Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 944 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful service and advice and good prices. However, don't rely on the courier calling you to confirm delivery slot. My furniture arrived a day earlier than arranged - good job I was home!”

Helpful Report

Posted 3 years ago

Thank you for your order, we are sorry to hear your delivery arrived early, we will raise the issue with the carrier. We are pleased you consider our product range reasonably priced and customer services helpful, we work hard on sourcing affordable pieces for the UK market. Best wishes, Team Impact

Posted 3 years ago

“My experience with them has been a bit unpleasant. Firstly the delivery was delayed and I was offered to cancel the order. The week later, only after I asked, I was informed that not only the heavy goods were not going to be delivered to my flat, they were also going to be left on the street, with a pellet to dispose of. Nowhere in the website the pellet is mentioned, and most people who live in apartments are not able to easily dispose of them. I was refused any shipping alternative, and was advised of this only last minute, after I had waited for a very long time to receive my order. I felt tricked, and almost forced to take the deal or having to wait again for months before getting my bed frame from someone else. I wish that I would have been given the opportunity, at the time, to have made an informed choice.”

Helpful Report

Posted 3 years ago

Please accept our apologies for the delay in delivery. Occasionally delays occur due to issues in a supply chain and we endeavour to inform customers at the earliest opportunity. Our T&C’s state we use palletised carriers for delivery of bulky items / larger orders as this is the safest way of delivery and ensures goods do not get damaged in transit. Indeed, palletised consignments get delivered on a pallet. Pallet is left at customers premises allowing customer to remove / transport items at a convenient time. We are transparent about our various methods of delivery and as it had been mentioned in the review, we do offer an option of cancellation. I sincerely hope you are happy with a full reimbursement as a way of apology. Best wishes, Team Impact

Posted 3 years ago

“Atila range of units, Good build quality nice gloss finish ,once built very sturdy and strong. Would recommend”

Helpful Report

Posted 3 years ago

Thank you for the review, we are pleased you are happy with the units from Antila kitchen range and hope you will enjoy them for many years to come. Best wishes, Team Impact

Posted 3 years ago

“Had some problems with a recent bed purchase, headboard was damaged, slats missing and problems with delivery finding property. But all problems were resolved through Matthew in customer services, his communication was fast and precise and everything worked out with his help. Thank you Matthew.”

Helpful Report

Posted 3 years ago

Thank you for your order and feedback. We are pleased you found Matthew helpful and he was able to provide a resolution. Best wishes, Team Impact

Posted 3 years ago

“Had a couple of small chips on oak top just noticed after I had built it .So please check first all parts before building other than that quite a nice unit”

Helpful Report

Posted 3 years ago

Good Morning, We are sorry to hear that, please drop us an email to confirm the part damaged by part number and we will be able to help! Matthew

Posted 3 years ago

“Excellent customer service from Matthew and Kate, will definitely continue to and recommend other to use this company”

Helpful Report

Posted 3 years ago

Thank you for your order and feedback and for praising Matthew and Kate, it is important to hear praise hence thank you for shearing. Best wishes, Team Impact

Posted 3 years ago

“Good sturdy shelving. V well wrapped . Prompt delivery”

Helpful Report

Posted 3 years ago

“Good value. Quick delivery. Very pleased”

Helpful Report

Posted 3 years ago

“Fab quality bed. Kept informed at every stage of order processing and delivery. Delivery was super quick and courier guy very helpful. Would not hesitate to use impact furniture again. 1st class service and goods. Very happy customer.”

Helpful Report

Posted 3 years ago

“Great bed. Delivered within a week and it was easy to assemble. Lovely colour, recommend”

Helpful Report

Posted 3 years ago

“Very happy with the white gloss units we bought. They were easy to put together and look really expensive in our bedroom - would definitely recommend - Thankyou!”

Impact Furniture 5 star review on 21st August 2021

Helpful Report

Posted 3 years ago

“THe whole procedure buying online was very easy. The response i got to questions was very quick The only downside to my experience was it was booked for delivery on a specific day and it didn't turn up which is why i have given 4 stars”

Helpful Report

Posted 3 years ago

“Quick delivery and excellent value for money.. my cupboard looks lovely it had all the parts needed in the pack with easy instructions.. Highly recommended”

Helpful Report

Posted 3 years ago

“Brilliant service from order to delivery, placed 2 separate orders both fulfilled inside of 5 days”

Helpful Report

Posted 3 years ago

“Fantastic service, door on the cupboard was damaged, sent a new one within a couple of days”

Helpful Report

Posted 3 years ago

“the worktop ordered was a perfect match to others and the perfect fit for the area it was needed well made and very strong thank you.”

Helpful Report

Posted 3 years ago

“The product was as described and of good quality. The delivery service was exceptional”

Helpful Report

Posted 3 years ago

“Excellent service, delivery and product . Would buy from this company again.”

Helpful Report

Posted 3 years ago

“Had lots of problems with their delivery driver and eventually my item got sent back and I never managed to get it delivered again, even after multiple calls. Had to cancel and get a refund.”

Helpful Report

Posted 3 years ago

“Won't be assembling for a while but on inspection, everything is complete and we'll made. The company is excellent to deal with and a call from a very friendly customer care advisor told me when the delivery would arrive with precise instructions. Very pleased”

Helpful Report

Posted 3 years ago

Impact Furniture is rated 4.6 based on 944 reviews