HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hasn't been shipped yet after almost a month of the order. I've contacted them through the website and although HUH promise a reply within 24 h, never received it! Really disappointed and frustrated!”

Helpful Report

Posted 5 years ago

“DO NOT TRUST. I ordered a Carhartt sweatshirt on 17 December 2019 and was told after chasing that it had to be ordered and would be sent within 1-2 weeks. I then chased it again and was told it would be dispatched between 7-10 January. I she heard nothing and my money was taken from my bank account on 19 December 2019. Not happy.”

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Posted 5 years ago

“Order#36191 You guys send my order by two shipments,but I only got one.I have not received the rains backpack x3.And I have waited over 90 days.I send so many e-mail to you guys but no one get back to me. Pkease contact to me!!!”

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Posted 6 years ago

“Placed an order #39653 one month ago.I didn"t receive any message.I wrote mail twice,but I receive canmessage from robot.It can't help me what"s worong to my order. I'm still waiting for my order.Your website can't let me login, it can't even find my account . I felt not good for shopping on HUHStore first time. My credit card is already payment this order. I'm worry about HUH deceive me!!!!!”

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Posted 6 years ago

“I ordered a jumper almost two weeks ago and unfortunately there's been no update to its shipping status. To get clarification of what was happening, I emailed the store twice and haven't had a singe reply. I'm in no crazy rush to receive the product, but wanted to make sure it's still happening. Disappointed with the service.”

Helpful Report

Posted 6 years ago

Hi Danny, shipping to New Zealand can take up to 7 business days, hopefully this has now reached you :) If you need anything else just drop us an email. Thanks

Posted 6 years ago

“I still haven’t received refund over 3 months and have sent dozen of mails they are just ignoring! On top of that I even left messages on Instagram they cancelled all of that. Give my money back!!! Worst customer service ever.”

Helpful Report

Posted 6 years ago

Hi Amie, Thank for your feedback. Looking at your account we have received over 90 orders from you, all of which have been delivered in a fast and timely manner. As such, we would disagree that you have received the "worst service ever" across these many orders. To date, we have not received any returned products or orders from you. If you wish to return anything, you have 60 days to do so. Simply follow the returns instruction found on our website or contact us via email. Many thanks, Jack

Posted 6 years ago

“Took an eternity to be delivered!”

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Posted 6 years ago

Hi, Thanks for your feedback. Having had a look at your order this item was a pre-order, which added a few days to the delivery time. The pre-order status is shown on the product page and at checkout, but our apologies if this was not clear when you made your purchase. If you need anything else please let us know! Many thanks, Jack

Posted 6 years ago

“Been waiting on a refund for 2 weeks now . Been assured on 2 occasions that It would be sorted . Went to contact the office and theres no phone number , and the live chat has a " back on Monday " out of office at 3pm on Friday. Disappointing service does not even begin to cover it .”

Helpful Report

Posted 6 years ago

Hi Ray, Thanks for your feedback. Returns can take up to 10 business days to issue as per our refund policy, I can see this was already issued back to your PayPal earlier this morning. I can't see any messages from you on the live chat but we are available today, so if you need anything at all just drop us a line on there or via email. Thanks

Posted 6 years ago

“I palced an order on July 6th,they ship my order out on July 30th.I wait almost a month.I also don’t understand they had no explain to me.Because I am a Asian?Very terrible experience!”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback and my apologies for the delay with your order. Unfortunately it was flagged by our system as a fraudulent order. As such, your order was held until payment was cleared and approved, at which point your order was dispatched. If you would like to place an order in the future your account will now automatically be approved as trustworthy. Many thanks, HUH. Store

Posted 6 years ago

“Worst customer service ever! Purchase very regularly from the UK with absolute no problems and fast delivery. When I track the item it is showing destination country Zurich (this is where my order is currently been sitting in customs for the past 2 days) When I contacted to advise them of this, I was told we will look into it and advise, "but hopefully it is on its way" how can it be on its way to New Zealand when tracking is showing destination country as Zurich?? Will be contacting my bank to report as money stolen, if no explanation to where my order is in 12 hours”

Helpful Report

Posted 6 years ago

Hi, Once again I do apologise on behalf of Royal Mail for this routing error. As mentioned in my last email, Royal Mail have confirmed the parcel is addressed correctly to New Zealand but was routed to Switzerland by mistake. Unfortunately this is something out of our control, however I have confirmed with Royal Mail that Zurich customs will reroute this on to you in New Zealand. Regarding the "worst customer service ever" comment, I would strongly dispute this as, although I can appreciate your frustration with the courier, this is something out of our control. We have done our utmost to resolve the issue and all emails have been responded to within a few hours, even at out of office times such as 8pm and 6am to help you with the New Zealand/UK time difference. If there is anything else you would like us to help with, please do not hesitate to reply to my last email or speak to us on the live chat. Many thanks, Jack

Posted 6 years ago

“Ordered a shirt on 01/04/2019. Checked tracking. Shirt left UK on 02/04/2019. Today 17/05/2019 no updates on tracking and shirt hasn't arrived. Customer service havr now started to ignore my emails for nearly a week and will not provide any further assistance. Will NOT shop again with them”

Helpful Report

Posted 6 years ago

Hi Andy, Thanks for your feedback and sorry to hear this item hasn’t been delivered in Australia. We are not ignoring your emails - as per our last email, we are waiting for Royal Mail to respond to the enquiry we opened to shed light on the current situation in Australia, as the item may be held by customs. As soon as we have this information we will send it across to you and make sure your order reaches you. If you need anything else in the meantime please let us know. Many thanks

Posted 6 years ago

“ordered a t shirt. checked the tracking and said it had arrived but it hadn’t and it’s been 3 days and still hasn’t. customer service has been terrible and stopped responding after about 20 minutes. probably will not shop with HUH again.”

