HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now over 2 weeks late delivery with no response to numerous emails. Please give me a eta of the item or refund me”

Helpful Report

Posted 1 year ago

“Pathetic, waiting on a product for months. No reply to my communication requesting a delivery date or update multiple times. They still hold the money for the product. Im chasing (4 emails now) to get a response.”

Helpful Report

Posted 1 year ago

“Would not recommend. Made to order items ordered last year, never arrived and customer service emails were never answered. I do not think I will ever get the items I have ordered nor a refund, or a response to my numerous emails. Avoid.”

Helpful Report

Posted 1 year ago

Hi Froso, Four of the six items you ordered were delivered within 3 days of order. Our apologies for the delay with the remaining two, delivery is due next week. Many thanks

Posted 1 year ago

“I have sent numerous emails with no reply”

Helpful Report

Posted 1 year ago

“Worst retail experience I've had in a long time. I placed my order on 15 Dec 2023 (and paid for next day delivery). It arrived 20 days later, on the 4 January 2024. Appreciate Xmas is a busy time for retailers and couriers but there was absolutely no communcation about this. HUH ignored multiple emails I sent asking for update. I am returning the item - because it is too small - and they have again ignored my email about this. Looking at their website, the onus is all on the customer with returns, your cost, etc - you even have to include a print out of your order confirmation or a handwritten note with your order number (not provided in my order). Bear in mind the item ordered was £385. I will be returning my order to the associated store in Dalston, London. I hope to speak to an actual human, that will reply (hopefully). Absymal. Won't be shopping with HUH again and would advise others to avoid.”

Helpful Report

Posted 1 year ago

“I placed an order for 3 bar stools in November and despite numerous emails to the customer services team chasing for a delivery date I have not had a reply and I am concerned that this is a scam. Others reporting similar experiences.”

Helpful Report

Posted 1 year ago

“Placed an order in Octobers 2023 and still have not received it in January 2024. Customer service not helpful at all, they either give me delayed delivery dates or do not answer me at all. It's also impossible to speak to anyone over the phone. Not certain when I'm ever going to get my order. Would not recommend ordering anything online.”

Helpful Report

Posted 1 year ago

“Ordered a cushion and 2 crates in June and the cushion arrived the week before Christmas. Customer service was extremely poor with false promises and no offer to refund or cancel order when we requested. Would not recommend this site!”

Helpful Report

Posted 1 year ago

“I would give 0 stars if I could. Awful customer service. I ordered a large gift for my partner and paid for next day delivery however the item did not show up. I contacted customer services who said they would cancel the order as there was a delay with the warehouse but they never did this and the item showed up a week later at which point it was too late and not needed. I have since sent their customer service team 3 emails to which I have had absolutely no response. I am now stuck with a large box in my house that I need to somehow return to them and apparently will have to pay for the returns myself, which will be expensive, even though the error is on their side. On top of that I will then not be refunded for the next day delivery that I paid for. Crazy. I would advise to not shop with this unprofessional company. Avoid them and find the item you want elsewhere, there are so many better online stores around.”

Helpful Report

Posted 1 year ago

“Ordered 26th February, Delivered 12th December. So if you can wait almost a year for your order then I would reccomend.”

Helpful Report

Posted 1 year ago

“Hay toaster took months to come , when it arrived it was broken. Customer service takes weeks to reply to emails and when they finally did respond to say they would send a replacement it never arrived. I can’t get any response from them at all now. It’s been 7 months since I ordered the toaster and still no resolution”

Helpful Report

Posted 1 year ago

“Didn't deliver almost £100 of goods and is now ignoring my request for my money back.”

Helpful Report

Posted 1 year ago

“I purchased a Hay Sowden toaster which was faulty. I contacted HUH store on 15th November and have followed up on 2 separate occasions and still no resolution. There is no telephone number for customer service so you have to hope that they respond to your logged contact via their website. Pretty disappointing to pay up-front £99.00 for a faulty toaster and then be waiting over 2 weeks for HUH to confirm next steps.”

Helpful Report

Posted 1 year ago

“This store has in the past been stellar, although that was for clothes. However, I placed two orders for home accessories in June 2023 for over £1000, I'm yet to receive just over £600 of my goods ordered by late November 2023. Despite one reply to numerous emails/messages, that I would receive shipment sometime in September or early October, no shipment or follow-up emails/messages were received. Another issue is my use of Klarna, which while the payments were with a Credit Card has caused complications in claiming Section 75”

Helpful Report

Posted 2 years ago

“I ordered a Ferm living Verso vase in MARCH, I have still not received it. I have chased numerous times. IF I get a reply I am told there will be another delivery in two weeks. This is now unacceptable I feel. I am terribly disappointed.”

Helpful Report

Posted 2 years ago

“I ordered a Ferm rug on 23 August 2023 and I am still waiting for delivery or a refund from HUH store. There is no phone number to contact for customer services and they just ignore emails!”

Helpful Report

Posted 2 years ago

“I ordered two items back in April with expected delivery times of 4-6 weeks. Having heard nothing for 2 months I contacted the Huh Store and no reply. Only after 3 more attempts did I get an email saying one item was due to be delivered - no actual response to any of my chasers. I have been chasing the other item since and I have had 2 replies saying it would be due within short periods of time but it is now mid-November and 3 subsequent chasers have gone without a response, including a request for my money to be refunded. They are a disgrace and I effectively have lost my money. I recommend nobody attempts to buy anything from them”

Helpful Report

Posted 2 years ago

“I do NOT recommend Huh at all. Their customer service is absolutely appalling. No one has bothered to properly chase up a Kettle I purchased. I am still waiting for it after several requests to the company for help. I have never received such blatant unhelpfulness from a company before, I will not purchase from them again.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your feedback. I'm sorry to hear there has been an issue with your Royal Mail delivery. I'm happy to see your order was promptly dispatched on Friday 3rd November using a Tracked 24 service within 4 hours of the order being placed and delivery was attempted the following day. I understand there have since been issues with the Royal Mail delivery attempts, however we have responded to all of your enquiries promptly (within less than an hour) and politely, and have been happy to assist in any way we can. We will continue to assist via email. Many thanks, HUH. Store

Posted 2 years ago

“I have two outstanding issues with HUH., for which I haven't received any updates since the beginning of October. ISSUE 1 | RETURN/REFUND OF FAULTY ITEM Order #84630 17/07/23 - I contacted the support team about a faulty item 02/08/23 - The support team asked whether I'd prefer a replacement or refund — to which I replied I'd prefer a refund 07/09/23 - After not hearing back from them, I reached out again and they said they'd proceed with the refund 04/10/23 - I received the return label to send back the faulty item and posted it on the same day 07/11/23 - I still haven't received my refund, even after reaching out to the support many times ISSUE 2 | ITEM NOT DELIVERED Order #109508 03/08/23 - I placed an order at HUH. 15/08/23 - I received an email stating "We are currently awaiting an update from the supplier and expect your pre-order item(s) to be in transit shortly" 13/09/23 - I contacted the support team 28/09/23 - The support team replied "we would expect to be delivering within the next 2 weeks" 07/11/23 - I still haven't received my item, even after reaching out to the support many times”

Helpful Report

Posted 2 years ago

“Delivery time takes too long!”

Helpful Report

Posted 2 years ago

HUH. Store is rated 3.9 based on 4,240 reviews