HUH. Store Reviews

Name: HUH. Store
Rating: 3.91

3.9 Rating 4,203 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!”

Helpful Report

Posted 2 years ago

“Absolutely terrible service. I made an order on 19/06/25 and as of 13/09/25 I have still not received it or a refund. This is despite contacting customer services on a number of occasions and being told : ‘ Thanks for your order! We’re sorry for the delay in replying. Your order is still on its way — you can check your latest order update details on your order status page. If your order status page hasn’t updated in over 14 days, please reply to this message so we can investigate’ After 14 days (over and over again) still no order or refund. It’s now 5 months.”

Helpful Report

Posted 6 hours ago

“Absolute garbage company. Made an order in August '25 and then notified of a delay to dispatch.. Fair enough these things happen. It's now been over two months and I can't get a straight answer, or any answer for that matter, aside from check the status which hasn't moved once. I don't mind that there's trouble with an order but lack of communication and refusal to give any information is shocking. Maybe they're fine if the order goes through first time, otherwise steer well clear.”

Helpful Report

Posted 8 hours ago

“Awful customer service, no communication or refund made over 3 weeks since purchase”

Helpful Report

Posted 8 hours ago

“Terrible experience and still out of pocket 3 month on! Ordered an item 22/07, advised of unexpected delay 29/07, still no item received by 29/08 so requested a refund, still no refund received despite numerous chases on 13/10. Got a great relationship going with their automated ticket system though which continually places you in a holding pattern.”

Helpful Report

Posted 12 hours ago

“Absolutely awful customer service, can’t get anywhere with them. Feel like I’m being scammed. They say to chat to them on there website chat but don’t have one, been waiting on an order I paid for next day delivery on for almost a month and after trying to email them 10 times I still have no idea what’s happening with my order”

Helpful Report

Posted 13 hours ago

“I would to say k have never seen such a terrible company in the Uk I bought a bag it’s almost 2 months and it was never delivered and there is no one to call to talk to. I have emailed several times and the response are so poor and not able to problem solve. All what I need is a refund as the bag was never posted to me and the sad thing is i boight with my credit card and I am already paying back before I got the back Very disappointed that your company is ignoring my messeges and no refund has been send What am I suppose to do”

Helpful Report

Posted 17 hours ago

“Terrible. Order never arrived and my emails were ignored. DO NOT ORDER FROM THIS WEBSITE.”

Helpful Report

Posted 19 hours ago

“Terrible customer service. I ordered for next day delivery, after 4 days I cancelled the order. I have sent 14 emails asking for a refund over the period of 1 month and still nothing.”

Helpful Report

Posted 1 day ago

“Delay in delivery. No communication. No replies to emails. Still not received my order.”

Helpful Report

Posted 1 day ago

“Ordered an item and it never arrived. Said that there was a delay and would be here within the next 7-10 days, but the item never came. Asked for a refund and got ignored. Thankfully, got my money back by contacting PayPal who sorted it. Awful customer service, would not recommend shopping here”

Helpful Report

Posted 1 day ago

“I have been waiting for my order for 6 weeks with no reply to chase ups other than automatic ones when chasing for updates. If I ever get the goods ordered I worry about the legitimacy of this company!”

Helpful Report

Posted 2 days ago

“The worst store I have ever dealt with! Been six weeks since I ordered a jacket and have been waiting five of those weeks for a real response/ order update. The email responses are all automated and say 3-10 days for refunds again a lie as I have been waiting 3 weeks for one. Should have read the reviews. Avoid at all costs.”

Helpful Report

Posted 2 days ago

“A scam, I ordered an item that has never been received and all emails have been ignored. I’ve had to try and get a refund from my credit card. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 3 days ago

“Ordered a product, didn't arrive. I waited, and it still didn't arrive. I tried contacting and got AI responses, and there's no phone line. It's now been 2 months, and I just get repeated AI responses. The worst, avoid at all costs.”

Helpful Report

Posted 3 days ago

“Shocking customer service Ordered product 2 months ago and still not arrived Contacted them an just keep getting automated emails Will be contacting my credit card to claim the money back”

Helpful Report

Posted 3 days ago

“I ordered and paid for 2 pair of pants. I received only one. They ignore my messages I wont trust them again.”

Helpful Report

(London) - Posted 3 days ago

“Ordered jeans almost a month ago now and like everyone else’s experience have only received automated messages and no real idea of when I will get my items. Poor service they won’t be used again”

Helpful Report

Posted 4 days ago

“I have been scammed by the company. I ordered a tshirt nearly a month ago and I have not received the order, I have had no updates and have sent several emails with no reply except for automated replies. I have not received the item or a refund and the company have not tried to resolve the matter. Do not use.”

Helpful Report

Posted 4 days ago

“They sent 1 of 7 items of my order and wouldn’t refund me for what they never delivered (£300+). Their service team/process is maliciously incompetent, I now need to take them to small claims court”

Helpful Report

Posted 4 days ago

“I Ordered a Carhartt bag on the 2nd of September. On the 11th of September I had received no shipping notification or order progress of any kind so I emailed asking for an update. I received a reply on the same day explaining that the item I purchased wasn't actually in stock and that they are waiting for a restock. On the 26th of September there had been no further communication. On this day I requested a refund and have only received automated replies since. I will requesting a chargeback via my bank. I could not recommend HUH. Store on this basis.”

Helpful Report

Posted 5 days ago

HUH. Store is rated 3.9 based on 4,203 reviews