Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.63

4.6 Rating 961 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 5th December 2025

Terence Lock

Impact Furniture 5 star review on 18th May 2025

Sam Evans

Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the quality of the cabinet and sink, but there is a but! My husband is a wiz at putting flat pack together and doesn’t normally bother with the instructions, he said it’s the worse he has ever seen, if your not very good at flat pack, you will really struggle at putting it together, you need to go back and re write the instructions and number all the pieces so it makes sense.”

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Posted 4 years ago

“Updated review: since leaving my review last month the issue has been resolved and I'm very pleased with my kitchen units. Prompt action. Kitchen well worth the money at an affordable price”

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Posted 4 years ago

I am sorry to hear that the third-party courier company damaged your kitchen during transit. We strongly encourage contact with the seller as the first action. Had you got in touch with us at that point we could have got the damaged kitchen collected and had a new one dispatched out to arrive the next day, at this stage that is not going to be a feasible course of action now the kitchen is installed. How could we rectify issues with damage, caused by a third party, if we are not informed of the damage? Please drop us an email with the details and we will do our best to help. Matthew

Posted 4 years ago

“Lovely furniture and great service”

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Posted 4 years ago

“If I ever receive my shelves, I’ll be sure to leave a review.”

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Posted 4 years ago

Delivery window given at time of purchase was for January 18th - 26th, so it is perhaps unsurprising that goods have not arrived by 17th January. Delivery is looking to be on January 19th with DHL, tracking information will be communicated via email. Please do let us know if there is any problem when goods arrive, Matthew

Posted 4 years ago

“So happy with my kitchen, I just wish you had extra parts available like plinths, cornice & pelmet, full worktop options, etc. you could be able to expand ideas and creativity with your kitchens. Overall happy with the delivery - times, packaging and most of all pleasant, friendly customer services. I Would recommend you. Thank you.”

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Posted 4 years ago

“Amazing quality furniture for the cost - some of the information re building the furniture can be ambiguous - need to make sure you have correct items correct way.”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“It's Ok, not as glossy as expected. Could do with support in the middle, near the door, this would strengthen the upper shelf to take the weight.”

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Posted 4 years ago

“Good communication about despatch and delivery.”

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Posted 4 years ago

“Impact Furniture has a very good customer service, friendly and quick response. Very fast delivery service. All furniture looks outstanding, good quality and easy to assemble. Very helpful website if you struggle with something. I will recommend Impact Furniture to anyone.”

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Posted 4 years ago

“pieknie wykonany mebel, ladne wykonczenia, materac dosc twardy , latwy do zlozenia przy pomocy instrukcji obslugi ,szybki transport , mila obsluga polecam z calego serca”

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Posted 4 years ago

“Excellent service. Item dispatched immediatly.”

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Posted 4 years ago

“I recently Purchased a high gloss sideboard & on assembling it i accidently broke the side of the drawer, impact furniture sent me a replacement free of charge which was very good of them to do so, its completely finished & I am really pleased with it..excellent communication, delivery on time, expertly wrapped & polite delivery helpful driver..”

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Posted 4 years ago

“Furniture lovely. Excellent customer service. So impressed. Will definately buy from this company again.”

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Posted 4 years ago

“Great furniture, excellent packaging. 5 star”

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Posted 4 years ago

“Wrong colour item sent but, as a result, I did receive a 25% refund. The item itself is not the best quality in terms of finish.”

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Posted 4 years ago

“I bought Modern White Gloss Tall Large Glass Display Cabinet from Impact Furniture and I am very happy. The cabinet looks nice, good quality. Very quick delivery and good customer service 👍”

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Posted 4 years ago

“Very impressed with the quality for the price.”

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Posted 4 years ago

“Unit is lovely,, I’m delighted with it,, only drawback was the instructions were very difficult to work out”

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Posted 4 years ago

“Thank you”

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Posted 4 years ago

Impact Furniture is rated 4.6 based on 961 reviews