week ago

“nobody got back to us on my first atempt to order”

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Posted 2 weeks ago

“Efficient and straightforward”

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Posted 2 weeks ago

“Very efficient but would like a larger sample”

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Posted 3 weeks ago

“Very helpful when the wrong sample was sent. It was a bit confusing as to whether I was dealing with Sanderson, Morris and co or Jane Clayton. They quickly resolved the mistake.”

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Posted 1 month ago

“Very pleased with the product, but had paid for next day delivery but didn’t arrive until the day after.”

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Posted 1 month ago

“Service is good and prompt. I really wish you would not use tracked delivery for samples. They take much longer to arrive than they would if you put them in the normal post.”

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Posted 1 month ago

“The service and quality of the products were very good , will certainly be using them again.”

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Posted 1 month ago

“The samples got here quickly and together. The sample are large enough to get a good idea for an antique couch that deserves a new cover. The quality of samples is top notch. I washed the linen samples and the color held and didn’t bleed out.”

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Posted 2 months ago

“Very happy with cushions and service”

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Posted 2 months ago

“Good savings on Lincrusta wallpaper . No issues with the ordering . UPS delivery poor . Waited in 2 days before being delivered .”

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Posted 3 months ago

“Sadly samples of larger designs don’t show all the colours, I tried ordering five of same colourway x design but wasn’t allowed”

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Posted 3 months ago

“Order arrived quickly, and was as expected.”

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Posted 3 months ago

“Good prices and quick delivery, but it would be much better if they allowed different billing and delivery addresses.”

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Posted 3 months ago

“Only gave 4/5 due to product i wanted not being in stock but website stated stock available. Taking that away, communication and service was great afterwards.”

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Posted 3 months ago

Jane Clayton is rated 4.8 based on 10,732 reviews