Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,070 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,070 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, UPS have still not delivered. I think it's been a week. Each day we get some kind of update and a promise to deliver but nothing happens.”

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Posted 1 year ago

“I sent for sample wallpapers. I received a notice from Royal mail 7/11 indicating they had a received a parcel from your company which would be delivered Friday 8 November between 8.32am and 12:32pm. I waited in. it didn't arrive. I quizzed the postman who knew nothing about it. I then delivered another notice indicating the delivery would be Saturday between 8:25 am and 12:25pm. I didn't wait in but took delivery from the postman on my way out. The samples were helpful in the sense that I decided to go with a Morris wallpaper, but I will not be placing the order with your company as I find the delivery service unreliable and I already have a decorator booked. Regretable I know, but reliability is a very important part of service delivery.”

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Posted 1 year ago

“The order did not come within the time frame advertised and when I tried to contact the company ,they put the phone down and haven't responded to my email. Poor service.”

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Posted 1 year ago

“Disappointed that messages sent after receiving a sample, for advice and help went read but totally ignored”

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Posted 1 year ago

“Sample far too small”

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Posted 1 year ago

“Bonjour, Je ne peux donner un avis sur les produits commandés puisque je ne les ai pas reçus et échange plusieurs mails par jour avec UPS qui se moque de moi. UPS m'avait informé que la livraison interviendrait le 15 octobre. Puis hier, j'ai été informée que la livraison aurait lieu entre 10h30 et 12h30. Je viens recevoir un mail me disant que la livraison est retardée. Mon nom a été modifié pour une raison que j'ignore (je vous transfère les mails d'UPS) et je vous demande d'intervenir en URGENCE auprès d'UPS pour que la livraison soit effectuée demain à Véronique DE LA HOUGUE Interphone : HOUGUE adresse : 2 rue du COLOMBIER - 4ème étage - 45000 ORLEANS. Merci pour votre intervention.”

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Posted 1 year ago

“I have not yet received the goods I ordered!”

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Posted 1 year ago

“Very dissappointing service for a nearly £2000 orfer.The main challenge was the delivery. The courier used by J@c. Courier mandated signature no other option. Given delivery window. No show. From real time map driver was just 5 mins away " in the neighbourhood" Given window later in day. No show . Msg informed of slight delay but parcel will arrive later in the day. At 7pm informed delivery next day. Next morning given 11-1pm window. Delivery turned up 8am! Refurbishing a house, would be very very reluctant to use j@c again”

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Posted 2 years ago

Good morning WL Wong, Thank you for taking the time to leave us a review, and I am sorry to hear of your disappointment with delivery of your order. We do instruct our delivery partners to require a signature for orders of this value as additional security to ensure delivery is received. I am disappointed to learn of the incorrect tracking updates provided by our courier. Please rest assured, we keep track of this feedback internally so that we can continually review the service provided by our delivery partners. Thank you for sharing this feedback, and I hope we can restore your faith in our service should you choose to purchase from us in future. Kind regards, Jane Clayton & Company

Posted 1 year ago

“My deliver is yet to be received?”

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Posted 2 years ago

“I still haven't received my order so not able to provide a proper review at this stage”

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Posted 2 years ago

“They are unable to deliver outside of the UK despite offering it as an option and”

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Posted 2 years ago

Good morning, Thank you for your review. Whilst some of our products are only available within the UK, many of our products are available for Europe & International delivery. I'm sorry if your preferred option is not available to deliver to your location, but please do reach out to us if this is the case and we would be happy to discuss alternatives and provide our recommendation. You can call us on +441761 404505 or email us via theteam@janeclayton.co.uk where we will be happy to help. Kind regards, Collette

Posted 2 years ago

“Never received the samples ordered and unable to reach company.”

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Posted 2 years ago

“Words cannot express by dissatisfaction! I placed an on 12/6/24 for Neon fabric and confirmation came through to showing my correct address. The same day I amended the order to ensure the fabric was f/r. 4 working days later receive a mail saying my fabric SHERBET !! was to be delivered to my old address the next day and a signature would be required. Wrong fabric! Wrong address! I sent 2 emails that evening and phoned your office when open the followed no day. Nobody could speak to me about the error !!!! I asked for a full refund. I was told this would be actioned. I waited 4+ hours and sent a sharp email. Then I received a written apology and was told a refund was being made to my card credited 29/6/24. How can a big company get things so wrong???? I cannot recommend Jane Clayton and trust this error is drawn to the attention of their MD.”

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Posted 2 years ago

“Ordered some paper needed more It says to email you never get back to people Will not order again from you”

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Posted 2 years ago

“Horrible customer service. Orders sent in piecemeal order.”

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Posted 2 years ago

“I ordered a custom Roman blind in a beautiful Casamance fabric. Upon ordering I was told it would take 4-6 weeks to receive it. I was happy to wait. However this time frame came and went and I enquired regarding the delivery date of my blind. I was told it would be delivered by the end of the week and that I'd receive tracking details before it shipped. Again, this came and went with no communication from Jayne Clayton. I had to email again. I was then told it would be dispatched on the Monday. I heard nothing so again ailed to enquire of it's whereabouts. No response. I emailed again a few days later. No response again. I finally filed a PayPal dispute and received no response there either. Contacted via Instagram twice and finally got a reply. A day or so later I received tracking details and after that a response from the team. I've received the blind and have to say I am sorely disappointed with the quality. The wood used to hang the blind is unfinished and have spots of mould. There were no fixings and no drill holes in the blind. Throughout the fabric is puckered and where it should be blind stitched white threads show throughout. I can't quite believe the quality considering the price and I have ordered many bespoke Roman blinds from other companies that were significantly less expensive and the quality ten fold of that of Jayne Clayton. Overall a very disappointing service and product and I doubt I will ever return.”

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Posted 2 years ago

“I have not received anythibg as yet!”

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Posted 2 years ago

“Dear Sirs, so far I didn’t receceive my order!”

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Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear of the problems with the delivery of your order. I understand this is in currently in hand with my colleague, we can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Item was good, however after paying £8.15 for two short strips of chord, to be charged £6.95 for delivery fir a package that couldve been sent in an envelope which took three weeks is a joke.”

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Posted 2 years ago

Thank you for your feedback ….. Lead times with our suppliers can vary due to their location. We can only apologise for the inconvenience caused by this but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Haven’t opened package yet as transporting abroad but your courier company ignored a very obvious, very large driveway and chose to leave my fabric outside our drawing room door in the pouring rain. It is obvious this is not a front door; no door bell, no letter box. Had he gone to the front of the house and rung the bell, my husband was awaiting the delivery. I just hope my fabric is not ruined. Very disappointing 😔”

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Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,070 reviews