Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,071 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered curtains in May still not received them. Promised delivery week of 16th August still haven't arrived. No response to last emails of phone messages. Very disappointed”

Helpful Report

Posted 4 years ago

“Don't answer calls / Don't return emails / No Way of contacting customer Service despite three calls. Delayed / missed delivery and won't respond”

Helpful Report

Posted 5 years ago

Thank you for your feedback Zahid. We are so sorry to hear that there were problems with reaching us and receiving our emails. We have resent our responses to you so please do ensure you check for these, they may be found in your Junk. We can only apologise for the inconvenience caused by this issue on this occasion. Thank you again for taking the time to leave your review.

Posted 5 years ago

“Think they are having a bad time. Still waiting for delivery.. ordered over 2 weeks ago, couldn't get hold of customer services, phones & live chats have been turned off. Finally received a notification to say order has been dispatched, but still waiting. I understand we are going through hard times with covid & multiple shipping.. but still very frustrating.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Poppy. We are so sorry to hear that there were problems with the delivery time of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 5 years ago

“Paper arrived damaged ive emailed to sort out and no one has come back to me !!!! So I’m afraid that’s a huge negative”

Helpful Report

Posted 5 years ago

Thank you for your feedback Wanda. We are so sorry to hear that there were problems with the delivery of your order, and can see this is being resolved. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 5 years ago

“I am still waiting for my delivery and have had no email”

Helpful Report

Posted 5 years ago

Thank you for your review Jacqueline, we are very sorry to hear this and a member of the team will be in touch to help as soon as possible.

Posted 5 years ago

“The service and communication is awful. Very disappointed and I still don’t have my complete order.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Laura and a member of the team will be in touch to see how we can help.

Posted 5 years ago

“Terrible customer service and are unable to tell me why I keep being promised a delivery that never comes. They just give stock answers every time and have still not resolved the problem, still no curtains. Go elsewhere! I wish I'd researched them better before I ordered”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry that you are so disappointed. A member of the team will of course be in touch and help you with your order.

Posted 5 years ago

“Inspite of the rug being in stock according to websit. It has taken over 6 weeks for the delivery. I had to chase about the delay. No one from Claytons contacted me regarding the delay. I am very disappointed and will not be shopping with Claytons again.”

Helpful Report

Posted 5 years ago

Thank you for your review Bavinder, we are very sorry to hear of the delays you encountered with your order. Unfortunately we are unable to show live stock levels on our website but do our best to inform our customers of any delays which their order may encounter.

Posted 5 years ago

“Awful, awful, awful. Jane Clayton has a really bad system that cannot confirm at the time of ordering whether your item is available. They take your money immediately and then weeks later tell you that your item is unavailable or worse discontinued. You then have to wait a lifetime for a refund. DO NOT USE.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Jo, we are so sorry to hear that you have had such an awful experience. Although we do not show stock levels on our website, we do our best to inform our customers of any delays to their order as quickly as possible. A member of the team will be in touch shortly to help resolve your issue.

Posted 5 years ago

“Not received yet!”

Helpful Report

Posted 5 years ago

Thank you for your review, we are so sorry to hear this. A member of the team will look into this and be in touch as soon as possible.

Posted 5 years ago

“Sadly Jane Clayton cannot not be relied upon if you are a professional - they three times sent me the non fire rated material I ordered - with the last being FR but completely unusable as it was heavily marked from being on the roll. Their customer services take days to respond / action and when promising next day delivery you can expect 10 day service. If you have deadlines I would not recommend.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Nicola, we are very sorry to hear that you had such trouble ordering an FR fabric and a member of the team will be in touch to help rectify this situation.

Posted 5 years ago

“Unwilling to accept the return of one unopened roll of wallpaper. Had to seek consumer advice to learn that I am entitled under contract Sumer law to return it. The situation is unresolved”

Helpful Report

Posted 5 years ago

Thank you for your review Caro, we are very sorry to hear that you are disappointed in our returns policy. A member of the team will be in touch to help resolve the situation

Posted 5 years ago

“Was waiting two months for my order to arrive. Poor communication throughout. Wallpaper arrived and was very thin poor quality”

Helpful Report

Posted 5 years ago

Thank you for your feedback Amy, we are very sorry to hear that you had trouble with your order being out of stock and that you were not happy with the quality once it arrived. We do always suggest ordering samples beforehand to be sure you are happy with the product. A member of the team will be in touch to see if we can help in any way, thank you again for taking the time to leave us a review.

Posted 5 years ago

“Jane Clayton ordered their material to be delivered from France but failed to understand how to navigate the new customs system so the material never arrived, meaning we have been without curtains for 2 months now. In addition, they have been utterly confused by the whole situation so we as customers have been caught between dealing them and the delivery company. No one knows anything, including where the curtains are, except the fact they’ve taken our money.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you have had trouble receiving your fabric due to problems caused by Brexit. We have done our best to inform our customers of any problems relating to this and are very sorry that you are still experiencing issues. Please could you provide us with your order details and a member of the team will be happy to help you.

Posted 5 years ago

“Really disappointed as company doesn’t accept returns for unused unopened wallpaper. Left with a £70 roll of wallpaper that will never be used!”

Helpful Report

Posted 5 years ago

Thank you for your feedback Paula, we are very sorry to hear that you are unhappy with our returns policy. We do try to make this as clear as possible on our website and are sorry that on this occasion you are disappointed.

Posted 5 years ago

“The delivery of the wallpaper was fine however, when I ordered it I was told by the calculator on the website to order three rolls which I did. I was unaware that I could not return any unopened rolls. As it turned out two rolls was plenty. So essentially I was told to buy more than I needed and unable to return the extra roll. The customer service staff are very polite but not helpful in resolving the issue. Check the returns policy before you buy and calculate yourself!”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that our wallpaper calculator miscalculated on this occasion and our customer service team will be in touch to help resolve this.

Posted 5 years ago

“I purchased some French fabric, which arrived 2 weeks late. I have given a review of 1 star as the customer service team at Jane Clayton are completely unresponsive. Their customer service telephone line is constantly on answerphone, which is very poor. I left 2 voicemails and and 2 emails and got no reply at all. In the end I contacted them by social media and got a reply. I will not be using Jane Clayton again as their customer service is very poor, and the delivery of my fabric was late. Not good enough.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Anne, we are very sorry that you did not experience our usual very high standards of customer service. I can see that you were kept informed of the delays to your order and we hope that you can understand that we have been experiencing much higher volumes of enquiries due to Brexit and Covid which may have impacted on your order. For this we sincerely apologise.

Posted 5 years ago

“The fabric is wonderful, Designers Guild is always good quality. The service from Jane Clayton & Co. was incredibly poor, automatic emails to enquiries, no actual response to any questions. The website says to check when fabric will be delivered it states 3-5 working days, I allowed 9 days before contacting them. It didn't install confidence when I also discovered the Phone lines turned off. It made me concerned that I had ordered from a supplier that would not deliver. To change this perception, all that was needed was for someone to check the order number, and advise that it had been forwarded to Designers Guild & was being processed. This would have saved a lot of angst and wouldn't have resulted in a lost customer. I will order directly from DG in future.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you had such trouble contacting us and that your order was delayed on this occasion. I can see that our customer service team were in touch regarding a delay to this fabric and we are pleased to hear you have now received it and that you are happy with it.

Posted 5 years ago

“Will never order from this company again. Delivery on the product stated 7-10 days I waited over 4 weeks. Trying to contact the customer service team was an absolute nightmare as they had ‘temporarily closed the phone lines’ to manage customer enquiries (never stopped taking orders or money from other customers though) they stated if you left name and number they would call back within 4 hours, this never happened and I called 6-7 times. I also emailed on several occasions to which I didn’t receive a response to my first 4-5 emails. I then wrote publicly on their Facebook page after reading that I was not the only person disappointed with the company as they had several complains on there regarding orders and lack of customer service, only then did I receive a response. I was then given a tracking number as my parcel had been dispatched and was apparently on its way however, when I tried tracking the parcel the number was incorrect, I called the courier and they informed me they had no parcel for me or my address, the company then decided to inform me my parcel hadn’t actually been dispatched, so where did they get a tracking number from? The product finally arrived and though it’s good quality and exactly what I expected I do not feel I could ever recommend this company to any other person nor use them again in confidence as they are so unreliable and their customer service/customer care is absolutely terrible. Unfortunately I think a 1 star rating is still too high considering how poor the company is.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this feedback. We are very sorry that you experienced such delays to your order and that our customer service was not up to our usual great standards. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to customers as quickly as possible but we are very sorry that you had such problems on this occasion. We are, however, pleased to hear that you are happy with your order.

Posted 5 years ago

“After ordering a few rolls of wallpaper which said delivery was 3-4 days. After 4 days I tried to contact via email, phone and Instagram. Despite saying they would get back to me in 4 hours (on their answerphone machine) it took 5 days. I was then told it was being dispatched the next day. I then received an email 2 days later saying it was no longer in stock and I could get a refund. The following day I was told it was back in stock and I could repurchase it. It took over 2 weeks all in all to get wallpaper which they advertise will take 3 days. It took them forever to get In touch with me after days of hounding them. They would consider any type of compensation or even reducing the delivery payment (thought they should waived this as it took so long). I’m happy with the wallpaper but I will never use this company again.”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback Nicola. We can only apologise for the difficulties you experienced while trying to contact us. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to our customers as quickly as possible, We are very sorry that there were miscommunications regarding your order and that the service you received was not up to our usual great standard.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,071 reviews