Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,673 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not able to see size or colours of main pattern”

Helpful Report

Posted 1 week ago

“I am very disappointed in the sample that I recieved, it shows no colors just some green leaves, no bird nothing so that I can see what colors are in this fabric, I understand that the fabric is cotton and linen but to not get a sample to see all the colors, it makes it too hard to choose this fabric as a sure purchase.”

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Posted 2 weeks ago

“The fabric sample was so small and definitely not representative of the colour pattern. Consequently, I decided not to buy the fabric for my curtains. An online purchase the sample needs to be big enough so you can at least see all the colours, the sample I received was particularly awful.”

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Posted 3 weeks ago

“I ordered my sample 10 days ago and still waiting for the delivery.”

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Posted 3 weeks ago

“Took a while to send and only sent one of the two fabrics. Then a week later got an email to say the other one wouldn’t be in stock for several months.”

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Posted 3 weeks ago

“Nothings arrived yet an had little to no updates”

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Posted 4 weeks ago

“I ordered and paid for three rug samples. UPS couldn’t find my address so I had to redirect delivery to the nearest eligible shop and make a trip to collect. Of the three samples I received, there was one that I actually ordered and two that I didn’t. Reporting this to JC led to a requirement to provide photographic evidence before it could be addressed. All in all, quite a lot more effort than it was worth.”

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Posted 1 month ago

“I bought carpet 160x230 ehich I received all good and in timely manner. Issue is that carpet is actually 160x330cm even though it is written on the label 160x230cm. I have sent complaint email to the company which nobody even replied to like they don’t care. I told thrm I’m extremly dissatisfied with the purchase and will not be buying any carpets from them because of this. Additionally print is distorted because somebody made a mistake in the production obviously.”

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Posted 1 month ago

“Poor response from customer service and very slow postage said around 2-4 days and came 8 days later”

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Posted 2 months ago

“This was as bad as admin gets for a company like this. Hopeless. In error I put my own name not the delivery name on the order for Italy. As soon as I received the order which specifically says to please check and contact us to amend any errors before dispatch i started to try calling. Never any reply at all, i called several time. The other option was an e mail. I emailed. No response at all for 48 hours by which time the consignment had been shipped. I got a reply to email very late and it was a waste of time. It cost me a lot of money to finally stop Italian customs sending the package back to the UK. Abslutely dreadful administration.”

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Posted 2 months ago

“I ordered some wall paper samples 9 days later still not been delivered”

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Posted 2 months ago

“my order still has not arrived and it's been over 3 weeks.”

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Posted 3 months ago

“Disappointed that the sample didn’t give a good enough size to even include the complete print”

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Posted 3 months ago

“Ordered sample over a week ago and haven’t received so it is difficult to leave a review”

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Posted 3 months ago

“Ordered 15m from the outlet. It never said it wasn't available. Booked up a curtain maker to make them. 4 days later get told they dont have the fabric in one complete lengths just bits. So disappointed as there is nothing to say they may not be able to supply an outlet fabric.”

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Posted 3 months ago

“Still not recd my fabric”

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Posted 4 months ago

“Poor communication.”

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Posted 4 months ago

Hi there, Thank you for taking the time to leave a review, and we're sorry to hear that your experience with us did not meet expectations. Following a supplier delay with your order, I can see that our Customer Service team have since reached out to assist you to a full resolution. Once again, we are sincerely sorry for the issues experienced and I do hope we have the opportunity to provide you with our usual high standards of service in future. Best wishes, Jane Clayton & Company

Posted 4 months ago

“Sizes not consistent, or the size ordered, patterns not matched, unusable curtains delivered with no conceivable way of fitting as advertised. To be fair the fabric is the best apect of the part order that was usable although not the correct size. The other part of the order has to be returned, and so far she is being difficult about it, failing to respond.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to leave us a review, and we are sincerely sorry for the difficulties experienced with this order. I am pleased to see that we have since been in touch to fully resolve your enquiry. Please accept our further apologies for the difficulty in getting to this stage, which I can assure you has been reviewed internally by our management team. We will ensure this experience is taken on board in order to prevent such issues from reoccurring in future. We would relish the opportunity to restore your faith in our organisation, so please do reach out to our customer service team via theteam@janeclayton.co.uk if there's anything we can assist with in future. Best wishes, Jane Clayton & Company

Posted 5 months ago

“Unfortunately can't comment as I still haven't received it”

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Posted 6 months ago

“We haven’t received our smokes yet. Tracking tells us they are still in Bristol and have been there since 31 st July.”

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Posted 6 months ago

Hi there Mary, Thank you for taking the time to leave a review, however we are sorry to hear that your samples have not yet arrived. Your samples order appears to have been lost in transit via Royal Mail, so I do apologise about this. Please rest assured, I have raised a free of charge replacement to be sent to you ASAP. Should you require any further assistance, please don't hesitate to reach out to our Customer Service team via theteam@janeclayton.com or by calling +44 1761 404 505. Best wishes, Jane Clayton & Company

Posted 6 months ago

Jane Clayton is rated 4.8 based on 10,673 reviews