Worst customer service ever! Purchase very regularly from the UK with absolute no problems and fast delivery. When I track the item it is showing destination country Zurich (this is where my order is currently been sitting in customs for the past 2 days) When I contacted to advise them of this, I was told we will look into it and advise, "but hopefully it is on its way" how can it be on its way to New Zealand when tracking is showing destination country as Zurich?? Will be contacting my bank to report as money stolen, if no explanation to where my order is in 12 hours