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HUH. Store Reviews

4.5 Rating 3,297 Reviews

88 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.5

Based on 3,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 1 star review on 23rd April 2024

Rachanon Charoonsak

HUH. Store 5 star review on 11th February 2024

HUH. Store 5 star review on 26th January 2024

HUH. Store 5 star review on 25th January 2024

HUH. Store 5 star review on 13th January 2024

HUH. Store 5 star review on 4th December 2023

HUH. Store 5 star review on 20th September 2023

Christine McInally

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order online. Didn’t get an email order confirmation and when I tried to send an email to the email address listed on Paypal payment, I received a “delivery failed” notice. Made me think I got scammed. But after creating a request via their website someone replied in a few days, saying I would get an email once item was dispatched. Took ages. I ordered at least two weeks in advance for a birthday present and it was still late.”

Posted 1 week ago

“The items are of good quality and delivered promptly. However, I had to wait two months for an exchange for a damaged item. After hearing nothing from repeated requests to send a replacement, I finally wrote to the manager at the returns address as live chat was never available and there is no number to ring.”

Posted 2 months ago

“Customer service lacking. Slow responses, sometimes none. Must not be able to cope with demand, otherwise there wouldn’t be a constant backlog. Can be summed up with style over substance. Would prefer to support independent, but think this only goes where”

Posted 3 months ago

“Never respond to the customer service email.”

Posted 3 months ago

“Items were still undelivered after 3 months, so I requested a refund. I am still waiting for that refund one month later. Emails and messages ignored, Insta comments deleted. No replies or communication, £259 down.”

Posted 5 months ago

“I ordered it and paid extra money for next day delivery, however, it was delivered after 4 days. It is so sad that they said they would only refund the extra money for me, they didn't lose anything. and the refund has not gotten it yet.”

Posted 6 months ago

“Terrible customer service. Bought a table in May this year with a 3-6 week lead time. Ended up taking 4 months to arrive and struggled with getting updates from Huh Store. They don't have a customer helpline number so communication only possible via email. Kept being told order should be with me shortly but didn't arrive. I eventually submitted a complaint via email a couple of weeks ago. Never heard anything back but then table arrived at my address out of the blue and with no prior notification of imminent delivery. I will avoid buying anything from this company in future.”

Posted 6 months ago

“Missed some items off the order, then haven’t responded to queries about where they are over a week later. The only comms is this request for a review…”

Posted 6 months ago

“Hm, I debated whether to give HUH 2 or 3 stars. I've had good experiences with you before, but this time I can't say the same. I ordered an item that was apparently out of stock, but no one communicated this to me so I waited 2 months for someone to let me know... then I had to follow up and at that point the person said I could choose another item and after I did that it still took 2 weeks to get the item that was apparently in stock. So this time it wasn't a great experience... but I do love your items.”

Posted 7 months ago

“I placed an order over 12 weeks ago for some Hay lampshades. At the time, delivery was expected in 3-6 weeks. After the 6 weeks past I got in touch and exchanged emails back and forth where each time I was promised it would be 'dispatched within a fortnight' or 'you'll have it by the end of the week'. Since then I have been in touch to try to cancel the order as it still hasn't been dispatched but these emails are going unanswered. I am disappointed to see that others have faced similar issues and that this is not a standalone incident. Since making this review, Huh has cancelled and refunded the order.”

Posted 11 months ago

“Ten weeks after ordering a rug (with an estimated delivery between 3-6 weeks) and my emails (plural) requesting for the order to be cancelled and a refund to be processed were going unanswered. Previous emails (plural) sent following various missed delivery milestones (“it’s on the next shipment” … “we’re now expecting it next week” etc.) were answered promptly. Within hours of submitting a disappointing review here, I did receive an email to confirm that my order was cancelled and that a refund was being processed.”

Posted 11 months ago

“The order was missed , I contacted 1 week after and then it was placed . Then 1 of 2 items arrived . Then they said other item OOS . Then I said I’d have a refund , then the item arrived , then they asked if I wanted to send it back . I had lost the will then so kept it .”

Posted 1 year ago

“My order was placed in Nov at the first place, part of it was delivered and I still haven’t receive the rest until now☹️”

Posted 1 year ago

“Not impressed - I had to reach out to customer service to be told that an item wasn’t in stock, and the order took 3 weeks to be dispatched. Won’t be arriving for Christmas despite being a Black Friday purchase!”

Posted 1 year ago

“Hi, I would give you a review if I had received the bag, as I am still awaiting delivery after over a week.”

Posted 1 year ago

“Ordered an item with a 2-4 week delivery , now in week 7. Very difficult to get hold of them - 5 days to respond to email and no one answers the number they have on website . Late delivery may not be their fault but poor communication and customer service is .”

Posted 1 year ago

“My item arrived damaged so I contacted the store and they were quick to organise a collection then I heard nothing, numerous phone calls later and 4 weeks to the day they received my item back my refund has arrived in my bank account, not great service I’m afraid Very disappointed”

Posted 2 years ago

Hi Michelle, Thank you for your feedback and my apologies again that your order arrived damaged. I'm happy to hear collection was promptly organised for you. Returns are unpacked and processed within 10 business days of receipt. I can see the refund was issued for you on 11th April to your original payment method and an email was sent to you to confirm the refund had been issued. It can take between 3-7 business days for the funds to show on your statement. Please take into account the Bank Holiday Friday and Bank Holiday Monday. If you need anything else please let us know and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Lots of run around and lack of clarity around my order. Ordered item in November; arrived in April.”

Posted 2 years ago

“The inside of the bag smelled like rotten fish… I guess it is due cheap fish oil they use for leather. In process of by deep cleaning my new bag , very annoyed…”

Posted 2 years ago

Hi Tomas, Thanks for your feedback and I'm sorry to hear you're not happy with the RAINS backpack you ordered. The item is made 100% polyester with polyurethane coating. In some cases faux-leather can have a slightly unpleasant smell shortly after production due to the processes involved, but this should soon dissipate. If you need any further assistance please let us know. Many thanks, Jack

Posted 2 years ago

“The delivery of the item on purchase was 2-4 weeks. It took just over 8 weeks for the item to be delivered and I had to chase for updates.”

Posted 2 years ago

Hi Joanne, Thanks for your feedback. It looks like your pre-order was delivered 6 weeks from the date of order, so my sincere apologies this was beyond the 2-4 week delivery estimate and for any inconvenience caused. Unfortunately some items have been taking longer than usual to come into stock due to the import break over Christmas / New Year. If you need anything else please let me know and I will be happy to assist. Many thanks, Jack

Posted 2 years ago

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HUH. Store is rated 4.5 based on 3,297 reviews