Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 919 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 919 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 5th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPDATE: following communication with Impact furniture they have responded promptly to my concerns raised and were extremely helpful. Very satisfied with how they dealt with my issue. Great customer service.”

Helpful Report

Posted 3 years ago

“Furniture comes very well packaged so is not damaged. One of my pieces of furniture was missing so we could not assemble, I e-mailed in and the customer service was amazing, the rest was delivered two days later. The furniture is well made and sturdy and very beautiful I would definitely recommend and buy more furniture from impact furniture”

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Posted 3 years ago

“None of the panels had numbers on to match the instructions. Draw rails not the same as instructions and marked holes in the wrong place.”

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Posted 3 years ago

I am sorry this was difficult to assemble, I understand the unit has now been assembled satisfactorily from your review Facebook.

Posted 3 years ago

“Although it took a while to put together this furniture, we are more than happy with it. Matthew at Impact Furniture was extremely helpful throughout the whole process and I would definitely recommend Impact Furniture to others considering purchasing from them.”

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Posted 3 years ago

“terrible service and appalling attitude of delvery men”

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Posted 3 years ago

“Very happy with my purchase very easy to put together,”

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Posted 3 years ago

“Well packed quick delivery Nice quality”

Impact Furniture 5 star review on 12th April 2021

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Posted 3 years ago

“Exactly like described”

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Posted 3 years ago

“Absolutely superb. Best customer service I've had in many years. Can't fault them thank you”

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Posted 3 years ago

“Reliable company, timely deliveries, good quality furniture. Highly recommended.”

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Posted 3 years ago

“Very pleased with quality, pity about the plastic handles, had to buy some metal ones, and shelves in the units would have been good, otherwise very pleased”

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Posted 3 years ago

“We purchased a bed, two side tables and two dressers from Impact furniture after an order with a previous company remained unfulfilled after over 5 months. Impact Furniture was very communicative through the order process and the delivery was right on time. They even called ahead of time to confirm the best date for us. Furniture is high quality and very sturdy. Not too hard to put together either which is a bonus. Would certainly purchase from them again.”

Helpful Report

Posted 3 years ago

“Was disappointed with this sofa bed , it is a self assembly item ( I was fully aware of this) and was not easy to assemble (approx 4 hr job ) it had many parts ,made of chipboard and laminate , it looks ok assembled but felt it was a very costly purchase for the quality of the bed. Also delivery was dropped off in road outside house on a wooden pallet, not even deliverd to secure area front of house. Other sellers offer very similar at fraction of cost so a disappointing purchase overall...”

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Posted 3 years ago

“Impressed with quick straight forward ordering and communication from company not to mention quality product!”

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Posted 3 years ago

“First time user but would use again if more furniture needed.”

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Posted 3 years ago

“Very good service My only domain will go towards shipping company. Even though Impact Furniture attached a note to my order starting "signature needed, do not leave it unattended" the said shipping company have left it outside our door without knocking. We both were at home st the time of delivery.”

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Posted 3 years ago

“Very impressed with the quality of my gorgeous cabinet’s...I bought 3! I would have given 5 but I still have not been able to connect the hinges on all 3 after many many attempts so not able to hang them yet.”

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Posted 3 years ago

“Nice bathroom cabinet. Simple assembly . Beware bracket hole centres not 225 cm as shown. Sharp edges can easily splinter.”

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Posted 3 years ago

“Super jakosc,latwa w montazu. Pozytywnie zaskoczona klientka :)”

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Posted 3 years ago

“I did not get my furniture as I cancelled it ... This is a great company to deal with very helpful and great service”

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Posted 3 years ago

Impact Furniture is rated 4.6 based on 919 reviews