Having spent over £600 on a helmet as a present I was dismayed to find the antifog visor which had been included in the description of the helamet, was not on the visor. I called and asked for it to be sent over by cab as it was for a present the next day and was told Nick would get back to me the following morning. He didn't , When I called I was stonewalled by Josh who would not take responsibility for it being missing and said to come in to the store if I wanted it. As the store is miles away it seems to me to be wrong to expect me to ruin my day to fix their error. Sadly they don't see it that way. It's fine to expect a client to put themselves out to put right, at their time and expense, a mistake Infinity made. Infinity could have dealt with it so easily. Instead they closed ranks and Simon (whoever he is) called me in a "let me show you what a big man I am " kind of swagger to seemingly wind me up in the hope he could then claim bad manners and hang up. Very disappointing behaviour from what presents itself as a decent firm. Still no commitment to get the visor to me. Exasperated.