Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,514 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th December 2025

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered some wallpaper samples, they were despatched really quickly to me, so I'm very impressed with their customer service”

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Posted 8 hours ago

“Good to deal with. Huge choices of wall paper. Delivery prompt. Will use again and fully recommend.”

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Posted 8 hours ago

“This company consistently performs a five star service. To date I have been requesting samples for my new house but I have purchased from them in the past. They always provide good value on fabrics and are incredibly helpful. A shining light in a sometimes miserable fabric retail universe!!”

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Posted 9 hours ago

“I bought carpet 160x230 ehich I received all good and in timely manner. Issue is that carpet is actually 160x330cm even though it is written on the label 160x230cm. I have sent complaint email to the company which nobody even replied to like they don’t care. I told thrm I’m extremly dissatisfied with the purchase and will not be buying any carpets from them because of this. Additionally print is distorted because somebody made a mistake in the production obviously.”

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Posted 5 days ago

“The samples got here quickly and together. The sample are large enough to get a good idea for an antique couch that deserves a new cover. The quality of samples is top notch. I washed the linen samples and the color held and didn’t bleed out.”

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Posted 1 week ago

“efficient management and fast delivery”

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Posted 1 week ago

“Excellent service, so helpful - they answered my call and dealt with queries with a friendly nature, supplied another roll of paper when I ran out with speed - very professional te - I’ll use again for sure.”

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Posted 1 week ago

“Most beautiful, unusual, excellent quality wallpaper i have ever purchased. We only used 1/4 of one roll so was pricey, but soooo worth it!”

Jane Clayton 5 star review on 25th December 2025

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Posted 1 week ago

“Great service thank you. Ordered some fabric samples for a new year project. Which one to choose?!”

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Posted 2 weeks ago

“Always a great selection of designs. Delivery was very prompt and items in perfect condition.”

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Posted 2 weeks ago

“lovely wallpaper. Arrived speedily. Looks wonderful in the room”

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Posted 2 weeks ago

“Excellent service and prompt delivery”

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Posted 2 weeks ago

“Poor response from customer service and very slow postage said around 2-4 days and came 8 days later”

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Posted 2 weeks ago

“Our downstairs loo has had a bit of humour injected into it using “Happy hour” in club green. Everybody comments on it- The product itself is pure quality.”

Jane Clayton 5 star review on 17th December 2025

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Posted 2 weeks ago

“Fabulous bargain..just finished curtains Good communication and rapid delivery”

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Posted 2 weeks ago

“I sourced the wallpaper I wanted from this company at the best price. I read the reviews and they were all positive, rightly so. The delivery was dispatched super speedily with great communication. Will definitely buy from here again. Thank you for a really positive experience.”

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Posted 2 weeks ago

“Excellent service! Staff very helpful on the phone!”

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Posted 3 weeks ago

“The whole process could not have been easier. There is a wide range of fabrics to choose from and instructions on measuring and ordering were really clear. Our curtains arrived well within deadline (and well before Christmas) and are perfect. Thank you so much - will definitely buy again whenever I need curtains.”

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Posted 3 weeks ago

“Jane Clayton & Company was so helpful and found one last roll of wallpaper for me when I dearly needed it. Their service was fantastic.”

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Posted 3 weeks ago

“Very good variety and quality of goods. Samples are brilliant, and reassure me to then spend - which for me can feel expensive for my budget - but I'm happy to pay for quality.”

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Posted 3 weeks ago

Jane Clayton is rated 4.8 based on 10,514 reviews