HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So after waiting now into week 6 of a 3 week lead time I was promised an email on friday past with an eta, unfortunately this hasn't happend. I am now seeking a full refund and cancel order, item has been ordered and already delivered from elsewhere in the space of 24 hours!”

Helpful Report

Posted 4 years ago

Hi Craig, Thanks for your feedback. My apologies for the delay with your order due to the current import delays. The delivery arrived for shipment on Friday per my last email, however I understand you now with to cancel and that's been processed for you. Moving forward, we are commiting to holding much more stock in the UK to avoid shipping delays. Many thanks, Jack

Posted 4 years ago

“Ordered the set of 6 candles in mid November 2020 (4-5 weeks delivery stated) and they still haven't arrived. Told (when chased) they would arrive week commencing 25th Jan. Waited patiently and now it's February 2021 and still nothing and no update. Disappointing and product still not received. I see another reviewer has had exactly the same experience.”

Helpful Report

Posted 4 years ago

Hi Caroline, My apologies for the delay with your candles. An update regarding longer shipping times due to Brexit was sent to you on last week. Your order has since been shipped for delivery in 2-3 days. Many thanks, Jack

Posted 4 years ago

“I’ve had an order outstanding for over 2 months- I ordered a few items (not cheap items either!) at the end of November and then was told that there were delays due to Brexit at the beginning of January. I was then told it would be shipped late January and would receive a shipping email once this had taken place. I have heard nothing. My emails are not being responded to and it has now been just over 2 months since I placed my order. There is no contact phone number to call so I’m just left a bit annoyed and frustrated with this purchase. Had I known it would be this much hassle / time to get my items I may have reconsidered. I still want these things I’ve paid for but can’t get through to anyone about them?? Beautiful store, bad service / delivery”

Helpful Report

Posted 4 years ago

“Order 61886 Items returned and received by HUH. store on 30th December and 12th January and I’ve had no communication regarding a refund, despite emailing. I marked the order details both on the outside of the item box and included order paperwork inside. I have waited beyond the 10 business day refund time and the 5 business day response time quoted by HUH store to write this review, but I’m out of pocket over £500 and I think other customers should be aware.”

Helpful Report

Posted 4 years ago

“Order 65181 Return date 19th December 2020 Hello Jack Despite several emails and a P.O.D that this return was received on the 19th December I am still awaiting a refund for my order of £300 Please refund my daughters order without any further delay Gail Mather”

Helpful Report

Posted 4 years ago

Hi Gail, Unfortunately the order was received back without any paperwork or identification, so we were unable to allocate the refund. Thank you for sending the proof of postage. We have now allocated this to your order and processed your refund. Many thanks, Jack

Posted 4 years ago

“Ordered wallpaper on the 31st December. Still not received it despite two emails asking on the progress of my order. My correspondence has been completely ignored therefore I will be contacting my credit card company to obtain my money back through them. Customer service is a complete disgrace and non existent.”

Helpful Report

Posted 4 years ago

Hi, Please note the item ordered has a 2-3 week dispatch time and is on track to deliver within the timeframe. I have emailed you regarding your request to cancel. Many thanks, Jack

Posted 4 years ago

“I ordered no 67700 on 8th Jan - still waiting with decreasing hope - I notice that there is a phone no. but it is not functioning - don't know how else to get in touch - sorry for the one star, if it arrives - if it doesn't arrive, this will serve as a warning to other customers.”

Helpful Report

Posted 4 years ago

Hi Barry, Thanks for your feedback. Please allow 3-5 business days for dispatch. Your order was shipped today and is due for delivery in 1-2 days. Tracking was emailed to the email address on the order. I believe the phone number you are trying is for the London shop, which is closed due to lockdown. The easiest way to contact us is via the help icon on any page or via email on the contact page. I have sent you an email follow up as well. Many thanks, Jack

Posted 4 years ago

“Shipping is always delayed and they do not respond quickly to emails- also no number to call. I used to buy so much for here but unfortunately due to the above reasons will no longer shop from this store.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. Please ensure you check the dispatch times of the items ordered. On your order these are 2-3 week, 3-5 week, and 8-10 week for the different items. Your order is currently on track to deliver within the timeframes. Many thanks, Jack

Posted 4 years ago

“I ordered a gift for Christmas in November understanding that it may take up to 3-5 weeks for delivery but the items have still not arrived. If I had read the bad reviews earlier I wouldn't have purchased from here. Then I was told the items would be delivered w/c 21st Dec but still no delivery or explanation as to where it is. I have asked for an update on my order or a refund but no response. Completely unacceptable.”

