HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There product was as described, but unfortunately took over a month to be delivered. The communication from HUH was also very slow and took over a week.”

Helpful Report

Posted 3 years ago

Hi John Thank you for your feedback and I’m glad to hear you’re happy with the product. The item had a 2-4 week delivery time when ordered, but my apologies that delivery was approximately 2 weeks beyond the estimate. If we can help with anything further please let us know. Many thanks, HUH. Store

Posted 3 years ago

“I ordered some small storage crates back at the end of December. It is now 21st February and they are still yet to arrive. It's madness. I was even charged for shipping. If an item is out of stock the retailer should not be taking payment for that item and then expecting customers to wait over 2 months for delivery?!?”

Helpful Report

Posted 3 years ago

“Terrible communication, poor customer service.”

Helpful Report

Posted 3 years ago

“Ordered £1500 worth of items in November 2021 as Christmas presents. Items have arrived in dribs and drabs, with the first parcel arriving 6 weeks late and after Christmas! There was no suggestion items would take this long at check out. Still waiting for half the order 3 months later. Emailed about 5 times without reply. Don't think the email account is being monitored.”

Helpful Report

Posted 3 years ago

“This is the second time I’ve ordered from this website Cancelled my first order as it was over a month late with no delivery Tried to order again and still waiting for my order which again is nearing a month and no correspondence to explain the delay!”

Helpful Report

Posted 3 years ago

Hi Liz Thanks for your feedback. Your order was dispatched on 26th January and is being delivered via specialist furniture delivery firm Fortis to avoid any damage to the item. Shipping confirmation was emailed to you on 26th January. Fortis will be in touch with you directly to book in a suitable delivery date. If you need anything else in the meantime please let me know and I will be happy to assist. Many thanks, Jack

Posted 3 years ago

“I ordered £200+ items at the end of November 2021 with a stated 3-5 days delivery time. Brexit and the pandemic may have affected the shipping time, but I’ve received no response to my queries with their customer service. I’m really disappointed that I’m being ignored and my items have not arrived. I can see from these reviews that sadly I’m not alone. Looks like this company has gone bust but is still taking customers’ money?!”

Helpful Report

Posted 3 years ago

Hi Camilla, Thanks for your feedback. Please note a number of items on your order have a 2-4 week delivery time. The delivery time can be found on the product page or via your order confirmation email. I have replied to your email to confirm if you would like the in-stock items shipped separately. Let me know what is most preferable. Many thanks, Jack

Posted 3 years ago

“I placed an order with Huh on 31st January 2021. It’s now January 2022 and I’m still waiting for half of it to arrive (the first half was sent to me in September after a lot of chasing and many unanswered emails, with different excuses given each time as to why the order was delayed). Curiously, the items I’ve been waiting almost a year to receive are still available to purchase on the website, with a stated 2-4 week delivery time. Brexit and the pandemic have undoubtedly affected the shipping time, but I'm not sure they can be entirely to blame for the 11 month and counting wait time, or for the poor customer service in the interim. As an independent store, I'd ordinarily not leave a negative review, but the experience has been so ridiculous I can't not.”

Helpful Report

Posted 3 years ago

“I ordered 6 pots and 4 trays on 28th Dec and I understand the stress of the Black Friday sale which may cause the delay of delivery. I didn’t get any update till 12th Dec so I emailed Jack to request for an update. Jack replied that the parcel will be posted in the same week. However, I still didn’t get any update about the delivery. I emailed again on 17th Dec to request a reasonable time frame of delivery and there is no response! I don’t understand why there are few invited review saying that the delivery was quick as I didn’t receive the parcel after I ordered a month ago now. If you cannot deliver as promised (2-4 business days), you should update your customers. I think I will request a refund but I can see the previous refund experience which make me feel that I cannot get back my £107.8. Disappointed as there are decent products in the stores but the service is awful!”

Helpful Report

Posted 3 years ago

Hi Joanne, Thanks for your feedback. Your order has a longer shipping time as one of the items has a 2-4 week delivery time. The delivery time can be found on the product pages. My apologies this was not previously highlighted when you enquired about your order shipping times. An email has been sent to confirm if you would like the other items shipped separately. Many thanks, Jack

Posted 3 years ago

“items never arrived. so dissapointed”

Helpful Report

Posted 3 years ago

Hi Jacobo, Thank you for your feedback. Unfortunately the delivery address provided did not included your flat number as discussed. We will of course do our best to locate your package and have requested additional information from Royal Mail, however due to the incorrect address we cannot be held responsible for the package not reaching you. Many thanks, Jack

Posted 3 years ago

“it was so so small compared to the photo. like SO much smaller”

Helpful Report

Posted 4 years ago

Hi Elizabeth, Thank you for your feedback and I’m sorry to hear you’re not happy with the size of the item. I can confirm you were sent the correct carafe. This is the same item shown in the product photographs. The measurements and capacity can be found on the product page. We have sent you an email in case you would like to return the item for a refund or if you need any further assistance. Many thanks, Jack

Posted 4 years ago

“Order placed in January 2021. Not received. Chased HUH fed many excuses and then eventually advised in August when I asked to cancel that delivery would be in the next week. It wasn’t so finally after nearly nine months of patience requested a refund. More excuses, needed other details. Immediately. More weeks now gone by and still no refund. DO NOT BUY FROM HUH! The service is the worst I’ve ever had the misfortune to encounter.”

