HUH. Store Reviews

Name: HUH. Store
Rating: 4.19

4.2 Rating 3,809 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!”

Helpful Report

Posted 2 years ago

“The website sells pieces that are out of stock. I had the issue where I was told there would be a delay until the item was re-stocked, however I had no further communication from HUH for 1-2 months. I repeated asked for a refund through the email they provided and had no answer In the end my bank had to step in. I did receive part of the order and had no issues with that item, however the issue about has completely put me off ordering through HUH again.”

Helpful Report

Posted 1 hour ago

“Ordered item 4 weeks ago. Not delivered, no email to update. Went on the website and said there was a delay and would be delivered in 7-10 days. Still not delivered. Sent an email, no response. Sent a chase - was told had to use the chat service. The chat service isn't live so still no response and still no product. Will never use HUH again.”

Helpful Report

Posted 23 hours ago

Hi Joe, We’re truly sorry to hear about your experience with your order. We understand how frustrating it can be not to receive updates and not have your product arrive. Your feedback is valuable, and we take it seriously. If you've already reached out through the website chat, you will receive a reply in less than one day. Thank you for your understanding, HUH. Store Team

Posted 23 hours ago

“Still waiting for my item after almost a month. I feel I have to leave a review here to the brand attention or atleast some help with my order From what it seems they accept money without the stock available. So beware... try and avoid and shop elsewhere.”

Helpful Report

Posted 1 day ago

Hi, We apologise for the inconvenience you've experienced with your order. Your feedback is important to us, and we understand your frustration. Please reach out to us via the website chat, and we'll do our utmost to assist you and get this resolved as quickly as possible. Thank you, HUH. Store Team

Posted 1 day ago

“Goods ordered in good time for Christmas but never arrived. Eventually half my order turned up twice! Very slow and poor customer service. Asked for a refund after waiting three months for a pair of trousers. Was told I would receive a refund in 10 working days. Nothing received and no respond to my messages. I had to ask for chargeback from my credit card company to get my money back. Would never use again.”

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Posted 2 days ago

“I have not received my order and it has been over 12 days. No one has got back to me on the help chat. I have had no updates either”

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Posted 2 days ago

“Great pieces & prices, recommend!”

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Posted 3 days ago

“Lovely merchandise, nice people to deal with. Love ny beautiful sunshine yellow mug.”

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(London) - Posted 3 days ago

“Still waiting on the jumper I ordered nearly 5 weeks ago. Not a very good service.”

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Posted 3 days ago

“AVOID at all cost. Owed a refund for 3 pairs of jeans across two orders placed in Nov. ‘24 and Jan. ‘25. Huge delays of sending stock, communication ignored. No refunds. 5 months and counting… Still no replies or refund. I wish I had checked other reviews.”

Helpful Report

Posted 3 days ago

“Still waiting for a jumper I ordered on 12 March, it’s now 16th. It’s a jumper! No communication, no one getting back to me. Now trying to find the CEO/ senior management details. FRUSTRATING”

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Posted 1 week ago

“Fabulous product, great price, swift delivery, very happy customer”

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Posted 1 week ago

“Not had my refund after sending product back on 07/03/25z. Dreadful customer service and still no sign of my money.”

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Posted 1 week ago

“Selling items that aren’t available, terrible service. I’ve been waiting since January for a T-shirt. Would not recommend”

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Posted 1 week ago

“Absolutely disgraceful customer service. Order placed 22/01 and as of 12/04 still not received and HUH still have my money. Promise after promise, but nothing, despite the item in question remaining on sale in the same size on the site. No offer of any discount or reimbursement. Will never use this site again. Diabolical.”

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Posted 1 week ago

“Emailed twice to cancel as item was delayed. Automated response and then still sent item 2 weeks later. Returned had proof of delivery and still no contact.”

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(London) - Posted 2 weeks ago

“I returned a coat costing £290 on the 8th January and despite numerous e-mails to HUH I have still not received the refund. I finally received an e-mail on the 7th March telling me that I would receive a refund between 3-10 working days and, despite a chasing e-mail on the 3rd April I still have not received a refund over 25 days since I was told that the refund had been processed. This is the worst Customer Service I have ever received and I would not recommend HUH Store to anyone!”

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Posted 2 weeks ago

“Order took almost 3 months to arrive . Not sure how that’s even possible.”

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Posted 2 weeks ago

“Worst online shopping experience I’ve had. Item was delayed by 2.5 months, I requested a refund and bought the item elsewhere which I was told was processed then instead I was sent the item I no longer wanted. Interactions with customer service not helpful.”

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Posted 2 weeks ago

“Please give me the refund. It was ridiculous that I ordered it on 5th Jan and delivery on 4th April finally, it was crazy late and don't release the refund amount between this period. The hoodies are winter, but now is summer. it is a crazy company process!! unacceptable.”

Helpful Report

(London) - Posted 2 weeks ago

Hi Jim, Sure, please speak to our chat assistant, available 24/7, and that can be processed for you. Many thanks, HUH. Store Team

Posted 2 weeks ago

“Great stuff. Slow delivery though”

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Posted 2 weeks ago

HUH. Store is rated 4.2 based on 3,809 reviews