Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 944 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

Write Your review

Tell us how Impact Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am yet to receive product but would be good in future to give progress of delivery”

Helpful Report

Posted 3 years ago

The delivery window stated on the product at the time of purchase was 8th - 22nd February, we are dispatching out today (7th February) on a 24 hour delivery to arrive with you tomorrow (8th February) - the very first day of the stated delivery window. Expect an email from the courier with tracking information this afternoon, Matthew

Posted 3 years ago

“Order delayed and not yet received”

Helpful Report

Posted 3 years ago

We have been in touch every step of the way to keep you updated on the unfortunate delays at the border for all freight incoming from Europe. The goods were dispatched on a 24 hour delivery Friday, please do let us know in the unlikely event that there is any issue when goods arrive, Matthew

Posted 3 years ago

“Prompt delivery and at the time stated.”

Helpful Report

Posted 3 years ago

“Really pleased with the quality of the cabinet and sink, but there is a but! My husband is a wiz at putting flat pack together and doesn’t normally bother with the instructions, he said it’s the worse he has ever seen, if your not very good at flat pack, you will really struggle at putting it together, you need to go back and re write the instructions and number all the pieces so it makes sense.”

Helpful Report

Posted 3 years ago

“Updated review: since leaving my review last month the issue has been resolved and I'm very pleased with my kitchen units. Prompt action. Kitchen well worth the money at an affordable price”

Helpful Report

Posted 3 years ago

I am sorry to hear that the third-party courier company damaged your kitchen during transit. We strongly encourage contact with the seller as the first action. Had you got in touch with us at that point we could have got the damaged kitchen collected and had a new one dispatched out to arrive the next day, at this stage that is not going to be a feasible course of action now the kitchen is installed. How could we rectify issues with damage, caused by a third party, if we are not informed of the damage? Please drop us an email with the details and we will do our best to help. Matthew

Posted 3 years ago

“Lovely furniture and great service”

Helpful Report

Posted 3 years ago

“If I ever receive my shelves, I’ll be sure to leave a review.”

Helpful Report

Posted 3 years ago

Delivery window given at time of purchase was for January 18th - 26th, so it is perhaps unsurprising that goods have not arrived by 17th January. Delivery is looking to be on January 19th with DHL, tracking information will be communicated via email. Please do let us know if there is any problem when goods arrive, Matthew

Posted 3 years ago

“So happy with my kitchen, I just wish you had extra parts available like plinths, cornice & pelmet, full worktop options, etc. you could be able to expand ideas and creativity with your kitchens. Overall happy with the delivery - times, packaging and most of all pleasant, friendly customer services. I Would recommend you. Thank you.”

Helpful Report

Posted 3 years ago

“Amazing quality furniture for the cost - some of the information re building the furniture can be ambiguous - need to make sure you have correct items correct way.”

Helpful Report

Posted 3 years ago

“Excellent customer service.”

Helpful Report

Posted 3 years ago

“It's Ok, not as glossy as expected. Could do with support in the middle, near the door, this would strengthen the upper shelf to take the weight.”

Helpful Report

Posted 3 years ago

“Good communication about despatch and delivery.”

Helpful Report

Posted 3 years ago

“Impact Furniture has a very good customer service, friendly and quick response. Very fast delivery service. All furniture looks outstanding, good quality and easy to assemble. Very helpful website if you struggle with something. I will recommend Impact Furniture to anyone.”

Helpful Report

Posted 3 years ago

“pieknie wykonany mebel, ladne wykonczenia, materac dosc twardy , latwy do zlozenia przy pomocy instrukcji obslugi ,szybki transport , mila obsluga polecam z calego serca”

Helpful Report

Posted 3 years ago

“Excellent service. Item dispatched immediatly.”

Helpful Report

Posted 3 years ago

“I recently Purchased a high gloss sideboard & on assembling it i accidently broke the side of the drawer, impact furniture sent me a replacement free of charge which was very good of them to do so, its completely finished & I am really pleased with it..excellent communication, delivery on time, expertly wrapped & polite delivery helpful driver..”

Helpful Report

Posted 3 years ago

“Furniture lovely. Excellent customer service. So impressed. Will definately buy from this company again.”

Helpful Report

Posted 3 years ago

“Great furniture, excellent packaging. 5 star”

Helpful Report

Posted 3 years ago

“Wrong colour item sent but, as a result, I did receive a 25% refund. The item itself is not the best quality in terms of finish.”

Helpful Report

Posted 3 years ago

“I bought Modern White Gloss Tall Large Glass Display Cabinet from Impact Furniture and I am very happy. The cabinet looks nice, good quality. Very quick delivery and good customer service 👍”

Helpful Report

Posted 3 years ago

Impact Furniture is rated 4.6 based on 944 reviews