Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,055 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 14th August 2026

474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paper was not as described and had to send it back. Customer service were particularly friendly and I had to pay my own return postage”

Helpful Report

Posted 1 week ago

“Whilst the curtains I received were beautiful, they are not what I thought I was ordering. I exchanged emails with customer support prior to placing my order and received a clear measurement from them which I needed to provide my builder with for both bespoke bedroom furniture and track fittings. The curtains I received took up twice the amount I had been advised of. The team were really helpful and agreed to take the curtains back for alterations which I was told would take a week. Three weeks later I received the altered curtains which still do not meet the original specifications. I am now waiting on a reply to an email they have had for four business days. If you know exactly what you want they make beautiful curtains. If you need advice that you can rely on I would avoid.”

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Posted 1 week ago

“Ordered fabric, took ages to come. Added delays to customer orders. No communication. Very disappointing b”

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Posted 2 months ago

“We ordered two cushions and a set of full length curtains in November from William Morris Brer Rabbit linen in colour Flax. The cushions arrived after a couple of weeks and were beautiful. We were informed that the curtain fabric was out of stock and we would have to wait until April so we decided to wait. When the curtains arrived the fabric was not the same as the cushion ( or the orginal swatch) and had fading all over it, the background colour did not have the correct depth of colour. I have tried to complain to you about this and to check your QC on the fabric but have been told it is perfectly OK and you will not do anything about it. We waited so long and now are so upset about this.”

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Posted 3 months ago

“The samples did not really show much of the pattern being only A4. Very difficult to make a decision when you can only see a tiny bit of the pattern. I was looking to buy the wide width wallpaper to get a bigger pattern so A4 did not show much at all. Good quality paper”

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Posted 4 months ago

“I placed an order for wallpaper samples 13 days ago and haven't received a shipping notification. I emailed Jane Clayton & Co yesterday but haven't heard back, so I'm giving this rating since I haven't received any communication from them.”

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Posted 5 months ago

“My daughter needed a specific material for a college project that had to be completed at the end of last week. The Thursday before we tried a number of outlets in Leicester but unfortunately couldn't find anything suitable. I managed to find a good likeness on the Jane Clayton page stating a two working day delivery so we went with it. I didn't receive any emails regarding delivery or the order and on Monday spoke to customer service. The lady was very nice but because a system was down couldn't do anything. She did say she would email me later in the day with an update. I phoned again Tuesday because I still hadn't heard back and again a very nice customer service lady did assure me it would be with me the next day. I had to reiterate that if it didn't arrive as promised it would be too late to complete so I would have to have a refund. Fortunately it did arrive but I was very disappointed with the lack of information and taking almost a week to arrive.”

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Posted 5 months ago

“Not able to see size or colours of main pattern”

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Posted 6 months ago

“I am very disappointed in the sample that I recieved, it shows no colors just some green leaves, no bird nothing so that I can see what colors are in this fabric, I understand that the fabric is cotton and linen but to not get a sample to see all the colors, it makes it too hard to choose this fabric as a sure purchase.”

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Posted 6 months ago

“The fabric sample was so small and definitely not representative of the colour pattern. Consequently, I decided not to buy the fabric for my curtains. An online purchase the sample needs to be big enough so you can at least see all the colours, the sample I received was particularly awful.”

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Posted 6 months ago

“I ordered my sample 10 days ago and still waiting for the delivery.”

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Posted 6 months ago

“Took a while to send and only sent one of the two fabrics. Then a week later got an email to say the other one wouldn’t be in stock for several months.”

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Posted 6 months ago

“Nothings arrived yet an had little to no updates”

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Posted 6 months ago

“I ordered and paid for three rug samples. UPS couldn’t find my address so I had to redirect delivery to the nearest eligible shop and make a trip to collect. Of the three samples I received, there was one that I actually ordered and two that I didn’t. Reporting this to JC led to a requirement to provide photographic evidence before it could be addressed. All in all, quite a lot more effort than it was worth.”

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Posted 7 months ago

“I bought carpet 160x230 ehich I received all good and in timely manner. Issue is that carpet is actually 160x330cm even though it is written on the label 160x230cm. I have sent complaint email to the company which nobody even replied to like they don’t care. I told thrm I’m extremly dissatisfied with the purchase and will not be buying any carpets from them because of this. Additionally print is distorted because somebody made a mistake in the production obviously.”

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Posted 7 months ago

“Poor response from customer service and very slow postage said around 2-4 days and came 8 days later”

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Posted 7 months ago

“This was as bad as admin gets for a company like this. Hopeless. In error I put my own name not the delivery name on the order for Italy. As soon as I received the order which specifically says to please check and contact us to amend any errors before dispatch i started to try calling. Never any reply at all, i called several time. The other option was an e mail. I emailed. No response at all for 48 hours by which time the consignment had been shipped. I got a reply to email very late and it was a waste of time. It cost me a lot of money to finally stop Italian customs sending the package back to the UK. Abslutely dreadful administration.”

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Posted 8 months ago

“I ordered some wall paper samples 9 days later still not been delivered”

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Posted 8 months ago

“my order still has not arrived and it's been over 3 weeks.”

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Posted 8 months ago

“Disappointed that the sample didn’t give a good enough size to even include the complete print”

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Posted 8 months ago

Jane Clayton is rated 4.8 based on 11,055 reviews