HUH. Store Reviews

Name: HUH. Store
Rating: 4.14

4.1 Rating 3,883 Reviews

79 %

of reviewers recommend HUH. Store

4.1

Based on 3,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!”

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Posted 2 years ago

“3 missing items from an order made months ago - still waiting for a refund. Terrible Comms, avoid this company at all costs.”

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Posted 11 hours ago

“I ordered a carhartt t-shirt on 15th May, payment taken from account straight away to then be told 7-10 day delay. It’s now 7th June and after numerous emails with automated replies and some genuine, I’m still being fobbed off and still no t-shirt. Having seen some one star reviews on multiple review sites I have requested a refund and still nothing! Being a customer services manager, I am absolutely disgusted this is deemed acceptable.”

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Posted 15 hours ago

“Great product, great service. Did I mention they were great? They were.”

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Posted 20 hours ago

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Posted 1 day ago

“I ordered two pairs of jeans and then received an email saying there was a delay of 7-10 days. As a result I requested a refund. Since then I have been bounced around with slow response to emails to reply regarding the refund, and then eventually when I did get a reply it asked if I was interested in something else that was in stock?! Bizarre. Looking at the reviews, this is a common theme, and is totally unfair on consumers. I haven't yet received my refund, or even confirmation of my refund, this is unacceptable and has left me very concerned that I won't get my money back. The email responses (when they arrive) appear to be from the Founder and Director of HUH, Jack Lowe (can be found on Linked In). This level of response and delay does not meet the standards required as set out in the Consumer Rights Act 2015. Will now be contacting Trading Standards and Companies House Services.”

Helpful Report

Posted 3 days ago

“I ordered some mugs in March, my card was debited on the same day, yet it is now June and I have not received the mugs or had any communication from Huh about the delay in delivery. Customer service is non existent in my experience. Awful company and there is no real person to respond to emails or resolve refund requests or fulfilling orders... Live chat does not exist.....scammers, appalling...AVOID”

Helpful Report

Posted 4 days ago

“Package was a month late.”

Helpful Report

(London) - Posted 4 days ago

“I ordered a jacket which was shown as being in stock online. A few days later however I received an email saying there would be a delay, but it would still be dispatched within the next 7-10 days. At the same time, the same item and exact size was being shown as in stock online. As the order was taking too long to to deliver I asked for a refund a month later. It is now June and I am still waiting for this refund - over 2 months since ordering the item originally. Avoid.”

Helpful Report

Posted 5 days ago

“Should have takenrthe advise of lots of other negative reviews... ordered item only to be told there was a delay... that date came & went, asked for a refund and told would be 7-10 days. Guess what... that has now passed too & no money or item. Incidently, I have ordered same from another retailer which arrived within 2 days.... awful company with awful customer service system. Can't actually speak to anyone and takes 2 days for a basic response”

Helpful Report

Posted 5 days ago

“Don’t buy anything from this company. They won’t send the item to you and they don’t reply to any communication. They’ve just stolen my money and are ignoring me.”

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Posted 5 days ago

“Terrible customer service. Ordered jeans 4 months ago and despite trying to chase several times via email and web chat still no jeans or refund. Was promised a refund in 3 -10 days a month ago and still nothing”

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Posted 6 days ago

“Sent an item back for a refund on the 25/05/2025 and was told I would get a refund within 3-10 working days. It is now 02/06/2025 and I still haven't received my money back. Can only be contacted via live chat or email with a very slow response. Every time I try to contact them they say wait 3-10 working days for a refund to clear and nothing shifts. Terrible customer service”

Helpful Report

Posted 6 days ago

“I ordered a top and was told almost immediately that it would be delayed. I have since contacted the store on several occasions via live chat and each time I get told they are expected a delivery within 5/7 days. No further updates are sent from the store. I am still waiting 2 months later. I have emailed the complaints team but no response.”

Helpful Report

Posted 1 week ago

“I ordered a jacket from huh store, a treat to myself at £120.00. They were unable to supply the item and I requested a refund. I was assured it would take ten working days for the money to be refunded. It's now been well over a month and I'm yet to receive a penny. Absolute scammers, avoid at all costs!!”

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Posted 1 week ago

“So far terrible service. I made a purchase on the 8th May but huh were unable to fulfil the order so I decided to cancel it and purchase else where. It has been 18 days since my order was cancelled, since then I have still not received a refund or satisfactory response to why they haven’t refunded me. I have messaged several times but basically keep getting told to wait a few more days.”

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Posted 1 week ago

“Waited 3 months for my item to be posted (not delivered) with NO update or reason provided.”

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Posted 1 week ago

“Exactly the same issue as everyone else on here. Items ordered ages ago, fobbed off with messages saying 7-10 day delays, not items arrived so requested a refund - refund was authorised by them over a month ago. No refund money has arrived. Keep being fobbed off with “wait up to 10 working days”. Still waiting…… I will now avoid this company at all costs.”

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Posted 1 week ago

“Should have listened to the bad reviews as they are unfortunately very accurate, ordered and 6 weeks later nothing, no updates in weeks and they don’t respond to refund requests. I’m still trying to get a refund. Extremely disappointing AVOID.”

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Posted 1 week ago

“I placed an order with Huh on 29 March. I am still waiting for my parcel! I keep contacting them and they keep fobbing me off with it will arrive in 7-10 days time. Exasperating.”

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Posted 1 week ago

“Awful service! Made an order on the 12th May, still haven’t received it and still no one has got back to me! Looks like I’m just gonna have to go down the refund route. Disappointing.”

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Posted 1 week ago

HUH. Store is rated 4.1 based on 3,883 reviews