Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 916 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 916 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Impact Furniture 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with my purchase. Only gripe is the instructions to build were not very good. Took a while to build but got there eventually.”

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Posted 1 month ago

“Nice tv stand - tricky to put together but got there. Although parts came on different delivery dates from the courier they were very well wrapped/protected - impact furniture provided good customer service and I would use again. Thanks”

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Posted 4 months ago

“Lovely item, looks exactly as portrayed in pictures. Unfortunately did have some minor scratches upon arrival and the instructions were a little complicated to put the bed together. But overall satisfied.”

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Posted 5 months ago

“Order arrived on schedule. All as expected, apart from a back panel for one of the wall units which was missing. We emailed to inform and received a very prompt response, that another would be sent (unfortunately it does mean a 4 week delay in arriving). We also asked if a small piece of bench top could be ordered and were offered tf free.”

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Posted 6 months ago

“Delivery was quick. Flat pack, good to build but time consuming, hard to distinguish top of cabinet from bottom, 1 mm difference. One drawer had minor dint, company agreed to replace. Love the look of this bathroom cabinet and can’t wait for it to be fitted by my plumber.”

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Posted 8 months ago

“Excellent products. Communication/shipping tracking a little lacking.”

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Posted 9 months ago

“happy with my purchase”

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Posted 1 year ago

“Packaging was great delivery great unfortunately screws were missing had somebody out to put on wall so no screws couldn't get job done need to wait till after Xmas holidays upset and payed for the joiner call out”

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Posted 1 year ago

“The cabinets look fantastic.👌 The building materials could be better.”

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Posted 1 year ago

“Good products and good service. The product came well wrapped to protect it (lots of bubble wrap!) and was easy to put together and install. Overall happy with the purchase :)”

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Posted 1 year ago

“Delivery process was smooth, helpline was used as delivery company was itself not great.”

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Posted 1 year ago

“Quick service no complaints”

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Posted 2 years ago

“Good service and product”

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Posted 2 years ago

“Great item, delivered earlier than expected and looks amazing. However this was slightly let down by the delivery guy who was the rudest I've ever had the displeasure of meeting. Not sure if it's a delivery company they use or if it's their own driver so not sure if this is something the company can improve.”

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Posted 2 years ago

“Updated review: since leaving my review last month the issue has been resolved and I'm very pleased with my kitchen units. Prompt action. Kitchen well worth the money at an affordable price”

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Posted 2 years ago

I am sorry to hear that the third-party courier company damaged your kitchen during transit. We strongly encourage contact with the seller as the first action. Had you got in touch with us at that point we could have got the damaged kitchen collected and had a new one dispatched out to arrive the next day, at this stage that is not going to be a feasible course of action now the kitchen is installed. How could we rectify issues with damage, caused by a third party, if we are not informed of the damage? Please drop us an email with the details and we will do our best to help. Matthew

Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“Had some problems with a recent bed purchase, headboard was damaged, slats missing and problems with delivery finding property. But all problems were resolved through Matthew in customer services, his communication was fast and precise and everything worked out with his help. Thank you Matthew.”

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Posted 2 years ago

Thank you for your order and feedback. We are pleased you found Matthew helpful and he was able to provide a resolution. Best wishes, Team Impact

Posted 2 years ago

“Good sturdy shelving. V well wrapped . Prompt delivery”

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Posted 2 years ago

“THe whole procedure buying online was very easy. The response i got to questions was very quick The only downside to my experience was it was booked for delivery on a specific day and it didn't turn up which is why i have given 4 stars”

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Posted 2 years ago

“Easy to order and good delivery time. Only negative is no items of flat pack are numbered or lettered so takes a while working the bits out. On a storage double bed with draws this was very time consuming.”

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Posted 2 years ago

Impact Furniture is rated 4.6 based on 916 reviews