HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered in January. I was really excited about my order but unfortunately they didn’t have the things ready to ship. I got a few updates apologising in February and at the beginning of March but after that I heard nothing more. I May I gave up and emailed asking for a discount and while this came quite quickly I got no explanation or apology. Really disappointed in this company.”

Helpful Report

Posted 4 years ago

Hi Rosie, Thanks for your feedback. Your order was cancelled and refunded on request along with an apology. I have put my reply below. My sincere apologies again for the delay with your order, which was caused by the current import delays to the UK from Europe since Brexit. Many thanks, Jack —- Hi Rosie, Thanks for your email. Apologies for the delay with your order. The crates are now in stock and I am just waiting for the kitchen scissors to arrive. I have cancelled and refunded the order for you and the funds should show on your statement in the next 3-5 business days. Many thanks, Jack

Posted 4 years ago

“I'm so disappointed in the delivery service I've received from HUH. I ordered items on the 6th January and 5 months later still haven't received them. They did say at the checkout that they would take up to 8 weeks to be delivered (Brexit!) But they never sent me an update to say my items would take longer, I've had to chase them twice now. It's a shame because Jack seems to provide good customer service and is very polite, so I'm sad that this has reflected so badly on them. I would have expected a minimum of a message though :(”

Helpful Report

Posted 4 years ago

“You still haven’t fully delivered on an order placed in November ! Where are my HAY Canisters ?”

Helpful Report

Posted 4 years ago

“Have been a customer of Huh store for a number of years now and usually the standard of service is outstanding, however the way they’ve dealt with the shipping delays recently hasn’t been great to say the least. I’ve sent a number of enquiries about an order placed in January, all of which have gone unanswered. The last day of expected dispatch of delayed orders was today (9th April) and no shipping confirmation has yet been sent and they haven’t proactively contacted me to explain when I can expect these items (even 4 months later!). Not sure what’s going on but the customer service is really poor here. Get it together guys, is the order coming or not?”

Helpful Report

Posted 4 years ago

“Been waiting since January for a fruit bowl 😮 What is going on? I’ve had several emails telling me my order will be delivered in the next week... still nothing arrives .. 3 months on ... this is ridiculous *****Update****, Jack from Customer Services has advised me that my delivery is definitely on its way. We can blame Brexit apparently.”

Helpful Report

Posted 4 years ago

Hi Nicki, Thanks for your feedback. On 18 March we sent an email to you regarding your order pre-order, placed on 22 January, dispatching in the next 1-2 weeks. The order has since been dispatched and is due for delivery on Saturday. If you need anything else, please just reply send us an email and we'll be happy to help. Many thanks, Jack

Posted 4 years ago

“My order #64618 was placed end of November 2020. The international tracking with royal mail was not working and i informed the customer service early on about the issues i had. The package, which was ment to be a christmas gift, did never arrive nor did i have the location and a valid tracking number for the delivery partner to retrieve it. When i asked for my money back (beginning of the year), i got informed that the package has to first ship back within 18 working days.. now its march.. the buggy tracking seems to state, the package to be at least back in the UK.. still no money. The overall process did cost me a lot of nerves as i was trying several times to clarify the issue, but as i am not the sender, i can not do much.. So again.. after almost 4 month: please give me at least my money back.”

Helpful Report

Posted 4 years ago

“My order # 60263 The order date was 2020/9/15 Since* Last September*, I got emails about shipping delayed because of high demand, some items delayed, Brexit, I have not got anything delivered till today- 2021/3/6 But I got a few ad emails about -new arrivals, next day delivery! When the new arrivals can be delivered the next day,when my order will be delivered? it's almost 6months!”

Helpful Report

Posted 4 years ago

Hi Kevin,, Since Brexit, unfortunately we can no longer ship to the US. We emailed you regarding the issue but did not hear back. Your order has been refunded in full back to PayPal. My apologies for any inconvenience. I hope you are able to source the items from another store. Many thanks, Jack

Posted 4 years ago

“Hi there, I've sent a couple of emails regarding some dining chairs I recently purchased and had no response? Thanks”

Helpful Report

Posted 4 years ago

“Really disappointed with the customer service. Have ordered on 27th January , havent heard about any shipping till now and tried to contact on 17th February and 2nd March via emails with no response. My money was taken out from account on the day of purchase and now noone responds to my emails and i have no idea where my order is. Who is responsible to assist please??”

Helpful Report

Posted 4 years ago

“This company will not reply! I have placed two large orders with them last December...... they have taken the money and I have no sign of my items. I have sent about 10 emails and no one replies. There is no phone number. Dreadful customer service. Shocking way to run a business. Do not order from them!”

Helpful Report

Posted 4 years ago

“The worst customer service experience I’ve ever experienced. Frustrating doesn’t quite cut it as an adjective to express how I’m feeling. 4-5 days to reply to an email. And then another 4-5 days to answer your reply. And then another 4-5 days.... I’ve asked for a refund but I was ignored. And to make matters worse, they’re blaming brexit for their own failing systems.”

