V.poor customer service. I had ordered a full bedroom set. First time around some of the parts of the main wardrobe were damaged with cracks. As I had an assmebler he unpacked all the parts and assembled with the parts he had as he was already onsite so not to incur additional costs. When I reported the issue with Matthew and at the same time I reported the doors were not aligned or able to close. I found he was quiet rude in his response was not helpful on the door issue and he said quote"I am not surprised the doors are not hanging on properly if the top panel is smashed" and "I am sorry the assmebler is charging so much after quiet frankly bodging your wordrobe together". He had however ordered a replacement of the damaged parts and after escalating the issue with the directors I was compensated a partial refund. Second time around I had a new assmebler put together the replacement parts and try and resolve the issue with the hinges and door alignment. Attached is the final results. Again after reporting the issue the feedback I receive from Matthew is "we organised a generous refund for you as the wordrobe had arrived damaged and been assembled as such. I would suggest speaking to the installer if there had been issues with installation". The wardrobe is completely faulty; identified by two very experienced installers and there has been no attempt from customer services to discover what can be the issue and how they can help. The partial refund was provided as a result of the damaged parts and was not charity! I would never recommend impact furniture as a result of the poor customer service.