Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,960 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new Arai helmet Saturday afternoon , helmet was delivered Sunday afternoon !!! Incredible service!!! 5 Star !!!”

Infinity Motorcycles 5 star review on 23rd March 2025

Helpful Report

Posted 9 months ago

Hi Craig, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Found a helmet on another site at a cheaper price. Asked for price match which they agreed to, but then even after two prompts they didn’t send through the price match code for me to use online… clearly scam merchants and unable to live up to their price match promise… I would avoid like the plague and buy elsewhere from a reputable supplier”

Helpful Report

Posted 9 months ago

Hi Rob, Thank you for taking the time to leave your feedback. Our fullest apologies you have not received the promotional code. A decision to change the price on the website was made shortly after we offered this to you giving the discount. Our Online Customer Service Manager has contacted you about the situation and has apologised that this was not communicated to you sooner. We can get quite a few price match inquiries a day and we endeavour to get back to customers as soon as possible. Thanks, Rhiann

Posted 9 months ago

“Went to the York store today and looking for a new helmet half way through the process the guy serving me was called away to serve another guy and I was just about to up my budget so I left the store before I lost my temper?? Zero customer service skills”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to leave your feedback. I have discussed this with our York branch and understand you were assisted by one of our staff members in finding a new helmet. During this process, another customer came into the store to collect an item they had ordered. This customer was originally served by the same staff member who was assisting you, so they briefly left to process the order. Unfortunately, when stores are busy, our staff may be required to assist multiple customers at the same time. I apologise if your experience did not meet your expectations. At Infinity Motorcycles we strive to provide the best customer service we can. If you wish to discuss this further, you can contact our York Branch directly at york@infinitymotorcycles.com. Thanks, Rhiann

Posted 9 months ago

“Ordered new visor and pinlock Monday afternoon, arrived Tuesday afternoon. Competitive price, well packaged, excellent service.”

Helpful Report

Posted 9 months ago

Hi Martin, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Shocking. There online system shows stock holding that they don’t. Trying to get a refund on an order they couldn’t supply is virtually impossible. If your buying on line, call the first to ensure they have it in.”

Helpful Report

Posted 9 months ago

Hi Andrew, Our apologies again for the error on the website that occurred when you were trying to place an order for Click and Collect. We have confirmed with you twice over the phone and via email, providing proof that a refund was processed on the same day for your records. If an instance like this happens, we ensure that the funds are returned as quickly as possible to the customer. We also try to ensure that stock has the highest accuracy when purchasing from our website, but on rare occasions, if we have a stocking error, we will notify the customer to make them aware of the situation, offering to source the items or cancel and refund the order for the customer. We also state on our Click and Collect orders to not visit the store until you have been notified that the stock is ready for collection to avoid disappointment. If you have any further inquiries about this, you can email Mike, who has been handling this for you. Thanks, Rhiann

Posted 9 months ago

“Great service from Infinity motorcycles. Will be a repeat customer. Deffo 5+.”

Helpful Report

Posted 9 months ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Fantastic service, ordered 17.15 on a Tuesday was here by 13.00 on Thursday afternoon! Bought Arai quantic for an unbelievable bargain price of £370! Will definitely use infinity again👍”

Helpful Report

Posted 9 months ago

Hi Derek, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Richa Colorado trousers. Another great purchase from infinity motorcycles I had to return twice due to a mixup in size the staff were fantastic very professional and very friendly the delivery to Northern Ireland was really fast I have been buying from infinity for the last 15 years and I have never had a problem. A first class company. Well done.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Just great service.... immediate contact and friendly phone service...just brilliant.”

Helpful Report

Posted 10 months ago

Hi Shaun, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 9 months ago

“Have made 2 purchases online and both i have been extremely happy with prices have been better then I expect, especially when u buy a helmet and get a discount on helmet intercom, customer services are excellent and have helped me out Would highly recommend infinity motorcycles to any biker”

Helpful Report

Posted 10 months ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Matty! We hope to see you soon! Thanks, Danielle

Posted 10 months ago

“Easy to use website Simple ordering process Dispatch and delivered very quick One satisfied customer”

Helpful Report

Posted 10 months ago

Hi Jason, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 10 months ago

“Item was fine thank you but the future order for 10% off was dated 30/12/24 and it’s Feb 25 now . I am in the market for a new jacket so annoying . Will keep looking”

Helpful Report

Posted 10 months ago

Hi Gary, Thank you for your 4-star review of Infinity Motorcycles! The code NEWORDER1024 is still active and can be used on full RRP items in-store or online until the 30th of April 2025. We are working on getting updated vouchers that display the new expiration date. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 10 months ago

“Stella and Kelly were so helpful in resolving a supply chain issue. Always friendly, always professional, always understanding. A pleasure to have to speak with them to chase up on the item ordered.”

Helpful Report

Posted 10 months ago

Hi Gary, Thank you for your amazing 5-star review of Infinity Motorcycles. I will pass this on to Stella and Kelly. Thanks, Rhiann

Posted 10 months ago

“Great jacket at a great price. However, thanking me for spending £200 with a 10% off voucher that expired two months ago is not so great.”

Helpful Report

Posted 10 months ago

Hi Dean, Thank you for your 4-star review of Infinity Motorcycles! The code NEWORDER1024 is still active and can be used on full RRP items in-store or online until the 30th of April 2025. We are working on getting updated vouchers that display the new expiration date. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 10 months ago

“First time using Infinity , definitely won't be using again . Found an Oxford jacket i liked done some research and managed to Infinity to price match , Ordered and paid for the jacket , used my price match code and then .......the next day I had an email saying ordered cancelled. It's apparently old stock and out of stock at their suppliers , funny thing is it's still showing in stock on their website ... I won't be using them again ...”

Helpful Report

Posted 10 months ago

Hi Ian I'm sorry for your recent experience shopping with us. We try to maintain total accuracy on our stock levels at all times. However, among the thousands of products we stock in our warehouse, 16 UK stores, and at our suppliers, there are instances where a size or item may show as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Rhiann

Posted 10 months ago

“Ordered Batteries for my Keis Gloves on Friday evening and they turned up today (Sunday) could not be happier with the service. Will definitely be using again.”

Helpful Report

Posted 10 months ago

Hi Dave, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 10 months ago

“There is the largest selection of clothes, helmets and MC sundries you'll ever find at Infinity Norwich. I purchased an HJC V10 and some trousers in a hassle free environment. However, should you need assistance there is plenty of expert help on hand . A really great place to buy all your MC riding gear.”

Helpful Report

Posted 10 months ago

Hi Cliff, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 10 months ago

“Bought some Rukka trousers at the NEC for a very good price but due to not having my size, they sent them from a London store very quickly. The Staff at the NEC were very helpful and knowledgeable As were the staff at Great Portland St.”

Helpful Report

Posted 10 months ago

Hi Richard, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 10 months ago

“What a superb company to deal with. I ordered my item late on a Saturday evening. It was dispatched and received by the Monday morning. Absolutely spot-on service and price I will never hesitate to recommend them or use again thank you guys and maybe gals.”

Helpful Report

Posted 10 months ago

Hi Goody, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with your recent shopping experience! Thanks, Rhiann

Posted 10 months ago

“After scratching my visor at the weekend just had to order a new Shoei Neotec Air II with the light tint as it has the darker lense inside. Arrived Wednesday morning through DPD no fuss whatsoever well in time for the weekend, weather permitting obviously. Big thank guys!”

Helpful Report

Posted 10 months ago

Hi JP Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 10 months ago

Infinity Motorcycles is rated 4.7 based on 8,960 reviews