Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,889 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought a few ítems at Infinity in Belfast and have found all the staff to be very helpful and friendly! They also have a great selection, first place I think about if I need motorcycle gear and accessories!”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to our Belfast branch. Thanks, Rhiann

Posted 1 month ago

“Just returned from Norwich branch, Lydia the manager brilliant,her and the staff very helpful and engaging.”

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Posted 1 month ago

Hi Colin, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Lydia and her team. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Brilliant experience at your Camberly store. Luca was extremely helpful and patient. Answering all our questions and making sure we got what we needed and at a good price. Very knowledgeable and friendly staff.”

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Posted 2 months ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Luca. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Hi Requested a price match and heard nothing back. Following day ive had to log back in to find my order history has gone as has my club infinity info and all my vouchers... has anyone else experienced this issue? How do I get my info vouchers back?”

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Posted 2 months ago

Hi Rob, Thank you for taking the time to leave your feedback. I apologise for the issues you are experiencing with our site. We recently launched our new website and are still in the process of working out some issues. Please email info@infinitymotorcycles.com with your Club and Price Match information so we can assist you further. Thanks, Rhiann

Posted 2 months ago

“Bought a Sena intercom & it appears to be faulty straight out of the box 🫤 have been told that “As this is an electrical fault we will need to get this back to be inspected under warranty, if the fault is confirmed, it will then either be repaired or replaced. ** Please be aware that this process can take up to 2 weeks. **” could understand if it was weeks or months old but not from new. Maybe I should follow the sale of goods act & demand refund as less than 30 days & buy from another dealer.”

Helpful Report

Posted 2 months ago

Hi Charles, Thank you for taking the time to leave your feedback. Our fullest apologies, as you are entitled to a refund and I think a miscommunication has been made. We do need to test the unit to ensure there is a fault and if this is found we will process a refund in keeping with consumer rights. We are just waiting for the unit to arrive back with us so we can inspect this and will then let you know the outcome in due course. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 2 months ago

“Have nothing but good stuff to say about infinity Belfast! Great helpful staff, price match on anything available online and fast delivery. 😎😎😎”

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Posted 2 months ago

Hi Simon, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to our Belfast store. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Infinity store Southampton has always given good service, knowledgeable and friendly staff, bikers looking after other bikers, over the last year I have bought 2 pair of Bull-It Jeans, a Merlin Jacket and an HJC helmet for each purchase I was served by Nigel who couldn't of been more helpful.”

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Posted 2 months ago

Hi Mick, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Nigel. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Came in Sunday morning looking for full gear, as soon as we stepped through the door staff were extremely friendly and helpful many different brands and styles came out extremely satisfied with everything I was looking for will 100% be back in the future and will be recommend to everyone looking”

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Posted 2 months ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Bought a Richa Gotham 2, brilliant jacket. Light, comfortable and warm. Bonus, got to the checkout and it was £60 off ticket price. Luca at Camberley was very knowledgeable and helpful in advising me on which back armour to put in the jacket.”

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Posted 2 months ago

Hi Bob, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Luca. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Ordered a new Arai helmet Saturday afternoon , helmet was delivered Sunday afternoon !!! Incredible service!!! 5 Star !!!”

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Posted 2 months ago

Hi Craig, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Found a helmet on another site at a cheaper price. Asked for price match which they agreed to, but then even after two prompts they didn’t send through the price match code for me to use online… clearly scam merchants and unable to live up to their price match promise… I would avoid like the plague and buy elsewhere from a reputable supplier”

Helpful Report

Posted 2 months ago

Hi Rob, Thank you for taking the time to leave your feedback. Our fullest apologies you have not received the promotional code. A decision to change the price on the website was made shortly after we offered this to you giving the discount. Our Online Customer Service Manager has contacted you about the situation and has apologised that this was not communicated to you sooner. We can get quite a few price match inquiries a day and we endeavour to get back to customers as soon as possible. Thanks, Rhiann

Posted 2 months ago

“Went to the York store today and looking for a new helmet half way through the process the guy serving me was called away to serve another guy and I was just about to up my budget so I left the store before I lost my temper?? Zero customer service skills”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to leave your feedback. I have discussed this with our York branch and understand you were assisted by one of our staff members in finding a new helmet. During this process, another customer came into the store to collect an item they had ordered. This customer was originally served by the same staff member who was assisting you, so they briefly left to process the order. Unfortunately, when stores are busy, our staff may be required to assist multiple customers at the same time. I apologise if your experience did not meet your expectations. At Infinity Motorcycles we strive to provide the best customer service we can. If you wish to discuss this further, you can contact our York Branch directly at york@infinitymotorcycles.com. Thanks, Rhiann

Posted 2 months ago

“Ordered new visor and pinlock Monday afternoon, arrived Tuesday afternoon. Competitive price, well packaged, excellent service.”

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Posted 2 months ago

Hi Martin, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Shocking. There online system shows stock holding that they don’t. Trying to get a refund on an order they couldn’t supply is virtually impossible. If your buying on line, call the first to ensure they have it in.”

Helpful Report

Posted 2 months ago

Hi Andrew, Our apologies again for the error on the website that occurred when you were trying to place an order for Click and Collect. We have confirmed with you twice over the phone and via email, providing proof that a refund was processed on the same day for your records. If an instance like this happens, we ensure that the funds are returned as quickly as possible to the customer. We also try to ensure that stock has the highest accuracy when purchasing from our website, but on rare occasions, if we have a stocking error, we will notify the customer to make them aware of the situation, offering to source the items or cancel and refund the order for the customer. We also state on our Click and Collect orders to not visit the store until you have been notified that the stock is ready for collection to avoid disappointment. If you have any further inquiries about this, you can email Mike, who has been handling this for you. Thanks, Rhiann

Posted 2 months ago

“Great service from Infinity motorcycles. Will be a repeat customer. Deffo 5+.”

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Posted 2 months ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Fantastic service, ordered 17.15 on a Tuesday was here by 13.00 on Thursday afternoon! Bought Arai quantic for an unbelievable bargain price of £370! Will definitely use infinity again👍”

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Posted 3 months ago

Hi Derek, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 months ago

“Richa Colorado trousers. Another great purchase from infinity motorcycles I had to return twice due to a mixup in size the staff were fantastic very professional and very friendly the delivery to Northern Ireland was really fast I have been buying from infinity for the last 15 years and I have never had a problem. A first class company. Well done.”

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Posted 3 months ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 months ago

“Just great service.... immediate contact and friendly phone service...just brilliant.”

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Posted 3 months ago

Hi Shaun, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 months ago

“Have made 2 purchases online and both i have been extremely happy with prices have been better then I expect, especially when u buy a helmet and get a discount on helmet intercom, customer services are excellent and have helped me out Would highly recommend infinity motorcycles to any biker”

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Posted 3 months ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Matty! We hope to see you soon! Thanks, Danielle

Posted 3 months ago

“Easy to use website Simple ordering process Dispatch and delivered very quick One satisfied customer”

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Posted 3 months ago

Hi Jason, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 months ago

Infinity Motorcycles is rated 4.7 based on 8,889 reviews