Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to chase order as zero feedback after order placed Not sure why it took so long as completely flat packed... Eventually arrived, for the tiniest cupboard, the assembly was totally over complicated.”

Helpful Report

Posted 1 month ago

Good Afternoon, Sorry to hear you were unhappy - to confirm we supply a delivery window at time of purchase, order confirmation and then confirm dispatch with couriers supplying tracking thereafter. I will of course pass your comments with regards to assembly onto the product manufacturer, Have a lovely week! Matthew

Posted 1 month ago

“They left the furniture outside without letting me know and I have to drag them inside by myself ( I’m 73 years old)As for the assembly there’s no clear instructions or photos to follow,you just have to keep guessing and hope for the best.Very disappointing.”

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Posted 5 months ago

Good Morning, I am sorry to hear that - I will take that up with the courier company we work with - they normally offer a far higher level of service! Can I confirm; are the instructions missing? I can get some sent over for you ASAP if so! Please do get in touch, Matthew

Posted 5 months ago

“Atrodo gražiai,bet jau besukant varžtus pradeda byreti.”

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Posted 1 year ago

“Attractive furniture, reasonable price, would do alot better if they actualyl told me on which day many weeks after ordeering they would deliver it, and check if Im going to be in”

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Posted 2 years ago

A delivery window is given at time of purchase, dispatch is confirmed, and couriers supply tracking from then on - my apologies if this was not satisfactory. Matthew

Posted 2 years ago

“Packaging was damaged when it arrived and Kitchen unit inside was damaged as well. Instructions were very poor on how to put unit together.”

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Posted 2 years ago

I am sorry to hear the couriers damaged the item - obviously there is no way we can know about courier damage unless customers inform us of it. Please do get back to us, Matthew

Posted 2 years ago

“I am yet to receive product but would be good in future to give progress of delivery”

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Posted 2 years ago

The delivery window stated on the product at the time of purchase was 8th - 22nd February, we are dispatching out today (7th February) on a 24 hour delivery to arrive with you tomorrow (8th February) - the very first day of the stated delivery window. Expect an email from the courier with tracking information this afternoon, Matthew

Posted 2 years ago

“If I ever receive my shelves, I’ll be sure to leave a review.”

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Posted 2 years ago

Delivery window given at time of purchase was for January 18th - 26th, so it is perhaps unsurprising that goods have not arrived by 17th January. Delivery is looking to be on January 19th with DHL, tracking information will be communicated via email. Please do let us know if there is any problem when goods arrive, Matthew

Posted 2 years ago

“My experience with them has been a bit unpleasant. Firstly the delivery was delayed and I was offered to cancel the order. The week later, only after I asked, I was informed that not only the heavy goods were not going to be delivered to my flat, they were also going to be left on the street, with a pellet to dispose of. Nowhere in the website the pellet is mentioned, and most people who live in apartments are not able to easily dispose of them. I was refused any shipping alternative, and was advised of this only last minute, after I had waited for a very long time to receive my order. I felt tricked, and almost forced to take the deal or having to wait again for months before getting my bed frame from someone else. I wish that I would have been given the opportunity, at the time, to have made an informed choice.”

Helpful Report

Posted 2 years ago

Please accept our apologies for the delay in delivery. Occasionally delays occur due to issues in a supply chain and we endeavour to inform customers at the earliest opportunity. Our T&C’s state we use palletised carriers for delivery of bulky items / larger orders as this is the safest way of delivery and ensures goods do not get damaged in transit. Indeed, palletised consignments get delivered on a pallet. Pallet is left at customers premises allowing customer to remove / transport items at a convenient time. We are transparent about our various methods of delivery and as it had been mentioned in the review, we do offer an option of cancellation. I sincerely hope you are happy with a full reimbursement as a way of apology. Best wishes, Team Impact

Posted 2 years ago

“Had a couple of small chips on oak top just noticed after I had built it .So please check first all parts before building other than that quite a nice unit”

Helpful Report

Posted 2 years ago

Good Morning, We are sorry to hear that, please drop us an email to confirm the part damaged by part number and we will be able to help! Matthew

Posted 2 years ago

“The instructions were not inenglish it was very difficult to put it up and for the price we paid it didn't even include brackets ,not very pleased I am afraid.”

