My experience with them has been a bit unpleasant. Firstly the delivery was delayed and I was offered to cancel the order. The week later, only after I asked, I was informed that not only the heavy goods were not going to be delivered to my flat, they were also going to be left on the street, with a pellet to dispose of. Nowhere in the website the pellet is mentioned, and most people who live in apartments are not able to easily dispose of them. I was refused any shipping alternative, and was advised of this only last minute, after I had waited for a very long time to receive my order. I felt tricked, and almost forced to take the deal or having to wait again for months before getting my bed frame from someone else. I wish that I would have been given the opportunity, at the time, to have made an informed choice.