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HUH. Store Reviews

4.5 Rating 3,322 Reviews

88 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.5

Based on 3,322 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 8th May 2024

HUH. Store 1 star review on 23rd April 2024

Rachanon Charoonsak

HUH. Store 5 star review on 11th February 2024

HUH. Store 5 star review on 26th January 2024

HUH. Store 5 star review on 25th January 2024

HUH. Store 5 star review on 13th January 2024

HUH. Store 5 star review on 4th December 2023

18

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really concerned now that my order hasn’t arrived 3 months later and I’m being given the same excuses every time that frankly now appear in believable. I’m now going to attempt a refund as worried there’s more to this than meets the eye - judging by other reviews of missing items”

Posted 1 month ago

“Absolutlely awful customer service. My order was delivered to my boyfriends building three months ago but I did not recieve the delivery due to Royal Mail error. When I contacted HUH. Store about this, they were initially helpful, but it has now been two months since I got in touch and I still don't have some of my items. The new order was sent in two halves, but was wrongly sent to my boyfriends building again, despite me requesting that it was sent to my address to minimise the chance of it going missing again. The other half of the order that was sent first is missing again. I have had to constantly chase the operator, Jack, over the last two months and he has now stopped responding to my emails. I would not recommend making a purchase from HUH. Store and I won't be doing so again.”

Posted 2 months ago

“Avoid like the plague I paid £814 for furniture on 11th November 2023 which was supposed to arrive within 3 to 6 weeks. The goods never arrived and neither has the refund which I have been requesting for weeks. This is a really disreputable company that simply closes off all communication when multiple requests are made for a refund Truly shocking experience online Shame on you”

Posted 2 months ago

“Ordered a Ferm Living lampshade in March 2023 - it is now August and I've yet to receive the item (5 months later!) I've emailed every few weeks for months now - and have either been ignored or get the occasional false promise of when the item would arrive (the dates given were now 2 months ago...) Disappointed by how unresponsive this company is. Very happy taking my money - and expected so much more. Please get in touch about a refund.”

Posted 9 months ago

“I've ordered from HUH multiple times and they've never let me down. Always quick dispatch and delivery, and the best prices I can find online. I wouldn't hesitate to recommend them.”

Posted 2 years ago

“Always good to deal with. Great service and price”

Posted 2 years ago

“Bought a coffee table in October 2023 that said it would be delivered in 6 weeks. Didn't come at all and zero contact. I must have sent 20 emails that mostly got ignored, didn't get resolved until March ‘24 when I asked for a refund. Which also took a month to get any feedback. Awful customer service, just ignore you and then gaslight you when you do get a response.”

Posted 2 weeks ago

“I have been waiting for my order since November 2023, it was not clear when I purchased it that the item was out of stock and there was a wait on it. I was initially very understanding as I want to support an indie business but I have now asked for a refund but the last few emails I have sent have been ignored. Upon investigation this is happening to lots of other customers too and reviews are being deleted. Do not buy from this store they are not to be trusted.”

Posted 1 month ago

“I ordered a jacket 3 weeks ago and it’s still not arrived. I’ve emailed twice wanting to cancel my order and get a refund but you haven’t replied”

Posted 1 month ago

“Absolutely horrendous customer service, I waited over a month on my order. I sent numerous emails, was shocking how long it took to get back to me. Will never order off this site again. When they eventually came the quality was poor”

Posted 1 month ago

“Ordered 2 items, one of which they then contacted to me to say was out of stock so shouldn't have been available to buy. I then requested a refund for this product and a month later still have had an further communication! They've taken my money for a product I didn't receive and then are ignoring all follow up emails, not impressed! This is the first review I have ever left!”

Posted 1 month ago

“Awful customer service and the website straight up lies. Ordered a jacket over a week ago with next day delivery, no update until I chased and was told they didnt have it in stock (even though website stated they did). Continued to chase only to see the jacket I ordered went back onto the website stating it was in stock and when I chased this they claimed it still hasnt been delivered to their warehouse. Continually ignored by customer service and given the same response each time with no update on delivery times and why they are advertising items as 'in stock' when they clearly arent. No acknowledgment that I paid for next day delivery and no refund for that in sight. And STILL no jacket or any idea when it might arrive. I never normally leave reviews but I have been so disappointed in the service of this place I felt I had to leave one!”

Posted 1 month ago

“Awful customer service! Faulty product recieved and promised a replacement or refund, and then no response from the store owner since!!! I have requested a refund but no response for over a month. There is no contact number for this store and they do not allow comments on Instagram or message requests. AWFUL! Do not shop here!!”

Posted 2 months ago

“I Ordered a T-shirt that was in stock in the website on the 4th of January and still yet to receive T-shirt. Minimal response from the store to my messages. I want a refund or let pick something else”

Posted 2 months ago

“Sent the wrong item, twice, and won’t respond to my requests for a refund. Very poor and still unresolved.”

Posted 2 months ago

“Terrible experience - do not use. Ordered a product which the website said was in stock. After 3 weeks of delays, I agreed with customer service to cancel the order. This was then ignored and the item was sent anyway. When I complained I was told I'd be given a free returns label. Now a week later I still have not received the label and customer service are ignoring my messages. I am left to believe this is being done deliberately to prevent my refund being processed.”

Posted 2 months ago

“No goods no refund numerous messages, many reviews like mine. Scammers please please avoid. Awful customer service, so bad no customer phone number. Avoid.”

Posted 2 months ago

“The worst company I’ve ever dealt with. I ordered an item that is now 6 weeks late. Initially they were responding to my emails, but as soon as I started to request a refund they just stopped replying. They’ve now not responded to my previous three emails and I am having to take legal action against them.”

Posted 2 months ago

“HARD AVOID. Returned a broken lamp (order #114708) at my own expense and have been ignored when trying to reclaim the refund for over a month now. I have proof that it was delivered and signed for, but have been told they don't have it. Scammers skimming off the top is the only conclusion I can reach.”

Posted 2 months ago

“I ordered a product from this store, didn’t receive it in the specified time. When I contacted the store, they stated they didn’t have it in stock. I requested a refund, to which they agreed and then sent the item anyway (weeks later). The item was so small, it would never have fitted. I then had to return it at my own cost (over £8) and I am still awaiting the refund. I honestly just regret ordering from this company. I’m not convinced they’re a legit company, they rarely respond to emails. Please avoid ordering from them.”

Posted 2 months ago

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HUH. Store is rated 4.5 based on 3,322 reviews