Helpful Report

Posted 4 years ago

Hi, My sincere apologies for the delay with the pre-order items. I have issued a full refund as requested. Your email was received yesterday (31st Dec) and has been responded to today (1st Jan). Many thanks, Jack

Posted 4 years ago

“Hi, I am incredibly disappointed by the service of HUH store. I am waiting for my delivery since 24 October- it was supposed to arrive this week but no sign of the item beging dispatched. Definitely can’t recommend to order with HUH!”

Helpful Report

Posted 4 years ago

“Have been waiting over 6 weeks and still no goods received, ordered 26/08/20. Have emailed for an update on status of order 2 weeks ago to ask when likely you receive but no courtesy of a reply. Really poor service level”

Helpful Report

Posted 5 years ago

Hi Nadine Thanks for your feedback. Both items in your order have a 3-6 week dispatch time and are due to ship this week. The first email we have from you was received 30 minutes ago and has now been responded to. I look forward to your reply. Many thanks, Jack

Posted 5 years ago

“Terrible communications, no contact number. Email and takes over a week to respond. Have been waiting 3 weeks for 1 item. Do not shop here.”

Helpful Report

Posted 5 years ago

Hi Nic, Your order is a pre-order with a 1-3 week dispatch time and shipped within this period. I have responded to the majority of your emails in under a day, the longest response being 4 days to your initial query in August when we were particularly busy. If you need anything else please let me know. Many thanks, Jack

Posted 5 years ago

“I placed an order for a rains bagpack which said it would be dispatched in 1-3 weeks it’s the 4th week and yet still no dispatch, I’m not happy with the service, paid a lot for the bag and yet still not received my item that I paid for, also paid for delivery yet you still have not provided the service.”

Helpful Report

Posted 5 years ago

Hi Adam, I have found your order in "abandoned checkouts", you have not yet placed an order with us or paid for any items. If you would like to place an order please do so on the website or contact us if you need any assistance. Many thanks, Jack

Posted 5 years ago

“Absolutely appalling customer service. VERY hard to return goods - Didn't respond to my email for 7 days, no phone number, Instagram responses unsatisfactory.”

Helpful Report

Posted 5 years ago

Hi Lynda, This is not a fair representation of our service. Customers are responsible for returning goods and we clearly note that the courier you use must be able to deliver to a PO Box. Asking us to reimburse the cost of two postage attempts due to an error you made is not something we feel is fair. Many thanks, Jack

Posted 5 years ago

“Placed order on the August 4th. The customer servicer said it will be shipped to me last week, but still not dispatch anything...”

Helpful Report

Posted 5 years ago

“Worst store I’ve ever dealt with. Order placed on 16th sept with a 3 day dispatch time for a bday gift. 25th of September and still nothing. No response to numerous emails, no reply to canceling my overdue order.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thanks for your feedback. You were messaged the day after your order regarding an item which was unfortunately out of stock. I have since sent another email, both from the HUH. Store email and from my personal Gmail in case the emails were going to your spam. I have also sent you a text message, but everything has gone unanswered. Your order has been refunded as requested. Many thanks, Jack

Posted 5 years ago

“I ordered something that was going to take 6 weeks to ship along something that was ready to ship immediately. I emailed to cancel the second item which took two weeks to be cancelled. It's now been over two months and I have still not received shipping confirmation nor have my emails been replied”

Helpful Report

Posted 5 years ago

“Placed order on the 27th August. No email about dispatch. Email on the 5th September to be told, it was sent on the 2nd. Asked for tracking information, no reply, asked for refund no reply. Luckily I had paid via paypal, had to raise a dispute, which they never responded to..... Shambles of a company they have become.”

Helpful Report

Posted 5 years ago

Hi Brendan, It looks like you misspelt your email address on the order which is why you have not been receiving the notifications. I've corrected this for you and resent your order confirmation & shipping confirmation. Many thanks, Jack

Posted 5 years ago

“Ordered three items in the sale - finally arrived six weeks later - only two items arrived - didn't get told one item was no longer in stock until a week before other two items arrived - got told they were on their way two weeks before they actually arrived...felt like they were overwhelmed and all a bit chaotic tbh...”

Helpful Report

Posted 5 years ago

“I ordered my watering can on 20th of July (#57412) and I emailed on 26th of August to ask my status update. But I have not received any proper reply at all. I also sent DM here but still ... no reply!!! Even with the COVID situation, I'm really disappointed you have not been able to provide a response - at this point I just want to cancel the order and get a refund and order elsewhere.”

Helpful Report

Posted 5 years ago

HUH. Store is rated 3.9 based on 4,240 reviews