Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,039 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,039 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

443

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Someone else’s order sent in error. Returned but still to receive my order.”

Helpful Report

Posted 5 days ago

“Disappointed with the quality of this premium priced wallpaper. Matching lengths was extremely difficult. After spending time to ensure each length was cut to match, after pasting and placing on the wall the pattern maintained matching from the ceilng to a quarter way down the wall and then started to "stretch" c5mm out of pattern”

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Posted 3 months ago

“Wallpaper was very good but blinds were very poor for price paid”

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Posted 3 months ago

“I have ordered 5 samples and just 2 of them arrived, I did't get any email about the missing ones.”

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Posted 3 months ago

“Great efficient service however samples sent are too small especially if requesting samples of patterned paper which incorporates far design more than the sample received. I have no problem in paying for the sample but in comparison to other online wallpaper samples received, would not be happy to use this company again.”

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Posted 4 months ago

“Although the rug is great the late delivery and lack of information regarding timescales was poor and for that reason I would not recommend you.”

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Posted 4 months ago

“I requested a material sample, the piece that was sent was tiny and did not show any colours of the material, just an expanse of cream, no use whatsoever, when I questioned it I was told there was no more to send...poor show given I was all set to buy 14 meters of material at over £150 a meter, I will take my business elsewhere.”

Helpful Report

Posted 4 months ago

“The farrow and ball ocelot wallpaper in brown was gorgeous but the wait time on delivery was ridiculous! It took over a fortnight to arrive, by which time I’d had to reschedule the decorator as the paper didn’t arrive in time. I’d never order from this company again if I could help it.”

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Posted 6 months ago

“Great website , loads of choice , well constructed colour ways . Fast dispatch, following orders.”

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Posted 6 months ago

“I ordered some Osborne & Little cushions, which were very expensive!, and I am very disappointed at how the pattern has been displayed on the cushion...it is not centered and does not show the true beauty of this material ☹️ they do not look nice enough for the price of this fabric!!”

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Posted 8 months ago

“Royal mail delivered my package to the wrong address so I wouldn’t know as I never received it , the proof of delivery was of someone else’s house”

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Posted 10 months ago

“I wrote to say that the wrong samples were sent and did not receive a reply”

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Posted 10 months ago

Good afternoon Sheila, Thank you for your review, and I am very sorry to hear that you received the wrong samples. I have been unable to locate your email with details of which samples were incorrect, however I have raised a full replacement order in case you still require these. Once again, I do apologise for the delay in providing you with your correct samples but please don't hesitate to reach out to us if there's anything further we can support with. Kind regards, Jane Clayton & Company

Posted 10 months ago

“I ordered 8 samples (3 of which I paid for) I also paid £2.50 postage. 1 of the samples Roseraie is just a plain piece of cloth - no pattern or colour. 2 of the others are so small ( woodland chorus & Fernery) - I can't tell if they're what I want or not. Very disappointed 😞”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for taking the time to leave us a review, and I'm sorry to learn of your disappointment with this Samples order. It sounds as if you have received the incorrect sample of the Roseraie Fabric by Clarke & Clarke, so I have raised a replacement order for this sample. I do apologise about this error. With regards to the size of the Woodland Chorus & Fernery Embroidery samples by Sanderson, our sample sizes do vary depending on supplier. Whilst smaller samples can sometimes assist with fabric decisions due to getting a feel for the thickness and colour scheme of the fabric, I appreciate that decisions are not always possible without seeing a larger part of the pattern. For this reason, we are happy to provide larger returnable samples which can be selected on our website - simply add the standard samples to your basket, and on the basket page underneath each product, you can use the drop down to select a Returnable sample. Please note, larger samples cost £15 and must be returned to us within 14 days for a refund. I have raised a replacement order for the standard size of these two samples in case another small piece of the fabric assists you in making your decision, but please do feel free to place a large sample order if this would help at all. Alternatively, you are more than welcome to call us on 01761 404505 and we would be happy to place this order over the phone for you. Please don't hesitate to reach out to us if we can assist further with anything. Kind regards, Collette Jane Clayton & Company

Posted 10 months ago

“It would have been nice to have received the goods! Still waiting patiently”

Helpful Report

Posted 11 months ago

Good morning Eileen, Thank you for your review, and I'm sorry to hear that you haven't received your samples yet. These were posted out some time ago, so I can only presume that these were lost in the post I'm afraid. We have raised a replacement order and sent you an email on Friday to confirm. Please don't hesitate to reach out to us via theteam@janeclayton.co.uk or 01761 404505 if we can assist any further. Apologies again for the delay, and please do let us know if we can help with anything else! Kind regards, Collette

Posted 11 months ago

“Disappointed as I received the wrong wall paper and have had to wait even longer for the correct one to be delivered”

Helpful Report

Posted 11 months ago

“Would not recommend. The curtains I ordered are beautiful, but they took much longer than promised, customer service were very difficult to reach, the parcel was delivered not on the day listed on the tracking page but on another day, to the wrong address, and communication with customer service to retrieve the parcel was painstakingly slow - they made no effort to retrieve the parcel or help me, in the end I pieced it together and managed to track the parcel down but the whole thing was very time-consuming, stressful and frustrating.”

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Posted 11 months ago

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

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Posted 1 year ago

“The quality of your goods are good, but I made 3 orders from you recently and all 3 had delivery issues. 3 to 5 days turned into 4-5 weeks. Curtains required multiple chasing. You shouldn’t set expectations on website which can’t be delivered”

Helpful Report

Posted 1 year ago

“I've always loved the products at Jane Clayton website, and generally when I've ordered items and samples they have arrived quickly. My most recent order was disppointing in terms of customer service. The products themselves are fine. However the delivery timescales kept changing and our expectations were not managed by either Jane Clayton or UPS the delivery company. The rug underlsy arrived quickly without the carpet, within the 2-5 dsy delivery timescale on the written confirmation. But we needed to chase several times for information on when the rug would be delivered and although Jane Clayton team replied quickly by email each time, the replies were along the lines of 'its delayed', 'we dont know the timescale' etc were not helpful - the rug was for a birthday present for my husband who is ill - we didnt receive it in time for his birthday, which was embarrassing for us. A few weeks later I received UPS delivery email - UPS changed the delivery days and times four times before we actually received the rug. This meant waiting in for the delivery each time and feeling anxious a fed up about whether we would actually receive anything, or if the product was out of stock, or if we had wasted our money. Its not possible for us to have large items like rugs left with neighbours if we are out, we live in a townhouse with no garage or snywhere else to leave deliveries. I buy most things online from various businesses and generally their services are good and reliable. I feel sad that I will probably not buy anything from Jane Clayton again. Despite your lovely range of products, I'd look elsewhere for home furnishings and interior design products, because in this situation we could not rely on the delivery timescales at your website when we placed the order, in the order confirmation email, or from the delivery agent, and information given by your team when asked was too vague to help us know about the status of our order. Products are great, but as a customer my expectations were poorly managed.”

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Posted 1 year ago

“The blind took a long time to arrive which I can understand but I can’t comprehend how it was sent out with no brackets. I’m still waiting for them and wasted a morning on getting someone in to put them up which has cost me money”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,039 reviews