Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes not consistent, or the size ordered, patterns not matched, unusable curtains delivered with no conceivable way of fitting as advertised. To be fair the fabric is the best apect of the part order that was usable although not the correct size. The other part of the order has to be returned, and so far she is being difficult about it, failing to respond.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to leave us a review, and we are sincerely sorry for the difficulties experienced with this order. I am pleased to see that we have since been in touch to fully resolve your enquiry. Please accept our further apologies for the difficulty in getting to this stage, which I can assure you has been reviewed internally by our management team. We will ensure this experience is taken on board in order to prevent such issues from reoccurring in future. We would relish the opportunity to restore your faith in our organisation, so please do reach out to our customer service team via theteam@janeclayton.co.uk if there's anything we can assist with in future. Best wishes, Jane Clayton & Company

Posted 6 days ago

“Unfortunately can't comment as I still haven't received it”

Helpful Report

Posted 1 month ago

“We haven’t received our smokes yet. Tracking tells us they are still in Bristol and have been there since 31 st July.”

Helpful Report

Posted 1 month ago

Hi there Mary, Thank you for taking the time to leave a review, however we are sorry to hear that your samples have not yet arrived. Your samples order appears to have been lost in transit via Royal Mail, so I do apologise about this. Please rest assured, I have raised a free of charge replacement to be sent to you ASAP. Should you require any further assistance, please don't hesitate to reach out to our Customer Service team via theteam@janeclayton.com or by calling +44 1761 404 505. Best wishes, Jane Clayton & Company

Posted 1 month ago

“The measure of every company is how they help or put things right when there has been an error......my error that I over ordered but no one answered the phone then when they left me a message saying they would get back to me, they didn't”

Helpful Report

Posted 3 months ago

Hi there Christine, Thank you for taking the time to leave a review, and I'm sorry to hear that you're dissatisfied with the service received on this occasion. I have reviewed your enquiry and can see that when your request was made to adjust your order down to two rolls, the order had already been dispatched, so it was too late for our Customer Service team to make any order amendments. As we were unable to take your first call, I can see that we have offered return postage at our cost as an apology for the delay, and have generated a pre-paid UPS label which was sent to you via email. If you would like this re-sent, please contact us via theteam@janeclayton.co.uk and we will arrange this right away. Once again, our sincere apologies for the difficulty in initially reaching us and we thank you for taking the time to share your comments. Best wishes, Jane Clayton & Company

Posted 3 months ago

“Someone else’s order sent in error. Returned but still to receive my order.”

Helpful Report

Posted 3 months ago

Hi there Helen, Thank you for taking the time to share your feedback, and we are sincerely sorry for the mix-up! If you are still awaiting your order, I would encourage you to reach out to our Customer Service team via 01761 404 505 or theteam@janeclayton.co.uk where we would be eager to support you through to a resolution. Best wishes, Jane Clayton & Company

Posted 3 months ago

“Disappointed with the quality of this premium priced wallpaper. Matching lengths was extremely difficult. After spending time to ensure each length was cut to match, after pasting and placing on the wall the pattern maintained matching from the ceilng to a quarter way down the wall and then started to "stretch" c5mm out of pattern”

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Posted 6 months ago

“Wallpaper was very good but blinds were very poor for price paid”

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Posted 6 months ago

“I have ordered 5 samples and just 2 of them arrived, I did't get any email about the missing ones.”

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Posted 6 months ago

“Great efficient service however samples sent are too small especially if requesting samples of patterned paper which incorporates far design more than the sample received. I have no problem in paying for the sample but in comparison to other online wallpaper samples received, would not be happy to use this company again.”

Helpful Report

Posted 7 months ago

“Although the rug is great the late delivery and lack of information regarding timescales was poor and for that reason I would not recommend you.”

Helpful Report

Posted 7 months ago

“I requested a material sample, the piece that was sent was tiny and did not show any colours of the material, just an expanse of cream, no use whatsoever, when I questioned it I was told there was no more to send...poor show given I was all set to buy 14 meters of material at over £150 a meter, I will take my business elsewhere.”

Helpful Report

Posted 8 months ago

“The farrow and ball ocelot wallpaper in brown was gorgeous but the wait time on delivery was ridiculous! It took over a fortnight to arrive, by which time I’d had to reschedule the decorator as the paper didn’t arrive in time. I’d never order from this company again if I could help it.”

Helpful Report

Posted 9 months ago

“Great website , loads of choice , well constructed colour ways . Fast dispatch, following orders.”

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Posted 10 months ago

“I ordered some Osborne & Little cushions, which were very expensive!, and I am very disappointed at how the pattern has been displayed on the cushion...it is not centered and does not show the true beauty of this material ☹️ they do not look nice enough for the price of this fabric!!”

Helpful Report

Posted 11 months ago

“Royal mail delivered my package to the wrong address so I wouldn’t know as I never received it , the proof of delivery was of someone else’s house”

Helpful Report

Posted 1 year ago

“I wrote to say that the wrong samples were sent and did not receive a reply”

Helpful Report

Posted 1 year ago

Good afternoon Sheila, Thank you for your review, and I am very sorry to hear that you received the wrong samples. I have been unable to locate your email with details of which samples were incorrect, however I have raised a full replacement order in case you still require these. Once again, I do apologise for the delay in providing you with your correct samples but please don't hesitate to reach out to us if there's anything further we can support with. Kind regards, Jane Clayton & Company

Posted 1 year ago

“I ordered 8 samples (3 of which I paid for) I also paid £2.50 postage. 1 of the samples Roseraie is just a plain piece of cloth - no pattern or colour. 2 of the others are so small ( woodland chorus & Fernery) - I can't tell if they're what I want or not. Very disappointed 😞”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review, and I'm sorry to learn of your disappointment with this Samples order. It sounds as if you have received the incorrect sample of the Roseraie Fabric by Clarke & Clarke, so I have raised a replacement order for this sample. I do apologise about this error. With regards to the size of the Woodland Chorus & Fernery Embroidery samples by Sanderson, our sample sizes do vary depending on supplier. Whilst smaller samples can sometimes assist with fabric decisions due to getting a feel for the thickness and colour scheme of the fabric, I appreciate that decisions are not always possible without seeing a larger part of the pattern. For this reason, we are happy to provide larger returnable samples which can be selected on our website - simply add the standard samples to your basket, and on the basket page underneath each product, you can use the drop down to select a Returnable sample. Please note, larger samples cost £15 and must be returned to us within 14 days for a refund. I have raised a replacement order for the standard size of these two samples in case another small piece of the fabric assists you in making your decision, but please do feel free to place a large sample order if this would help at all. Alternatively, you are more than welcome to call us on 01761 404505 and we would be happy to place this order over the phone for you. Please don't hesitate to reach out to us if we can assist further with anything. Kind regards, Collette Jane Clayton & Company

Posted 1 year ago

“It would have been nice to have received the goods! Still waiting patiently”

Helpful Report

Posted 1 year ago

Good morning Eileen, Thank you for your review, and I'm sorry to hear that you haven't received your samples yet. These were posted out some time ago, so I can only presume that these were lost in the post I'm afraid. We have raised a replacement order and sent you an email on Friday to confirm. Please don't hesitate to reach out to us via theteam@janeclayton.co.uk or 01761 404505 if we can assist any further. Apologies again for the delay, and please do let us know if we can help with anything else! Kind regards, Collette

Posted 1 year ago

“Disappointed as I received the wrong wall paper and have had to wait even longer for the correct one to be delivered”

Helpful Report

Posted 1 year ago

“Would not recommend. The curtains I ordered are beautiful, but they took much longer than promised, customer service were very difficult to reach, the parcel was delivered not on the day listed on the tracking page but on another day, to the wrong address, and communication with customer service to retrieve the parcel was painstakingly slow - they made no effort to retrieve the parcel or help me, in the end I pieced it together and managed to track the parcel down but the whole thing was very time-consuming, stressful and frustrating.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,284 reviews