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HUH. Store Reviews

4.5 Rating 3,297 Reviews

88 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.5

Based on 3,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 1 star review on 23rd April 2024

Rachanon Charoonsak

HUH. Store 5 star review on 11th February 2024

HUH. Store 5 star review on 26th January 2024

HUH. Store 5 star review on 25th January 2024

HUH. Store 5 star review on 13th January 2024

HUH. Store 5 star review on 4th December 2023

HUH. Store 5 star review on 20th September 2023

Christine McInally

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product did finally arrive after waiting weeks and contacting Jack the director. He eventually did respond and I got the product which was lovely. Spent a couple of weeks in limbo thinking it might be a fake site. Peanuts pic is lovely and up on wall.”

Posted 4 days ago

“The price for two Carhartt t-shirts was very competitive. However, disappointingly only one arrived in the original package and still 5 days on the other t shirt has not arrived.”

Posted 2 weeks ago

“Frankly I’m surprised the product arrived in one piece. The box was far too big, had been used previously and there was next to no packing to keep the picture I bought safe!”

Posted 3 weeks ago

“Good product, very poor commmunication and delivery time. By the time it was dispatched it was 4 days past the estimated delivery date.”

Posted 4 weeks ago

“Took about 5 days for the item to be dispatched”

Posted 6 months ago

“Order took a very long time, and I had to chase up customer service often.”

Posted 7 months ago

“Love this store but recently ordered to Ferm plant divider boxes and only one arrived. Used the customer support to e mail them on the day of arrival and still not heard anything back. Had I heard back this review may have been different but right now poor service when things don’t go well. Still waiting to get this sorted. Disappointed.”

Posted 8 months ago

“Quick delivery of the majority of the order, one item out of stock, took ages to get response and eventually a refund. Decent prices, need to improve communication lines with customers as at present it’s too long to receive responses.”

Posted 8 months ago

“I love what they are selling but dislike that you have to pay for returns and exchanges.”

Posted 9 months ago

“Updated- customer services replied same day and issue resolved. (Placed order for “in stock item tote bag” on a 2-4 day delivery. 7 days later still not despatched. Tried contact customer service can only email- auto reply back to you within 5 days! Very disappointed as wanted this for my travels tomorrow and no time to find an alternative.)”

Posted 1 year ago

“Didn’t have the item I ordered in stock and it took an email 10 days later to find this out. Did replace with a similar slightly more expensive replacement”

Posted 1 year ago

“Can be a bit slow with deliveries. But HUH. Store appears to have improved a lot from previous bad experiences with them a few years ago.”

Posted 1 year ago

“Refunded promptly after order did not arrive following 6+ weeks.”

Posted 1 year ago

“Update: order finally arrived much later than was originally quoted on the website but the product was exactly as ordered. Ordered 10 days ago and paid for express shipping. DPD notified that they were expecting the parcel after 4 days and they still haven’t received it. Contacted the company twice via email to chase or cancel the order and have heard nothing back. Terrible service. Just hope I can somehow get my money back!”

Posted 1 year ago

Hi Meg, Thank you for your feedback. Please note we were closed between 23rd December - 2nd January. I'm happy to see this was delivered within 4 days on 7th January. Many thanks, Jack

Posted 1 year ago

“It's my third order and while it says 2-5 days, it always takes several weeks to ship, and is never dispatched on time, nor do they communicate with customers timely to inform of delays, lack of stock etc. Resulted in not receiving gifts that I had ordered for relatives not to arrive in time, even when ordered weeks before. The selection of products is really nice.”

Posted 1 year ago

Hi, Please note that we were closed 23rd December - 2nd January. Your order was dispatched as soon as we reopened. Many thanks, Jack

Posted 1 year ago

“Unfortunately, the correspondence was lacking, with emails needing to be followed up and then not addressing the points raised. Quality was good on arrival, but customer service not great.”

Posted 1 year ago

“Hello, I ordered a few items on the 30th of October, items that are available on “back stock”. So far I haven’t received any update or communication on the status of the order. I appreciate this time of the year can be challenging for deliveries etc. I’m not sure what to expect as there has been no communication at all.”

Posted 1 year ago

“Have purchased from this store before and service has usually been pretty good,I know Royal Mail strikes going on at the moment but they did give plenty of notice of the intended strikes so I would have thought that they would of used an alternative courier for delivery instead of just continuing with Royal Mail as it’s just under 2 weeks now and still haven’t recieved parcel which I’m hoping comes in the next few days but other than this have usually found things at good price and have previously had good service from them hope I receive item soon”

Posted 1 year ago

“Great range of products but shame they don't do free returns, will probably go to other retailers in future for peace of mind as most offer free returns.”

Posted 1 year ago

“Happy with the item I received but would have appreciated better communication regarding the issues with the other item I ordered. I only just received email today, Friday. I ordered on Wednesday. The website stated it was in stock online so my advice would be to update the stock info as I could have tried to order from somewhere else before now. Happy with the item I did receive though even if it didn’t arrive next day.”

Posted 1 year ago

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HUH. Store is rated 4.5 based on 3,297 reviews