Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was good, however after paying £8.15 for two short strips of chord, to be charged £6.95 for delivery fir a package that couldve been sent in an envelope which took three weeks is a joke.”

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Posted 1 year ago

Thank you for your feedback ….. Lead times with our suppliers can vary due to their location. We can only apologise for the inconvenience caused by this but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“Haven’t opened package yet as transporting abroad but your courier company ignored a very obvious, very large driveway and chose to leave my fabric outside our drawing room door in the pouring rain. It is obvious this is not a front door; no door bell, no letter box. Had he gone to the front of the house and rung the bell, my husband was awaiting the delivery. I just hope my fabric is not ruined. Very disappointing 😔”

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Posted 1 year ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“This company supplied me with faulty wallpaper which consequently left me with a decorator to pay for doing nothing!”

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Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. I can see my colleague is in the process of resolving this for you. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Absolutely dreadful customer service and after sales support.”

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Posted 2 years ago

“Appalling customer service. It has taken weeks to address a small issue - and it’s still not even sorted yet. Everyone we have spoken to has been incredibly unhelpful and evasive. Our blinds (that aren’t broken) are lovely, but I really wish we had gone somewhere else with how much stress and frustration this has caused.”

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Posted 2 years ago

“Not a great experience. Lovely people let down by a poor product/ packaging resulting in both consignments of expensive wallpaper being damaged in transit and slow administration to collect/ refund.”

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Posted 2 years ago

Thank you for your feedback. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“What a total disaster. My delivery never appeared and I made countless phone calls trying to find out where it was. After over two three weeks I went mental and only then was my complaint handled properly. Even then delivery which was promised promptly took quite a few days. The staff I spoke to sounded polite and helpful but were really not investigating the problem until I made a terrible fuss. The inefficiency I experienced was extremely inconvenient and costly and had they investigated the problem rather than fobbing me off with false promises it would have been so much easier to remedy. Despite the inefficiency I was not offered any compensation and one roll of the wallpaper was actually flawed resulting in considerable wastage but for my own sanity I didn’t have the energy to complain.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dorothy! We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Faulted goods buyer beware”

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Posted 2 years ago

“Two weeks have passed and my order has still not been shipped!”

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Posted 2 years ago

“I did not recieve the product!!! And It was charged in my credit card”

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Posted 2 years ago

“J'ai voulu retourner un colis de Belgique et Angleterre qui ne me plaisait pas. Il y a eu un probème avec la douane qui réclamait des frais de douane à la société Clayton. J'ai eu beaucoup de difficultés à comprendre pourquoi il y avait ces frais. J'ai fait toute une série de recherche auprès de Parcel Force et de HMRC. J'ai à chaque fois envoyé un mail à Clayton pour leur dire ce qu'il pourrait être fait pour débloquer la situation mais Clayton n'a fait aucune démarche de leur côté malgré aussi mon accord pour leur payer ces frais de douane et finalement le colis est revenus chez moi. Sercie clientèle zéro !!”

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Posted 3 years ago

“I still haven’t received my order.”

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Posted 3 years ago

“Be very wary before you order as you can see on here there are many reviews ‘under investigation” and I have now waited 16 weeks for blinds / fabric that were apparently in stock. It was clear that half of my large order had been forgotten and if I hadn’t chased them they wouldn’t have arrived at all. Jane Clayton have been very happy to take my £4200 and yet I am still waiting for the final blind over a quarter of the year later. The quality of the “brass” winders is also very poor and looks more like cheap yellow gold. No one ever answers the phone and my last email has not yet been answered - I am genuinely at the end of my tether with this. There are other brands out there who take customer care much more seriously - which is clearly not the case at Jane Clayton - a thoroughly shocking and disappointing experience and still not closed down.”

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Posted 3 years ago

“Stunning paper. Thank you. However, following guidance from my decorator i have a roll left over. The company will not accept a return and offer a refund, unless the whole order is returned. I am still to locate the t's and c's to have been made aware prior to ordering. I WILL NEVER order from this company again.”

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Posted 3 years ago

“Roman blind arrived damaged. They are arranging a return collection so they can repair it and re-send.”

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Posted 3 years ago

“I’ve always been happy with Jane Clayton having ordered curtains from them on several occasions. This time however….. I suggest the the company employ someone specifically for sorting/communications on product delays. Especially communications. I’ve emailed several times about when my curtains would be ready ( ordered 11/08 and 1/09 respectively) but to date have had no reply. I am now bombarding them with emails and have requested a refund if I don’t get a reply. The ombudsman would be my last result. It’s very sad and a poor reflection on the company. I wait in hope.”

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Posted 3 years ago

“Ridiculous returns policy - you can order 1 roll of wall paper and send it back but if you order any other amount you can only return them all. I quite wanted the money back from the remaining pristine unopened roll but apparently that’s not possible unless I ordered it separately. It’s not logical and they can’t explain it! If you’re in any doubt on quantity then place the last roll as a separate order so you can beat system…..”

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Posted 3 years ago

“Order update- 15 weeks and still waiting!!!! Jane Clayton fails to deliver, fails to communicate, fails to respond to emails, fails to answer the phone. Jane clayton advertises false information on lead times for made to measure items. Jane Clayton makes false promises. Do Not Use Jane Clayton!!”

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Posted 3 years ago

“Terrible service. Emails go unanswered for weeks and you have to continually chase. The delivery date of my order was pushed back 3 times and my blind took 4 months to arrive. The cushions, which were very expensive, were very badly made and had to be sent back. Wouldn't use this company again,.”

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Posted 3 years ago

“I've been grumbling to myself for the last few months about a very poor customer experience with Jane Clayton and have decided that I shouldn't be a typical brit and just put up with it, and so would like to share my story. I ordered a rug from Jane Clayton for my soon to be decorated living room. As the decoration of the room, to include waiting for new carpets took a little while, I didn't open the rug packaging for a few months, and when I did was really disappointed to see a large clump of glue to one side of the rug which had caused a stiff texture and also a colour discoloration and so was very noticeable. I contacted Jane Clayton immediately who advised that they would get in touch with the supplier. After a few emails exchanges to include me sending lots of photos, o had an email back from Jane Clayton advising that the supplier had advised the defect wouldn't have got passed their quality control process and so basically that was it! So basically, as a customer they didn't believe me and were prepared to do nothing...not even collect the rug for closer inspection. The rug was received faulty, cost me nearly £300 and Jane Clayton have washed their hands of all responsibility...I'm still in shock and will never purchase from Jane Clayton again. My advice to anyone else is to be very careful and check your products very carefully once received.”

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Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews