Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.62

4.6 Rating 981 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The further looks great but the instructions to assemble it were poor. No labels on the parts and the screws and bolts were all together in a big bag. The display cabinet took six hours to assemble with two people It would be better if these were labeled and the screws were in separate bags labeled”

Impact Furniture 4 star review on 28th July 2026

Helpful Report

Posted 3 months ago

Thank you for your feedback, Janice. We are really pleased to hear that you like how the furniture looks once assembled. We are sorry to hear that the assembly process took longer than expected and appreciate your comments regarding the labelling of the parts and fittings. We will pass this feedback on to the manufacturer, as clearer labelling and separately organised fixings would certainly help make the assembly process easier. Thank you again for taking the time to leave your review and for sharing the finished result with us. Your living room looks great! Best wishes, Team Impact

Posted 2 months ago

“Updated Review. I had a miss delivery from the company which was very frustrating. Credit to Impact Furniture, they were very responsive and able to resolve the issue the next working day. Four stars at the moment until I receive the product.”

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Posted 3 months ago

Thank you for taking the time to update your review, we really appreciate it! We're very sorry again that your original delivery was delayed due to an unexpected vehicle breakdown experienced by our delivery partner. We completely understand how frustrating this was, As soon as we became aware of the issue, we contacted you, apologised, and arranged a new delivery date that was convenient for you. We're pleased we were able to resolve the matter promptly and hope you're delighted with your purchase once it arrives. Thank you again for your patience, understanding, and for recognising our customer service. It means a great deal to our small family run business! Kind regards, Team Impact

Posted 3 months ago

“The company advised my order 1066434075 would be delivered today (10th July) so I take time off work to be at home between 8am to 6pm and no one turned up. Credit to Impact Furniture, they apologised and handed my case the next working day with a new delivery date booked to accommodate. Appreciate the support!”

Helpful Report

Posted 3 months ago

Thank you for sharing your update, Kev. We’re glad to hear you felt supported and that a new delivery date was arranged promptly. If there’s anything else you need from us, please let us know! Kind regards, Team Impact Furniture

Posted 3 months ago

“So the Oak Ribbed furniture, having just built 2 bathroom storage sets (Each set comprising of one floating storage unit and a two drawer floating sink unit with a sunken sink) i think both are good quality and would highly recommend. The only reason i havent given 5 stars is that in the wording they put you need a special waste attachment for the sink which you can purchase separately. If i'm spending £1000 on furniture, why did you not simply include it in the overall bundle. (I didnt read the small print and had to quicky purchase seperately. My fault i know, but it would make sense to add it in as people need it.”

Impact Furniture 4 star review on 2nd June 2026

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. Your bathroom looks absolutely stunning, the oak ribbed finish of the furniture complements your chosen interior design beautifully. We are delighted to hear that you were pleased with the quality of the furniture and would recommend it to others. We also appreciate your feedback regarding the waste kit. We have taken your comments on board and will certainly consider creating bundled options that include the waste kit to make the purchasing process simpler and more convenient for our customers. Thank you again for your valuable feedback and for choosing Impact Furniture. Best wishes, Team Impact

Posted 4 months ago

“The units look great in our regenerated bathroom, we’re straight forward to build! All delivered in time”

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Posted 7 months ago

“Great good value”

Impact Furniture 4 star review on 30th March 2026

Helpful Report

Posted 7 months ago

Thank you for your review. We are really pleased to hear that you are happy with the value of our bathroom furniture. The Classic Oak freestanding bathroom vanity with sink is part of our Classic range, which also includes matching pieces should you wish to expand your set in the future. We truly appreciate your feedback, and thank you again for choosing Impact Furniture.

Posted 7 months ago

“Furniture was delivered promptly and good quality. Wasn't clear about one part of assembly so emailed them and received reply to help me within 10 minutes.”

Helpful Report

Posted 10 months ago

Dear Belinda, Thank you very much for your lovely review and for choosing our White Gloss and Oak Alameda Hallway Furniture Set. We are really pleased to hear that your order was delivered promptly and that you’re happy with the quality. We are glad we could quickly help clarify the assembly step for you, our team is always here ready to help. Thank you again for your custom and we hope you enjoy your new hallway furniture for many years to come. Kind regards, Impact Furniture Team

Posted 9 months ago

“Great quality bathroom funriture at a good price, and exactly as described. Delivery was quick and arrived within the expected timescale.”

Helpful Report

Posted 11 months ago

Thank you so much for your lovely review! We are delighted to hear that your bathroom furniture set — Classic bathroom vanity unit and mirror — arrived quickly and met your expectations in both quality and style. We really appreciate you choosing Impact Furniture and are so pleased that happy with your purchase. If you ever need anything else, we are always here to help!

Posted 11 months ago

“Quick delivery, well packaged , Excellent customer service.”

Helpful Report

Posted 1 year ago

“Delivery was quick, and well organised. Packaging was good. The time taken to build the furniture said 2 hours but I think that was the record! It took us nearer 12 hours, and we're not inexperienced. The instructions were faint and quite confusing. With time, we got through it. When we put the drawers in they were completely out of line, which was really frustrating and disappointing. They were wonky and the one that was straight was about 1cm too high so poked over the top of the unit. Not something that could be left/ ignored, or easily adjusted. This was not because of us doing anything wrong, the holes that were there were not correct. With a fair bit of stress and, thankfully the skill of my build-partner, we were able to drill new holes in the correct place for the runners and line it up properly. After doing that, though, I am pleased with the end result. It is a nice piece of furniture, I just wish it was more accurately made. It has left me slightly reluctant to buy from Impact Furniture again. I think if I do I will have to mentally prepare myself for the build process and be prepared to make changes.”

Impact Furniture 4 star review on 15th September 2024

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Posted 2 years ago

“Nothing to fault. Quick easy service and delivery.”

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Posted 2 years ago

“After a sticky start with delay due to damaged units, and sending one wrong unit, the kitchen purchased as a complete 9 piece set has been built and looks fab. Still have lots of things to do, will upload a picture when its is complete. Thank you to Matthew from customer services who responded promtly to our problems and checked after to see if every thing was ok. Will deffinatly recomend.”

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Posted 2 years ago

“Good Company!”

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Posted 2 years ago

“Pleased with my purchase. Only gripe is the instructions to build were not very good. Took a while to build but got there eventually.”

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Posted 2 years ago

“Nice tv stand - tricky to put together but got there. Although parts came on different delivery dates from the courier they were very well wrapped/protected - impact furniture provided good customer service and I would use again. Thanks”

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Posted 2 years ago

“Lovely item, looks exactly as portrayed in pictures. Unfortunately did have some minor scratches upon arrival and the instructions were a little complicated to put the bed together. But overall satisfied.”

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Posted 2 years ago

“Order arrived on schedule. All as expected, apart from a back panel for one of the wall units which was missing. We emailed to inform and received a very prompt response, that another would be sent (unfortunately it does mean a 4 week delay in arriving). We also asked if a small piece of bench top could be ordered and were offered tf free.”

Helpful Report

Posted 3 years ago

“Delivery was quick. Flat pack, good to build but time consuming, hard to distinguish top of cabinet from bottom, 1 mm difference. One drawer had minor dint, company agreed to replace. Love the look of this bathroom cabinet and can’t wait for it to be fitted by my plumber.”

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Posted 3 years ago

“Excellent products. Communication/shipping tracking a little lacking.”

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Posted 3 years ago

“happy with my purchase”

Helpful Report

Posted 3 years ago

Impact Furniture is rated 4.6 based on 981 reviews