Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample never received. No response to email chasing up. V poor.”

Helpful Report

Posted 4 years ago

“My delivery hasn’t arrived and it’s been about 2 weeks”

Helpful Report

Posted 4 years ago

“Ordered curtains in May still not received them. Promised delivery week of 16th August still haven't arrived. No response to last emails of phone messages. Very disappointed”

Helpful Report

Posted 4 years ago

“Don't answer calls / Don't return emails / No Way of contacting customer Service despite three calls. Delayed / missed delivery and won't respond”

Helpful Report

Posted 4 years ago

Thank you for your feedback Zahid. We are so sorry to hear that there were problems with reaching us and receiving our emails. We have resent our responses to you so please do ensure you check for these, they may be found in your Junk. We can only apologise for the inconvenience caused by this issue on this occasion. Thank you again for taking the time to leave your review.

Posted 4 years ago

“Think they are having a bad time. Still waiting for delivery.. ordered over 2 weeks ago, couldn't get hold of customer services, phones & live chats have been turned off. Finally received a notification to say order has been dispatched, but still waiting. I understand we are going through hard times with covid & multiple shipping.. but still very frustrating.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Poppy. We are so sorry to hear that there were problems with the delivery time of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 4 years ago

“Paper arrived damaged ive emailed to sort out and no one has come back to me !!!! So I’m afraid that’s a huge negative”

Helpful Report

Posted 4 years ago

Thank you for your feedback Wanda. We are so sorry to hear that there were problems with the delivery of your order, and can see this is being resolved. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 4 years ago

“I am still waiting for my delivery and have had no email”

Helpful Report

Posted 4 years ago

Thank you for your review Jacqueline, we are very sorry to hear this and a member of the team will be in touch to help as soon as possible.

Posted 4 years ago

“The service and communication is awful. Very disappointed and I still don’t have my complete order.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Laura and a member of the team will be in touch to see how we can help.

Posted 4 years ago

“Terrible customer service and are unable to tell me why I keep being promised a delivery that never comes. They just give stock answers every time and have still not resolved the problem, still no curtains. Go elsewhere! I wish I'd researched them better before I ordered”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry that you are so disappointed. A member of the team will of course be in touch and help you with your order.

Posted 4 years ago

“Inspite of the rug being in stock according to websit. It has taken over 6 weeks for the delivery. I had to chase about the delay. No one from Claytons contacted me regarding the delay. I am very disappointed and will not be shopping with Claytons again.”

Helpful Report

Posted 4 years ago

Thank you for your review Bavinder, we are very sorry to hear of the delays you encountered with your order. Unfortunately we are unable to show live stock levels on our website but do our best to inform our customers of any delays which their order may encounter.

Posted 4 years ago

“Awful, awful, awful. Jane Clayton has a really bad system that cannot confirm at the time of ordering whether your item is available. They take your money immediately and then weeks later tell you that your item is unavailable or worse discontinued. You then have to wait a lifetime for a refund. DO NOT USE.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Jo, we are so sorry to hear that you have had such an awful experience. Although we do not show stock levels on our website, we do our best to inform our customers of any delays to their order as quickly as possible. A member of the team will be in touch shortly to help resolve your issue.

Posted 4 years ago

“Not received yet!”

Helpful Report

Posted 4 years ago

Thank you for your review, we are so sorry to hear this. A member of the team will look into this and be in touch as soon as possible.

Posted 4 years ago

“Sadly Jane Clayton cannot not be relied upon if you are a professional - they three times sent me the non fire rated material I ordered - with the last being FR but completely unusable as it was heavily marked from being on the roll. Their customer services take days to respond / action and when promising next day delivery you can expect 10 day service. If you have deadlines I would not recommend.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Nicola, we are very sorry to hear that you had such trouble ordering an FR fabric and a member of the team will be in touch to help rectify this situation.

Posted 4 years ago

“Unwilling to accept the return of one unopened roll of wallpaper. Had to seek consumer advice to learn that I am entitled under contract Sumer law to return it. The situation is unresolved”

Helpful Report

Posted 4 years ago

Thank you for your review Caro, we are very sorry to hear that you are disappointed in our returns policy. A member of the team will be in touch to help resolve the situation

Posted 4 years ago

“Was waiting two months for my order to arrive. Poor communication throughout. Wallpaper arrived and was very thin poor quality”

Helpful Report

Posted 4 years ago

Thank you for your feedback Amy, we are very sorry to hear that you had trouble with your order being out of stock and that you were not happy with the quality once it arrived. We do always suggest ordering samples beforehand to be sure you are happy with the product. A member of the team will be in touch to see if we can help in any way, thank you again for taking the time to leave us a review.

Posted 4 years ago

“Jane Clayton ordered their material to be delivered from France but failed to understand how to navigate the new customs system so the material never arrived, meaning we have been without curtains for 2 months now. In addition, they have been utterly confused by the whole situation so we as customers have been caught between dealing them and the delivery company. No one knows anything, including where the curtains are, except the fact they’ve taken our money.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry to hear that you have had trouble receiving your fabric due to problems caused by Brexit. We have done our best to inform our customers of any problems relating to this and are very sorry that you are still experiencing issues. Please could you provide us with your order details and a member of the team will be happy to help you.

Posted 4 years ago

“Really disappointed as company doesn’t accept returns for unused unopened wallpaper. Left with a £70 roll of wallpaper that will never be used!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Paula, we are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and are sorry that on this occasion you are disappointed.

Posted 4 years ago

“The delivery of the wallpaper was fine however, when I ordered it I was told by the calculator on the website to order three rolls which I did. I was unaware that I could not return any unopened rolls. As it turned out two rolls was plenty. So essentially I was told to buy more than I needed and unable to return the extra roll. The customer service staff are very polite but not helpful in resolving the issue. Check the returns policy before you buy and calculate yourself!”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry to hear that our wallpaper calculator miscalculated on this occasion and our customer service team will be in touch to help resolve this.

Posted 4 years ago

“I purchased some French fabric, which arrived 2 weeks late. I have given a review of 1 star as the customer service team at Jane Clayton are completely unresponsive. Their customer service telephone line is constantly on answerphone, which is very poor. I left 2 voicemails and and 2 emails and got no reply at all. In the end I contacted them by social media and got a reply. I will not be using Jane Clayton again as their customer service is very poor, and the delivery of my fabric was late. Not good enough.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Anne, we are very sorry that you did not experience our usual very high standards of customer service. I can see that you were kept informed of the delays to your order and we hope that you can understand that we have been experiencing much higher volumes of enquiries due to Brexit and Covid which may have impacted on your order. For this we sincerely apologise.

Posted 4 years ago

“The fabric is wonderful, Designers Guild is always good quality. The service from Jane Clayton & Co. was incredibly poor, automatic emails to enquiries, no actual response to any questions. The website says to check when fabric will be delivered it states 3-5 working days, I allowed 9 days before contacting them. It didn't install confidence when I also discovered the Phone lines turned off. It made me concerned that I had ordered from a supplier that would not deliver. To change this perception, all that was needed was for someone to check the order number, and advise that it had been forwarded to Designers Guild & was being processed. This would have saved a lot of angst and wouldn't have resulted in a lost customer. I will order directly from DG in future.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry to hear that you had such trouble contacting us and that your order was delayed on this occasion. I can see that our customer service team were in touch regarding a delay to this fabric and we are pleased to hear you have now received it and that you are happy with it.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews