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Infinity Motorcycles Reviews

4.8 Rating 8,740 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

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About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, couldn't have been worse. I bought a couple items hoping the 10-12 days I had left in London (and Europe actually) were going to be enough to deliver in time. Nonetheless, my package took more than a week (although parcelforce GUARANTEED 2-3 days). Now, I am back in South America where I live and a neighbour I do not know or have any sort of contact with has my package. Really bummed and sad about this, not good guys. I have been a constant customer but this really killed it.”

Posted 4 years ago

Hi Gabriel, I’m sorry your order took longer than expected to be delivered to you. From what I understand, you made your purchase on the 17th Dec, which we needed to order from our supplier which took a couple days, and we dispatched your order on the 19th Dec. Unfortunately due to the festive period, Parcelforce delivered the item later than usual, causing it to be delivered on Monday 23rd December, which appears to have been delivered to a neighbour. Can you please get in contact with your neighbour and ask them to contact us, so we can arrange a free return and issue you a full refund with our fullest apologies. Kind regards, Jonah

Posted 4 years ago

“Very speedy service and excellent delivery.”

Posted 4 years ago

“The item didn’t arrive, I gave it a few days as this was a week before Christmas. When I rang to say it had been 3 days the person on the phone didn’t know what was going on with the order and asked if he could call me back later in the day, when he called back he said the item had just been sat ready to send but no one had sent it. Luckily it arrived Christmas Eve, but not very impressed as it was due on 18th Dec!”

Posted 4 years ago

“Visited Glasgow store on Sunday 29th December and My wife and I were extremely well looked after by member of staff , she was very patient and helped out enormously in choosing my helmet Agv sports modular tricolor and leather Alpinestars. First time visiting the store and have to say I did have reservations on going as I didn't know what to expect as far as range carried or who I would be dealing with....Most impressed and will certainly be using from now on for all my motorcycle needs in service items and clothing...first class service Infinity and your sales person is a credit to your store .”

Posted 4 years ago

“Having spent over £600 on a helmet as a present I was dismayed to find the antifog visor which had been included in the description of the helamet, was not on the visor. I called and asked for it to be sent over by cab as it was for a present the next day and was told Nick would get back to me the following morning. He didn't , When I called I was stonewalled by Josh who would not take responsibility for it being missing and said to come in to the store if I wanted it. As the store is miles away it seems to me to be wrong to expect me to ruin my day to fix their error. Sadly they don't see it that way. It's fine to expect a client to put themselves out to put right, at their time and expense, a mistake Infinity made. Infinity could have dealt with it so easily. Instead they closed ranks and Simon (whoever he is) called me in a "let me show you what a big man I am " kind of swagger to seemingly wind me up in the hope he could then claim bad manners and hang up. Very disappointing behaviour from what presents itself as a decent firm. Still no commitment to get the visor to me. Exasperated.”

Posted 4 years ago

Hi Bernie, I'm sorry you were disappointed to not receive the pinlock packed into the helmet box. This was a mistake our Hanger Lane staff have apologised for, and would like to correct by offering the pinlock to you. You can receive this by either collecting from the Hanger Lane store, or they can arrange for the pinlock to be sent to you via Parcelforce 24-hour working day delivery. You can do this by dialling 0208 991 5969 or emailing hangerlane@infinitymotorcycles.com. We understand your dismay, but we are determined to put this right and ensure that you are happy with the products we provide you. Kind regards, Jonah

Posted 4 years ago

“Josh went far and beyond to help me purchase a solid abus lock for the security of my motorcycle. His energy, enthusiasm and extensive knowledge of all the products made me feel comfortable and confident that I was buying the right product for me. many props and thanks to josh for another great experience at infinity.”

Posted 4 years ago

“Purchased a helmet from them at NEC bike show but when I got back I had bought wrong size and according to my wife wrong colour 🤪 The closest store to me was York. Took it back to them and they checked my size and the colour now that I wanted was ordered in for me and then posted to my address. The staff could not have been more helpful answering all questions I had and making me feel valued. Too service from the York branch, nothing was a problem. I will definitely buy from them again and again. I don’t normally review but had to with this as it’s the best service I have had from a motorcycle company. Thank you.”

Posted 4 years ago

“i have just put in a new order and hope that the address i have given stays as is and not like the last time delivered to the address across from my house despite several calls to infinity when i checked the tracking and they had put in house instead of lodge to inform the courier of the correct address.. As a result the courier met a locked gate at House and would not cross the road to Lodge returned to base 40 miles away where i later had to go to collect. The courier used cannot be contacted or cannot call the customer in advance of delivery. This is the only courier company i have ever used that does not do this this added to my frustration .........so fingers crossed ....double crossed.......triple crossed that i wont be cross on this transaction”

Posted 4 years ago

Hi Christopher, I'm sorry for the issues you experienced with our dispatch and courier service Parcelforce. We understand your frustration and will do whatever we can to prevent instances like this from happening in future. The issue with the address was an admin error, and I sincerley apologise for this mistake. Should you purchase from us again, we will do everything we can to ensure your happiness with our service. If you have any other queries, please do not hesitate to contact us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“The item I ordered differed from the description on the website and customer service agreed it was an error on their website. Parts that were stated to be included in the purchase were therefore not with the item received and I would have to purchase them separately. I agree the item was in the sale and was a very good price but I would not have ordered it had I known those parts were included. Infinity say they can't send me the missing parts because it was in the sale and the only option was to return the item or purchase the parts separately. I tried to fill out the return form and it stated "this option is not available for this item".”

Posted 4 years ago

“Only due to the fact Parcelforce are the carriers, who said that they would deliver 3 times - 3 different days - but only did so on the fourth day. Would avoid buying again from Inifinity Motorcycles for this reason.”

Posted 4 years ago

Hi, Thank you for leaving us a review. I'm sorry you were dissatisfied with our courier service, Parcelforce. We constantly evaluate our parcel deliver service and the general consensus of our customers suggest they are happy with our courier. However we understand your disappointment, and should you purchase from us again, we will do everything we can to ensure your happiness with our service. Kind regards, Jonah

Posted 4 years ago

“I Ordered a tomtom rider 550 but parcelforce were unable to deliver so I cancelled.”

Posted 4 years ago

Hi Stewart, I'm sorry you were unable to receive your parcel from us. Looking back at your tracking history, I can see our courier service attempted to deliver your order but were unsuccessful on all occasions. Your order has been refunded, and I apologise for the issues surrounding the delivery of your order. Kind regards, Jonah

Posted 4 years ago

“Very disappointing customer service, will not buy online again!”

Posted 4 years ago

Hello, I'm sorry you experienced a long period between placing your order and the item being dispatched to you. We aim to have a 100% accurate stock system at all times, however we are not always able to maintain this. Because of a stock inaccuracy we had to order one of your items directly from the supplier. The long period of waiting was at this point of the order process while we were awaiting the supplier to deliver your item to us so we could post it to you as soon as possible. We will work harder in the future to not have any inaccuracies in order to prevent long unexpected wait times such as the one you experienced. I apologise again for this inconvenience, if there is anything we are able to do for you in the future, please contact info@infinitymotorcycles.com Kind Regards, Tom

Posted 4 years ago

“I ordered a jackket and paid for it But Still haven't got it /.STILL WAITING FOR IT .”

Posted 4 years ago

Hi Mr Moyses, We're sorry you're still waiting on the jacket you purchased. The item is currently on backorder with our supplier, who have pushed back the expected date of arrival. In situations such as this, we're at the mercy of our suppliers and can only wait for the item to be back in stock before we can get it to you. We understand your frustration and sincerley apologise for the wait being longer than expected. If you would like an update on your order or to cancel your order, you can get in touch with our customer service team on 0800 130 3377. Kind regards, Jonah

Posted 4 years ago

“Purchased items on two separate occasions and on both occasions I had to phone to ask what was happening with my order.”

Posted 4 years ago

Hi George, We're sorry you were unhappy with the experience you had shopping with us. We try to dispatch items within the expected date outlined when you place your order, however, sometimes products can take a little longer to dispatch. We dispatched your orders within 3 days of order, but we understand this was longer than expected and we apologise for the wait. If there is anything else we can do for you, please do not hesitate to contact us on info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 4 years ago

“Tried contacting customer services without having any reply. Paid for 2 anchor bolts....... only received 1 !”

