Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,292 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never order from this company again. Delivery on the product stated 7-10 days I waited over 4 weeks. Trying to contact the customer service team was an absolute nightmare as they had ‘temporarily closed the phone lines’ to manage customer enquiries (never stopped taking orders or money from other customers though) they stated if you left name and number they would call back within 4 hours, this never happened and I called 6-7 times. I also emailed on several occasions to which I didn’t receive a response to my first 4-5 emails. I then wrote publicly on their Facebook page after reading that I was not the only person disappointed with the company as they had several complains on there regarding orders and lack of customer service, only then did I receive a response. I was then given a tracking number as my parcel had been dispatched and was apparently on its way however, when I tried tracking the parcel the number was incorrect, I called the courier and they informed me they had no parcel for me or my address, the company then decided to inform me my parcel hadn’t actually been dispatched, so where did they get a tracking number from? The product finally arrived and though it’s good quality and exactly what I expected I do not feel I could ever recommend this company to any other person nor use them again in confidence as they are so unreliable and their customer service/customer care is absolutely terrible. Unfortunately I think a 1 star rating is still too high considering how poor the company is.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. We are very sorry that you experienced such delays to your order and that our customer service was not up to our usual great standards. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to customers as quickly as possible but we are very sorry that you had such problems on this occasion. We are, however, pleased to hear that you are happy with your order.

Posted 4 years ago

“After ordering a few rolls of wallpaper which said delivery was 3-4 days. After 4 days I tried to contact via email, phone and Instagram. Despite saying they would get back to me in 4 hours (on their answerphone machine) it took 5 days. I was then told it was being dispatched the next day. I then received an email 2 days later saying it was no longer in stock and I could get a refund. The following day I was told it was back in stock and I could repurchase it. It took over 2 weeks all in all to get wallpaper which they advertise will take 3 days. It took them forever to get In touch with me after days of hounding them. They would consider any type of compensation or even reducing the delivery payment (thought they should waived this as it took so long). I’m happy with the wallpaper but I will never use this company again.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback Nicola. We can only apologise for the difficulties you experienced while trying to contact us. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to our customers as quickly as possible, We are very sorry that there were miscommunications regarding your order and that the service you received was not up to our usual great standard.

Posted 4 years ago

“I wouldn’t order from them again! For the fact it recommends to order an extra roll for safety and to ensure to have the same batch number. Then to find out the roll of paper unused cannot be returned because it’s not the whole order is very very disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Holly, we are very sorry that you are disappointed in our returns policy. We do try to make this as clear as possible for our customers on our website and can only apologise that you are not happy on this occasion.

Posted 4 years ago

“My parcel hasn't arrived and nobody is responding to my queries or answering the phone. This is very frustrating.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Handan, I can see our customer service team are looking into this as a matter of urgency. We will hope to resolve this issue shortly!

Posted 4 years ago

“We ordered and paid for several textile samples, some of which never arrived even after we chased Jane Clayton to send them. Hopeless waste of time and money”

Helpful Report

Posted 4 years ago

“Still haven't received my order after paying £6.95 delivery, customer service was terrible”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us your feedback Lucy, we are very sorry to hear this. Our customer service team will be in touch to help.

Posted 4 years ago

“Really disappointing returns policy. I have bought over 50 samples from Jane Clayton before purchasing wallpaper rolls and have had no issue up to now. For personal reasons, I wanted to return the rolls and purchase new ones after 21 days, but I am outside the 14 days so they have refused my return request. Given how flexible all other companies are being during COVID times, I am extremely disappointed and now out of pocket. Do not bother using these guys for anything other than samples if you want to be treated like a human being.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Kate, we are very sorry that you are disappointed in our returns policy but we do try to make this as clear as possible on our website for our customers. We are always happy to accept back returns on full orders of returnable wallpaper within the 14 day time period.

Posted 4 years ago

“It has proved impossible to get an update on my order. Emails go unanswered and phone calls go straight to answer phone. I'm cancelling my order on the assumption that they're out of the stock I want.”

Helpful Report

Posted 4 years ago

“Having placed two orders on separate days for the same fabric, one has arrived, and the other is still missing. No support, feedback or information from Jane Clayton about the missing fabric. I am fuming and very disappointed. Very poor customer support. Not impressed.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Pamela, we are very sorry for the delay in our response on this occasion, we have been experiencing much higher than usual volumes of enquiries. I am pleased to see that our team have been in touch with you since and have resolved your problem. We will hope to hear from you again in the future!

Posted 4 years ago

“I’ve had a terrible service from Jane Clayton. I’ve left 4 phone messages and sent 3 emails to find out what’s happening to the balance of my order. No one has given me the courtesy of a response. It’s made me anxious about what’s happening to my order. I was really looking forward to my wallpaper and spent a long time deciding what to use and your service has put a downer on my plans. I’ve had to cancel my decorator and the complete radio silence from Jane Clayton has made me concerned that I’ve lost my money. Today I have contacted Cole and son direct to find out what’s happening to the balance of my order. That’s just not good enough.”

Helpful Report

Posted 4 years ago

Thank you for your feedback James. I am pleased to see that our customer service team have been in touch and resolved your issue on this occasion. We can only apologise for the delay in responding to your enquiry due to us receiving much higher than normal volumes of enquiries. We hope that our team has restored your faith in us!

Posted 4 years ago

“I am still waiting for fabric!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Kerry, we are pleased to see that our customer service team got in touch with you and that your fabric arrived, we are very sorry for the slight delay on this occasion but will hope to hear from you again in the future!

Posted 4 years ago

“Concerning !!! No-one will provide an update on the order. No answers other than automated generic email. No one answers the phone either. Seriously worried the money spent with this company is lost.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am very sorry you feel this way, we are currently experiencing a very high volume of customer enquiries. However, I can see your email has been responded to and your order has been dispatched - it should be arriving imminently.

Posted 4 years ago

“The parcel was so delayed that we began to wish we had gone elsewhere. It was finally delivered without any explanation or apology one week later”

Helpful Report

Posted 4 years ago

We are very sorry that you experienced a delay with your order. A member of the customer service team will be in touch to discuss your order.

Posted 4 years ago

“I’m amazed that so many people are saying delivery was quick I ordered wallpaper 9 days ago and it still hasn’t been dispatched. I’ve emailed, left voicemails, filed an enquiry form and tried to make contact over Instagram. I have had no response and to information to why it hasn’t been dispatched despite it saying delivery in 3-4 days. Please do not promise things you can’t deliver like delivery and response times to voicemails and emails. I want the wallpaper for a nursery for a baby who is due very soon.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry you have experienced issues with your order, particularly as you have a baby due soon, and wish to decorate the nursery. A member of our team will be in touch to resolve your problem.

Posted 4 years ago

“Placed an order for a sample over 5 working days ago and not heard anything. Have emailed and no response within 24hrs, yet all the other reviews seem to show that they have had efficient service within 24 hours. Have tried to call and again seem to be in a long queue. The website does say expect delays, so have assumed you are still sending samples? Again website doesn't seem to suggest you are not open.”

Helpful Report

Posted 4 years ago

“I haven’t received my product yet so I can’t review that yet. I’m sure it’s fab. Disappointed with the time it’s taken though - ordered 21 days ago, eventually received an email to say it was dispatched a week ago and still not received. I’d have bought it from elsewhere if I’d have known it would take so long.”

Helpful Report

Posted 4 years ago

“I wish I could give this zero stars! I ordered several wallpaper samples in September and today I got an email notification that a couple of them had been dispatched. What kind of strange company sends SAMPLES 4 months after they've been requested?! Bizarre.”

Helpful Report

Posted 4 years ago

“Placed my order 2 weeks ago and I have not had any communication or email yet of when it will be delivered. I am cancelling the order. Hoping to get my refund as fast as my money was taken. Not buying from this shop any more”

Helpful Report

Posted 4 years ago

“Ordered wallpaper on 17th December with delivery quoted as 3-6 days. Money taken immediately, dispatch notification still not yet received, 4 emails sent, no response to any, about to raise a dispute to get funds back. Go somewhere else”

Helpful Report

Posted 4 years ago

“Terrible customer service, have sent 2 emails and still awaiting a reply! Would never use company again and certainly wouldn’t recommend”

Helpful Report

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,292 reviews