Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 947 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 18th May 2025

Sam Evans

Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking for a smaller slim mirrored cabinet to replace an old one, following an en-suite refurbishment this one was perfect ordering and delivery was straightforward. Customer service and warranty also excellent as door replaced due to transit damage despite excellent packaging. Fortunately the warehouse was close by so arranged a swap. Assembly was easy and the finished product feels robust. I recommend Impact Furniture and this cabinet for a smaller space.”

Impact Furniture 5 star review on 17th June 2025

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Posted 1 month ago

“We are really pleased with the furniture bought from Impact Furniture (bed frame, bedside cabinet and chest of drawers). The customer service is excellent and when we had to ask for a couple of parts that were not correct, it was dealt with promptly. The delivery company were not so great unfortunately and delivery is quite expenseive but that does not take away from Impact Furniture so I would definitely order from them again.”

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Posted 1 month ago

“Our bed is my favourite piece of furniture in our house. I was mortified when the lights stopped working but after contacting Matthew within a few hours he had identified the part and arranged a free replacement (despite me having very limited information to give him). After sales care is so important and these guys have it in abundance. Highly recommended.”

Impact Furniture 5 star review on 15th May 2025

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Posted 2 months ago

“Really pleased with the quality of the unit. Delivery was fast. There was a small issue with the courier only delivering part of the order which was in 2 boxes. I raised this with impact and it was sorted then same day..very impressed with their customer service.”

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Posted 2 months ago

“The order has been processed promptly and the order arrived quicker than expected. The installation was easy and the quality seems very good.”

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Posted 3 months ago

“Great product, bought this vanity is it in my master home and now bought again for my new house.”

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Posted 3 months ago

“I recently purchased furniture from Impact Furniture Limited, and I am very impressed with the entire experience. From the moment I browsed their collection to the final delivery, everything was seamless and stress-free. Their customer service team was incredibly responsive, addressing all of my questions with professionalism and care, arranging delivery at a date convenient to me. If you're looking for top-notch furniture that combines elegance, durability, and functionality, I highly recommend Impact Furniture Limited. They truly made a lasting impression, and I’m thrilled with my purchase!"”

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Posted 4 months ago

“Excellent product and service , unable to fault Thankyou”

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Posted 5 months ago

“Ordered my kitchen, quick delivery, good value for money, nice finish”

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Posted 5 months ago

“We shopped around for a replacement bedframe and found this to be good value for money, great product. Ottaman is very useful, touch sensitive dimable bedside lights and USB charging slots.”

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Posted 5 months ago

“Really pleased with the office desk and pedastal we ordered from Impact Furniture. Quick delivery, its gret quality and looks great in my office,”

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Posted 5 months ago

“Really happy with my purchase, Excellent customer service before and after purchase. Would highly recommend”

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Posted 7 months ago

“There were no issues with my order, so I cannot comment on customer support. The only thing that I would like to mention is that more delivery options including faster delivery would be helpful.”

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Posted 9 months ago

“I had a problem with a bathroom cabinet drawer that didn’t fit properly. Mathew was more than helpful, he resolved the problems, sent a new drawer, which I assembled (I had to pinch a couple of screws from the problem drawer) and it fits perfectly. Thank you Mathew.”

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Posted 9 months ago

“Very prompt and efficient service, quality product, what else is there to say - highly recommend ☺”

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Posted 10 months ago

“Really happy with the quality and service.”

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Posted 11 months ago

“Recently bought a bedroom furniture set - communication and service was excellent throughout including choosing our delivery date. Furniture was exceptionally well packaged on arrival and, having opened and checked it all, nothing was missing or damaged. Would certainly recommend and use again. Thank you.”

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Posted 11 months ago

“Excellent kitchen units I ordered direct from impact furniture after looking on their website they had loads of designs and choices so I went for the high gloss in dove grey star designe .Delivery was quick all flat packed so you need to assemble yourself but it's easy the unit's are really well made and go together well quality is excellent and price. All fittings are supplied with detailed instructions Customer service is excellent .”