Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 944 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very pleased with my unit it’s beautiful”

Helpful Report

Posted 6 years ago

“the furnature is first class but to have it delivered on a pallet on the drive and be told by the driver he only has to drop it at the door and not lift it in to the house is not exceptable my wife struggled to litf the table and chairs in future my decision to but from this company will be the delivey service”

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Posted 6 years ago

“Decent quality and looks nice. Instructions to assemble are not great. Only issue I had was after the unit was constructed, the draw didnt close flush on the top left corner, which is not good if you have OCD. I took it apart and assembled it again and had the same issue, which confirmed the issue was with the unit itself, probably down to the panel having a slight warp in it. I couldn’t be bothered go through all the hassle of returning it and getting a new one. Just gona have to put up with it.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Really pleased with the sideboard I purchased very good quality comes flat-packed but not hard to erect and all the fitting are good quality would definately recommend”

Impact Furniture 5 star review on 24th February 2019

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Posted 6 years ago

Thank you for posting a photo of Lily unit.

Posted 6 years ago

“Terrible company. Unfair and unjust returns policy, beware. Will not refund money there is a manufacturing fault with the furniture. Again beware DO NOT buy from this company”

Helpful Report

Posted 6 years ago

Thank you for your review, we have investigated, and it appears the request to return was 6 months after purchase date and after product assembly had taken place. We understand you had trouble with assembly which after reviewing images provided, we believe was due to incorrect sequence of assembly however despite this we have offered an option of free parts and free technical advice. We offer standard 30 days returns policy and urge our customers to contact us if they have any issues as we are always willing to help. Kind regards, Impact Furniture

Posted 6 years ago

“They very quick the furniture was amazing and it was already built”

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Posted 6 years ago

“delivery was excellent and the product much better than i expected would use again”

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Posted 6 years ago

“Furniture ordered on Monday, delivered by Wednesday. Excellent service.”

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Posted 6 years ago

Thank you for your review, I am pleased we have managed 48 hr turnaround from the point of order to delivery of goods. We aim to provide best possible service. Best wishes, Impact Furniture

Posted 6 years ago

“What an amazing service, prompt delivery and very pleased with the furniture! Highly recommended!”

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Posted 6 years ago

“Great sideboard. Great value. Looks amazing!”

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Posted 6 years ago

“Fever 1 living room set.excellent product and very good service.Delivered 3 days from order”

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Posted 6 years ago

“Shocking experience wrong holes and bad feedback basically blamed us for wrecking unit. Two hinges missing hundreds of parts just dumped in a bag to try and make sense of. Door won’t close or match up due to holes being in wrong place .... impact furniture blamed us for breaking the hinges with force. Disgused and angry paid £220 FOR THIS TAT THAT WE COULD OF BOUGHT A BETTER ONE AT B&M”

Helpful Report

Posted 6 years ago

Thank you for your review, we have investigated and after reviewing images provided, we believe issues were due to incorrect assembly however despite this we have offered an option of free parts and free technical advice. Unfortunately, customer has not responded to our emails and stopped communicating. We urge our customers to contact us if they have any issues as we are always willing to help. Kind regards, Impact Furniture

Posted 6 years ago

“Excellent service. Delivered quickly. Very happy with the product. Will definitely use again”

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Posted 6 years ago

“Well done you said it's you can be delivered at 1 o,cOrkney and it's Thanks you are number one”

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Posted 6 years ago

“Well packed and a great unit”

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Posted 6 years ago

“Excellent seller, high quality of service and products. Highly recommended.”

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Posted 6 years ago

“very nice Furniture kitche look good”

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Posted 6 years ago

“Very impressed by prompt delivery and pleased with units.”

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Posted 6 years ago

“I'm happy. Only the lack of item marking is the only problem”

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Posted 6 years ago

Impact Furniture is rated 4.6 based on 944 reviews