Posted 4 years ago

Hi Scott, We're sorry for the issues concerning your recent order. Our picking and packing team dispatch hundreds of parcels daily, and do everything they can to dispatch orders accurately and on time. However, there are occasions we send out an order incorrectly or later than expected. I can only apologise for the mistake we made and relay the issue to our team to take steps to minimise similar incidents do not occur in future. Regarding our customer services, I'm unsure why you couldn't get through to customer services, as our phone lines are open from 9am to 5pm every weekday and we have multiple people ready to help should you need it. I believe you have now spoken to one of our team and had the second anchor posted to you. I hope you are enjoying your items. Again I profusely apologise for the mistake and want to do whatever we can to help you. Kind regards, Jonah

Posted 4 years ago

“Bad employees”

Posted 4 years ago

Hi Andre, We're sorry you had a bad experience shopping with us. We take your feedback very seriously and would like to do whatever we can to improve our services. What area of our services did we disappoint you in? We would like to investigate your complaint and do everything possible to appease you; you can reach us on info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“Items is not accurately described as the water does penetrate through the jacket and because it used I find your terms if condition are constraining to return the jacket. Can you help”

Posted 4 years ago

Hi Anil, I’m sorry you were unhappy with the jacket you purchased from us. We aim to describe our products as accurately as possible, and we grab these details directly from our suppliers and brand manufacturer so you can make the best purchasing decisions. In the case of your jacket, we have described the product correctly as having a fixed waterproof membrane. While the item you purchased has been used, we’re unable to offer you a return, I’m sorry for this. If you email us on info@infinitymotorcycles, one of our team can get back to you and hopefully find a way to appease you. Kind regards, Jonah

Posted 4 years ago

“Purchased the scorpion exo 1400 as it was on offer at £100 off, only to find out that the discount was not applied at the checkout, very disappointed! ( only the yellow was discounted, even although both were advertised in the same page.) spoke to a shop and they were sure both were under the offer, spoke to customer service and he explained it was because yellow was being discontinued, I explained the shops were on then understanding that both were included. I sent an email outline my disappointment, and have still heard nothing back. I would not recommend infinity to anyone, I detest surveys but I have gone out of my way and completed this because I am appalled at the lack of care and customer service I have received. I plan on looking further into breaches of false advertising as I have photographic evidence. When initially speaking to the advisor I suggested maybe since I have pointed out the problem and more than likely saved yourselves quite a bit of money due to lack of communication that you honour the £100 off, but that fell on deaf ears. Not expecting to hear anything back. Innis Linn”

Posted 4 years ago

Hi Innis, We’re terribly sorry you were unhappy with your experience shopping with us. We understand your disappointment and would like to find a way to appease you. To clear up the confusion in the price – the red version of the helmet you ordered was not discounted, as this is a current line product. The yellow version of the helmet was discontinued by £110, which is reflected on the price when you click the colour and add it to your basket. When you click the colour, if the item has a saving, the product will show the price before you take it to check out. As the red version does not show a saving when you click the colour, this item is not discounted. As for the item being out of stock, we try to maintain total accuracy on our stock levels, however, with the large size of our inventory, there are times where we experience an inventory shortage. This was the case for your size, and we’re sorry we couldn’t get this to you. We tried to offer a different colour option to you as a replacement, but as you only wanted the red, we cancelled your order and sent you a refund. Again, we extend our fullest apologies and would still like to do whatever we can to appease you. If you would like, if you email us at info@infinitymotorcycles.com, one of our sales team would be happy to assist you in any way they can. Kind regards, Jonah

Posted 4 years ago

“Item listed as being in stock and available wasn’t in stock or available from manufacturers.”

Posted 4 years ago

Hi Geoff, We apologise profusely for the stock inconsistency. We appreciate your feedback and want to do whatever we can to improve our services and help you any way we can. We try to maintain total accuracy of our stock levels at all times. However, with the sheer number of products we have stock, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. This was the case for your order, and I’m sorry. I believe one of my sales team has contacted you since and offered an alternative item for you. If there is anything else we can do for you, please let us know. Kind regards, Jonah

Posted 4 years ago

“Get you to purchase and pay for item then be told days later not in stock ? And wait a week for refund very poor”

Posted 4 years ago

Hi Christopher, We sincerely apologise for the stock inconsistency. We understand your disappointment and would like to do whatever we can to improve our services and to assist you. We try to maintain total accuracy of our stock levels, but due to the large inventory of items we sell, there are times where we experience an stocking error. This sometimes occurs when an item becomes discontinued without our knowledge, or if we have very limited numbers available. I believe one of my sales team has been in contact with you and has sent you a voucher to compensate for your disappointment. If you have any problems with this, just let me know and I can assist you. Kind regards, Jonah

Posted 4 years ago

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Infinity Motorcycles is rated 4.8 based on 8,740 reviews