Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 934 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

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“Really happy with my purchase, Excellent customer service before and after purchase. Would highly recommend”

Helpful Report

Posted 1 week ago

“The set of bedroom draws I purchased, where an absolute nightmare to put together , the plan does not show in enough detail the set up procedure, to make matters worse they include sections of wood that are only for packing, which is absolutely confusing. Be prepared to spend hour upon hour building, given the amount you pay, overall I will not use again, just not worth time, effort and cost.”

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Posted 2 weeks ago

“There were no issues with my order, so I cannot comment on customer support. The only thing that I would like to mention is that more delivery options including faster delivery would be helpful.”

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Posted 2 months ago

“I had a problem with a bathroom cabinet drawer that didn’t fit properly. Mathew was more than helpful, he resolved the problems, sent a new drawer, which I assembled (I had to pinch a couple of screws from the problem drawer) and it fits perfectly. Thank you Mathew.”

Helpful Report

Posted 2 months ago

“Delivery was quick, and well organised. Packaging was good. The time taken to build the furniture said 2 hours but I think that was the record! It took us nearer 12 hours, and we're not inexperienced. The instructions were faint and quite confusing. With time, we got through it. When we put the drawers in they were completely out of line, which was really frustrating and disappointing. They were wonky and the one that was straight was about 1cm too high so poked over the top of the unit. Not something that could be left/ ignored, or easily adjusted. This was not because of us doing anything wrong, the holes that were there were not correct. With a fair bit of stress and, thankfully the skill of my build-partner, we were able to drill new holes in the correct place for the runners and line it up properly. After doing that, though, I am pleased with the end result. It is a nice piece of furniture, I just wish it was more accurately made. It has left me slightly reluctant to buy from Impact Furniture again. I think if I do I will have to mentally prepare myself for the build process and be prepared to make changes.”

Helpful Report

Posted 2 months ago

“Very prompt and efficient service, quality product, what else is there to say - highly recommend ☺”

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Posted 3 months ago

“Customer service is not as it should be. I had the wrong instructions for the table that I had. I had two broken pieces of the table, took almost a week to have these replaced. I requested new fixings incase the wrong ones had been included, I was told to try again to put the table together with the fixings I had, why not just send new ones and prevent a drama!! It was back and forward and in the end I purchased the fixings I needed - overall too much them telling me to do this and that and not enough of them doing what they needed to make the process simpler. When putting the table together eventually the top surface of the table is chipped slightly, but I could not face contacting customer service, as I knew it would be a massive issue, and I do not have time for all of that”

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Posted 3 months ago

“Nothing to fault. Quick easy service and delivery.”

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Posted 4 months ago

“The furniture looks amazing, and feels solid. I found the screws had poor heads and distorted easily, so make sure you get it right, as they were difficult to undo”

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Posted 4 months ago

“Really happy with the quality and service.”

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Posted 4 months ago

“Recently bought a bedroom furniture set - communication and service was excellent throughout including choosing our delivery date. Furniture was exceptionally well packaged on arrival and, having opened and checked it all, nothing was missing or damaged. Would certainly recommend and use again. Thank you.”

Helpful Report

Posted 4 months ago

“Excellent kitchen units I ordered direct from impact furniture after looking on their website they had loads of designs and choices so I went for the high gloss in dove grey star designe .Delivery was quick all flat packed so you need to assemble yourself but it's easy the unit's are really well made and go together well quality is excellent and price. All fittings are supplied with detailed instructions Customer service is excellent .”

Helpful Report

Posted 4 months ago

“Had a few issues with my items, but Matthew from customer support dealt with them in a speedy and polite manner. Very pleased with my furniture”

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Posted 5 months ago

“After a sticky start with delay due to damaged units, and sending one wrong unit, the kitchen purchased as a complete 9 piece set has been built and looks fab. Still have lots of things to do, will upload a picture when its is complete. Thank you to Matthew from customer services who responded promtly to our problems and checked after to see if every thing was ok. Will deffinatly recomend.”

Helpful Report

Posted 5 months ago

“Would definitely order from impact furniture again exactly how you want a company to act”

Impact Furniture 5 star review on 15th June 2024

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Posted 5 months ago

“Well pleased with our units. They arrived in good, time, good quality and look great on the wall. Recommended.”

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Posted 6 months ago

“Good Company!”

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Posted 6 months ago

“I purchased a wall cupboard which arrived safely and was very well packaged. During assembly I damaged a panel and got in touch with Impact. They immediately dispatched a replacement part which arrived quickly and again was very well packaged with loads of padding. The cupboard itself is great value and looks a great. I won’t hesitate to use them again.”

Helpful Report

Posted 7 months ago

“I bought a set of bathroom furniture consisting of a vanity unit with sink top and three matching storage cupboards. The units are stylish, the price was attractive, the quality is good, assembly and installation was straight forward and the delivery was fast and efficient. I am very pleased with the purchase.”

Impact Furniture 5 star review on 1st April 2024

Helpful Report

Posted 8 months ago

“Had to chase order as zero feedback after order placed Not sure why it took so long as completely flat packed... Eventually arrived, for the tiniest cupboard, the assembly was totally over complicated.”

Helpful Report

Posted 9 months ago

Good Afternoon, Sorry to hear you were unhappy - to confirm we supply a delivery window at time of purchase, order confirmation and then confirm dispatch with couriers supplying tracking thereafter. I will of course pass your comments with regards to assembly onto the product manufacturer, Have a lovely week! Matthew

Posted 9 months ago

Impact Furniture is rated 4.6 based on 934 reviews