Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 953 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 18th May 2025

Sam Evans

Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not come with soft close hinges which should definitely be included for the price. We had to order these from elsewhere. Only the drawer front and the door are waterproof so had to purchase a silicone mat for the top of the unit. Otherwise it was easy to build and looks good Insitu.”

Helpful Report

Posted 2 weeks ago

“We visited lots of shops looking for bathroom furniture, but everything we found was either the same, low quality, or ridiculously expensive. I came across the Aruba collection online at Impact Furniture and really liked the look of it in the pictures. Normally, I’m not a fan of buying furniture online as you can’t be sure if the quality matches the photos, but I wanted something a little different and decided to take the risk. I was also a bit worried about delivery as we needed it by a certain time, so I called the office before ordering. The lady I spoke to was lovely, while she couldn’t guarantee delivery, she said she’d look out for my order. To our delight, the furniture arrived quickly and earlier than expected. My partner assembled it and was genuinely impressed with the quality, especially for flat pack furniture. Most importantly, I absolutely love the design, it’s stylish, unique, and a refreshing change from the standard bathroom furniture we’d seen elsewhere. It’s going to look perfect once our bathroom is complete. We still have our main bathroom to do as part of the renovation, and we’ll definitely be coming back to order more from Impact Furniture.”

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Posted 2 weeks ago

“The bed I bought is very solid and sturdy. I thought I bought the complete bed but it arrived without drawers. Which was not clear when purchased. I then had to phone to get the drawers and pay another delivery charge. Customers service didn't care.”

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Posted 3 weeks ago

“The pedestal dining table was well packaged and arrived in good time. We are very pleased with it- stylish, good quality and value for money. The extending mechanism works well. Took a little while to assemble, but well worth it”

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Posted 1 month ago

“Looks great and is providing the wall storage I need. The cupboard is solid and the person putting it together said that everything needed was included and it was fairly straightforward to put together.”

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Posted 1 month ago

“Lovely design. Swift delivery. LEDs are very bright. 9/ 10”

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Posted 2 months ago

“Looking for a smaller slim mirrored cabinet to replace an old one, following an en-suite refurbishment this one was perfect ordering and delivery was straightforward. Customer service and warranty also excellent as door replaced due to transit damage despite excellent packaging. Fortunately the warehouse was close by so arranged a swap. Assembly was easy and the finished product feels robust. I recommend Impact Furniture and this cabinet for a smaller space.”

Impact Furniture 5 star review on 17th June 2025

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Posted 3 months ago

“We are really pleased with the furniture bought from Impact Furniture (bed frame, bedside cabinet and chest of drawers). The customer service is excellent and when we had to ask for a couple of parts that were not correct, it was dealt with promptly. The delivery company were not so great unfortunately and delivery is quite expenseive but that does not take away from Impact Furniture so I would definitely order from them again.”

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Posted 4 months ago

“Our bed is my favourite piece of furniture in our house. I was mortified when the lights stopped working but after contacting Matthew within a few hours he had identified the part and arranged a free replacement (despite me having very limited information to give him). After sales care is so important and these guys have it in abundance. Highly recommended.”

Impact Furniture 5 star review on 15th May 2025

Helpful Report

Posted 4 months ago

“I ordered a free standing bathroom unit. I received 2 boxes, but discovered once I built half of it wasn’t what I ordered. It came in two boxes and one box didn’t even have instructions or any screws or anything to fit it together so it was a big waste of money. I was very disappointed. I can’t even use it”

Helpful Report

Posted 4 months ago

Dear Customer, We are very sorry to hear this. We did send out the correct box once you had informed us that this was delivered incorrectly, and we definiately would have been more than happy to send over any missing parts and the instructions. Please do send us an email with what is required, and we will of course resolve this for you. Kind regards, Team Impact

Posted 4 months ago

“Quick delivery, well packaged , Excellent customer service.”

Helpful Report

Posted 5 months ago

“Really pleased with the quality of the unit. Delivery was fast. There was a small issue with the courier only delivering part of the order which was in 2 boxes. I raised this with impact and it was sorted then same day..very impressed with their customer service.”

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Posted 5 months ago

“The order has been processed promptly and the order arrived quicker than expected. The installation was easy and the quality seems very good.”

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Posted 5 months ago

“Great product, bought this vanity is it in my master home and now bought again for my new house.”

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Posted 5 months ago

“I recently purchased furniture from Impact Furniture Limited, and I am very impressed with the entire experience. From the moment I browsed their collection to the final delivery, everything was seamless and stress-free. Their customer service team was incredibly responsive, addressing all of my questions with professionalism and care, arranging delivery at a date convenient to me. If you're looking for top-notch furniture that combines elegance, durability, and functionality, I highly recommend Impact Furniture Limited. They truly made a lasting impression, and I’m thrilled with my purchase!"”

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Posted 7 months ago

“Excellent product and service , unable to fault Thankyou”

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Posted 7 months ago

“Ordered my kitchen, quick delivery, good value for money, nice finish”

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Posted 8 months ago

“We shopped around for a replacement bedframe and found this to be good value for money, great product. Ottaman is very useful, touch sensitive dimable bedside lights and USB charging slots.”

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Posted 8 months ago

“Really pleased with the office desk and pedastal we ordered from Impact Furniture. Quick delivery, its gret quality and looks great in my office,”

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Posted 8 months ago

“Really happy with my purchase, Excellent customer service before and after purchase. Would highly recommend”

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Posted 10 months ago

Impact Furniture is rated 4.6 based on 953 reviews