Helpful Report

Posted 4 years ago

“been waiting for both my products and a reply back from an email for weeks now. i understand the items were a 2-4 week wait but it’s now nearly 2 months when asking about my order i’ve received no reply either. other reviews have said the same too, cant understand how this is seen as acceptable service”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. Your pre-order was placed on 27th Jan and is on track to ship out within the 2-4 weeks. Many thanks, Jack

Posted 4 years ago

“Order placed 28th December with 2-4 week wait which extended to 5 due to Brexit. Today is the start of the 8th week since I placed my order and I have received no update on when it will be shipped. Money was taken at time of payment. Emails have not been replied to and have exceeded their self imposed 4-5 business day reply time. Looking at other reviews, it’s not just me!”

Helpful Report

Posted 4 years ago

“I'm very disappointed with my first experience shopping with HUH. Store. I ordered items with a 2-3 week wait time on the 6th January; the wait time was then increased to 3.5-4.5 weeks on the 22nd January. I understand the unpredictable challenges of shipping delays, but the communication from HUH has been poor. I emailed to check the status of my order on the 16th of Feb and am still yet to receive a response. According to the 'Merchant Metrics' on here, HUH offer 'Live Chat, Email, Telephone' services, yet I can't find a live chat option, nor a telephone number, and the email response is just as slow and frustrating as the shipping has been from this company.”

Helpful Report

Posted 4 years ago

“I ordered from Huh at the end of November with an order over £100 for Hay Crates. I have still not received my goods so today have asked for a refund which they have promptly given to me. I am really disappointed as would have loved these crates, especially in the colours I spent a long time measuring up for and selecting. I think the communication has been poor as if they had kept me updated on delays I may have been able to wait longer.”

Helpful Report

Posted 4 years ago

“I ordered from Huh on 2 February, 9 days ago. I have had no shipping notification and no communication. I’ve tried to contact them to ask for information as they’ve taken my payment but all I get are emails saying they’ll come back in 4 days, 5 days or 4-6 days and they haven’t. They don’t have a phone number so calling is not an option. I haven’t a clue whether they’ll send the item, are out of stock or what. Really dissatisfied.”

Helpful Report

Posted 4 years ago

Hi, We responded to your enquiry within the 5 business days. Your order is a pre-order with a 3-6 week lead time. This information can be found under the price on the product page, in your order confirmation email, and on your order status page. We have also clarified this in our reply to your email. Many thanks, Jack

Posted 4 years ago

“The customer service at HUH is well below what is expected of basic levels. Excuses for orders placed in November (Black Friday) not being received, well ahead of Brexit and ahead of Tier 4/5 restrictions being placed, are irrelevant and not specific to our individual order. Waited almost two weeks for a response to our latest request for an update (3nr requests for updates to date over 3 months) against their current predicted response time is 4 - 5 days. Finally a response came with a full refund today following a final chase. I would not have posted another review (first on google) unless I had just seen they are advertising that they have the product HAY TOASTER/KETTLE in stock...this is not the case and don't be fooled. If you are thinking of purchasing form this store I would highly recommend you question whether you can wait in the dark for your order to, or, maybe not to arrive. Many companies are struggling at the moment and the reason for supporting local, however if you are not established with the right levels of resource or processes to maintain a basic level of customer service you should not continue to take orders and just deal with those whom you have taken money from to ensure that confidence is restored. I am unsure of the validity of the 5 star reviews here following our experience and others we have read which are congruent with our experience on here and on Instagram!”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your valued feedback and my apologies for not replying to your email sooner. Since Brexit we have been particularly busy with trying to arrange and co-ordinate deliveries. Unfortunately the HAY by Sowden Kettle and Toaster have been delayed until June due to a permanent factory closure. Your order has been refunded in full and my sincere apologies for any inconvenience this may have caused. Many thanks, Jack

Posted 4 years ago

“Ordered the Ferm Chapmagne saucers on 30th December 2020, and they were apparently due to be dispatched in 3-5 days. I then received an email saying they will be due on the 31st January due to stock levels. I was notified that there were issues due to Brexit/COVID it would be delayed by around 7-10 days. I got fed up with waiting so decided to cancel the order 1 because of that, but 2 because I found the exact same saucers for a third of the price!!!! I emailed to cancel my order on the 31st January, and was told to wait 5 business days for a response - still no response. I emailed again 2 days ago, and of course nothing. I want my refund!!!!!”

Helpful Report

Posted 4 years ago

Hi Preslava, Thanks for your feedback. Please note the item has a 3-5 week dispatch time, not 3-5 days. This was pushed back to 4-6 weeks with the Brexit delays. I have refunded your order as requested. Many thanks, Jack

Posted 4 years ago

“I placed an order in December for a bin and some storage crates which I still haven’t received. Also haven’t received a response to my email asking for a possible lead time (beyond the 4 week maximum lead time that was stated) Delays with Brexit are frustrating but understandable. A lack of communication is disappointing after spending £100. I wanted to add additional items to my order which say they’re ready for immediate dispatch but haven’t received a reply to my query about this either”

Helpful Report

Posted 4 years ago

“I ordered 2 cushions at the end of December & have still not received them. Despite emailing the store 2 times to enquire about the status of my order. I have received nothing as way of response other than to say the store is reviving a high volume of emails. I’d like to ask for my money back but no one will probably respond. I understand there have been delays due to Brexit & issues around customs but I should at least receive responses to my emails. Dreadful customer service.”

Helpful Report

Posted 4 years ago

HUH. Store is rated 3.9 based on 4,240 reviews