Helpful Report

Posted 6 years ago

Hi Hasan, I'm very sorry to hear your order wasn't delivered to you. We have a 99.8% successful delivery rate with the Royal Mail Tracked service, so it's likely this is with a neighbour. I've checked the last conversation you had with us and we let you know we're asking Royal Mail for the GPS data to locate your package, as soon as we have this we will share with you. Your follow up email was sent as 7:43pm on Friday evening and our office is closed over the weekend, so we haven't had a chance to reply yet, but rest assured that as soon as we have the GPS location of the delivery we will send it over to you. If you need anything else in the meantime please let us know. Many thanks, Jack

Posted 6 years ago

“I've been trying to contact you to find out where my order is but after e-mailing and using your chat system, no-one has responded. I placed my order over a week ago with the understanding that I would receive my parcel within 1-3 working days...a week later I still haven't received anything. The money has left my account too so I'm not happy. Please could you get in touch.”

Helpful Report

Posted 6 years ago

“Ordered a table on the 1 March and not heard anything since order no is 31305. Poor instant message response and no product!”

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Posted 6 years ago

Hi Karen, I dropped you an email regarding your order on 2 March but didn’t get a response, maybe it went in your spam? I will send another now but if for any reason you do not receive it please message me on the live chat and I’ll be more than happy to help. Many thanks, Jack

Posted 6 years ago

“Placed an order 2 weeks ago and it still hasn’t been shipped. Emailed customer service twice but have not yet received a reply... Still waiting for my order...”

Helpful Report

Posted 6 years ago

Hi, Unfortunately I can't see your order details on here but I've had a look for an email matching your address and can't find anything from you. Could you please speak to us on the live chat and we will be happy to help! Many thanks, HUH. Store

Posted 6 years ago

“Delivery time was expected to be 1-3 delivery days. Day 5 and still not received and order status says it’s still not dispatched. Customers service is slow to respond and haven’t reolved the issue”

Helpful Report

Posted 6 years ago

Hi, thanks for your feedback and sorry to hear about he issues with your order. If you could please email hello@huhstore.com with your order details we’ll be happy to look into it for you right away.

Posted 6 years ago

“Terrible service, expected purchase nearly a week ago. Had terrible trouble speaking to someone. Once I finally got an answer they said it would be with me Monday. (This is now Tuesday) still nothing! And again I can’t get any answers. Don’t waste your breath with this company. Poor is an understatement. I’m sure there will be a silly excuse again, but after the last conversation, you would imagine they would have sorted out my order. Buyer beware”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear about the issues with your order. Unfortunately while we relocated our office and warehouse we experienced a few delays with certain orders, but thankfully we are now settled in and fully operational once again. I can see your issue has now been resolved, but if you need anything else please don't hesitate to email us at hello@huhstore.com or on the live chat. Many thanks

Posted 6 years ago

“Order number 29710 Really slow refund, sent item back nearly two weeks ago still no refund, Also very slow delivery. Unlikely to order again. Very disapointed”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback and sorry to hear you're not happy with the service you received. I had a look at your order and it appears this was delivered within the specified timeframe. Regarding the return, it appears this hasn’t been received back yet. If you could please check the tracking number of your return and email it to our team at hello@huhstore.com, we will be happy to look into it further for you. Many thanks

Posted 6 years ago

“Slowest delivery service ever!!!! Order number #27572 I placed an order 10 days ago, and standard delivery I choose was 1-3 day delivery. I emailed after waiting 5 days, no reply, contacted on instagram DM the day after, no reply Live chatted 1 week after since I placed an order, explained why I was live chatting, even the parcel never shipped after one week, no apologies just said it’s delayed because of the Black Friday sale... If you can’t deal with the busy situations you shouldn’t do any deal or advertise and when customer is waiting for the parcel longer than what they should maybe you could say at least “sorry” or “thanks for waiting” ? I was told I should have got my parcel 1-2 days ago, and still no show. Tracked my package and it’s still in London depot...”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. Firstly, apologies for the delay with your delivery, we experienced a large spike in orders over the Black Friday weekend. We worked our hardest to get everything sent in a timely manner, but I’m sorry to hear your order was slow to be shipped on this occasion. Regarding contacting us, I can see you emailed and Instagram messaged us during the weekend, when the office is closed. You spoke to us on Monday morning on the live chat and your issue was responded to immediately and in a positive, apologetic, and friendly manner. As soon as your issue was resolved, your email and Instagram message were also marked as resolved as they were all regarding the same subject. I can see your order was sent with a 24 hour tracked service so will be arriving with you tomorrow. If you need anything else, please don’t hesitate to contact us. Many thanks

Posted 6 years ago

“My order #25801 have some problem , I ordered four jackets but only shiped three for me , that the Carhartt WIP Nimbus Mesh-Lined Jacket / Cypress lost one L size. Please help me to check this,and reply me as soon as possible.”

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Posted 7 years ago

HUH. Store is rated 3.9 based on 4,240 reviews