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Posted 3 years ago

I am sorry to hear your had issues with assembly, instructions are pictographic so should be accessible in any language - the listing does specify brackets are not included as the exact brackets required are dependent upon the material of the wall in question.

Posted 2 years ago

“cant register on website and placed order two weeks ago and still no sign of delivery date.”

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Posted 3 years ago

Order was shipped within 9 days of order being placed, and in line with delivery window given at time of purchase.

Posted 2 years ago

“The instructions for the unit had 2 pages missing. Luckily we managed to find the full instructions on google. It was complicated to make up even with the instructions even for A seasoned DIY person. However once built the unit looked fine.”

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Posted 3 years ago

“Delivery took longer than expected and an item came came scratched inside the box.”

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Posted 3 years ago

Not informed by customer that goods came damaged - would have been very happy to organise replacement parts prior to assembly!

Posted 2 years ago

“Not really happy about the finish iv noticed the side panel has big scratch and 1 of my draws is broke”

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Posted 3 years ago

Not informed by customer that goods came damaged - would have been very happy to organise replacement parts prior to assembly!

Posted 2 years ago

“Table arrived with scuff marks and damage.”

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Posted 3 years ago

Not informed by customer that goods came damaged - would have been very happy to organise replacement parts prior to assembly!

Posted 2 years ago

“We ordered displayed cupboard and it came damaged, abd every time a replacement item came it was damaged to the point that i just gave up. And hope people dont see the damged parts, when on display”

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Posted 3 years ago

“didn't arrive in the best condition”

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Posted 4 years ago

“I placed an order on 7/may as the web site mentioned the delivery will be made on 14/15 may. On Thursday -10/may , we phoned to confirm the delivery times where we have been told the delivery will be made only 21/may. I appreciate the logistics issues or arrangements you have with your 3rd party supplier, however, Two things need to be shared here. If the delivery is not going to be made on promised dates, the. I appreciate impact furniture contact us to update the revised date , not other way. Second, I saw the same item in eBay ( seller is impact furniture), had a date prior to 15/may, I could have gone ahead with eBay but I have placed the order in your website. The delivery date is too far from my expectations, but i am OK wait till 21/May. Please make arrangements to deliver on time. I appreciate if you consider any discount for the inconvenience caused. Thank you”

Helpful Report

Posted 5 years ago

Thank you for your review, in order for us to be able to investigate can you please provide your order details? I am sorry to hear about the delay, as a rule of thumb, we always dispatch everything we have in stock as soon as we can. Once I have your orders details I will be able to look into this for you. Kind regards, Julia

Posted 5 years ago

“Still have not got my furniture”

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Posted 6 years ago

I am sorry to hear that, as there are no order details posted here I cannot comment further however please contact our customer services team and we will provide an update.

Posted 6 years ago

“Not received item yet, so that is my first complaint as i think delivery time is too long. We are now at 7 days since order and I've no idea when item is actually arriving (it did quote 19-23, when your ordering a large item a little more precision would be nice), so i'm sure one day a van/wagon will just turn up at my house, just have to hope i'm in or otherwise i may have to wait another 14 days. At just short of £20, i think delivery is expensive (why not just include it in the price and give free delivery)”

Helpful Report

Posted 6 years ago

Thank you for your order. To address your delivery questions, at the time of order we email customers with approximate delivery dates, closer to the time courier is sending a delivery notification with tracking details or we personally confirm the exact date for a large order. I am afraid we can confirm exact date 1-2 working days in advance. Kind regards, Julia @ Impact Furniture.

Posted 6 years ago

Impact Furniture is rated 4.6 based on 916 reviews