Helpful Report

Posted 4 years ago

Hi Pauline, Thank you for your valued feedback. As you may be aware, unfortunately the HAY Sowden Toaster was significantly delayed in production due to a permanent factory closure during the pandemic. HAY transferred production to a new facility, however this was a lengthy process which unfortunately led to the significant delays with the range. My sincere apologies again for the wait and inconvenience. I can see you requested to cancel the order on 17th September and this was processed for you within a few minutes of your request. Unfortunately because the 180-day window in which PayPal accepts refunds had passed, PayPal declined the refund. We requested your PayPal email address so we could send the funds directly, and you kindly provided these details promptly so the refund could be processed. If you need any further information or help, please let us know and we will be happy to help. Many thanks, Jack

Posted 4 years ago

“I have placed my order in January. Now it's September and I haven't heard anything from the customer service since March. I understand it's been lockdown and you had problems with Brexit, but this is a ridiculously long time to wait on a small order”

Helpful Report

Posted 4 years ago

“Initially good customer service soon went south when I chased up a refund. Was told I'd have to wait 10 working days until after they received it for the return to be processed. A month (and three unanswered emails later) I'm still waiting for a refund/response from the shop.”

Helpful Report

Posted 4 years ago

Hi Steven, Thanks for your feedback. I can see we spoke about your return on 16th June, but we have received no emails since. Are you sending them to hello@huhstore.com? I have sent you an email in follow up as this order is not currently showing as returned, so would like to clarify some details and check the return tracking number, if possible. Many thanks, Jack

Posted 4 years ago

“HUH make you pay for returns. Tracked, so you pay premium (£6) as they can dispute it never arrived. I did this on a tracked parcel and over 1 month later still have no refund. Whatever 10% discount offer is lost if you return the purchase. Amateur after care.”

Helpful Report

Posted 4 years ago

Hi Matt, Thank you for your feedback. We recommend using a tracked service for returns so that you can track your delivery, as well as being entitled to compensation should anything happen to your parcel. This is only a recommendation and you are welcome to post your order back with any service you wish. I can confirm your return was received and a refund was processed on 15th June. I have resent your refund confirmation email. I can see in our email conversation we did not dispute your return or that it had arrived. If you need anything else please let me know and I will be happy to assist. Many thanks, Jack

Posted 4 years ago

“I placed an order with HUH in December, over 6 months ago, for a few small items. Still yet to receive any of my order. I have emailed and messaged on instagram multiple times and been told (if I get a response) that they can post what they have in stock and refund the others. However that was almost 2 months ago, still no refund and still no items. I keep sending the same messages and getting no info or apology back. The most frustrating order I have every placed. Will not being ordering from HUH again”

Helpful Report

Posted 4 years ago

“I purchased some HEM ripple glasses back in January and have yet to receive them. There have been delays due to Brexit however I was notified that the stock has arrived and would be dispatched to me within 2 workings days. That was almost 3 weeks ago. I emailed 2 weeks ago and have yet to receive a reply. What’s more you can still order the items on the website. I appreciate the initial display however Huh are very quick to send marketing emails and yet aren’t dealing with existing customers. Poor service all round. I’ll be contacting my bank to charge the transaction back.”

Helpful Report

Posted 4 years ago

“We ordered about 5 items in Mid JANUARY with 2 to 3 weeks delivery... come JUNE and we are still waiting on these items to be delivered, whilst being promised 'they are nearly ready for shipment' many times followed by radio silence. I would strongly advise against anyone ordering from here if they have any desire to ever receive the goods they pay for. A joke.”

Helpful Report

Posted 4 years ago

Hi Jules, Thank you for your feedback. It is much appreciated as we are always trying to improve our service. Unfortunately due to the Covid situation in India, where the Kelim rug is made, this pre-order item has been significantly delayed in production. I know we already spoke on email regarding this delay, but my sincere apologies if you were not kept up to date with delivery as much as we would have liked. Due to the delays with many products coming into the UK at the moment, we have been running behind on updates. Thankfully as things begin to ease we are getting back on track. I have sent you an email with an update on the delivery of this item and look forward to your response. Many thanks, Jack

Posted 4 years ago

“I placed an order in January (5 months ago) which still hasn't been fulfilled. There has been minimal communication from HUH despite multiple emails from my side. In particular, they have ignored emails regarding a refund.”

Helpful Report

Posted 4 years ago

“I returned my order in January and I'm yet to receive a refund. Without a contact number, I have emailed several times and received one email asking for more information which I replied to and again have not had any response. It has now been over 4 months - this is too long to be waiting for a refund and have no response or reassurance this will be sorted. This has been super stressful, I don't recommend ever shopping with them.”

Helpful Report

Posted 4 years ago

“I don't normally write reviews, but I have now lost my patience with the lack of responses from Huh directly. As with most of the other more negative reviews, I too ordered in January with most things noting a delivery time of up to 5 weeks. At the 5 week mark, I hadn't heard an update, so contacted Huh. Jack explained the issues they'd had with Brexit, and I was understanding of the delays, that was 2 months ago. I was then told at the beginning of April, everything had arrived, then when I finally received tracking, realised it was only a part shipment. There was then issues with the part shipment, a missing item, and something else was a different colour. I was told the remaining items would ship w/c 3rd May, I even followed up and received confirmation of this from Jack on the 30th April, however I still haven't received them, I've had no responses to my emails and no update as to where the rest of my order might be. I don't really mind things are delayed, and get the impact Brexit had on shipping things from Europe, but the slow or complete lack of responses is so frustrating and the fact that I am having to chase is becoming increasingly annoying. Please can someone just get back to me, with an honest and realistic update on when I can expect to receive the remaining items in my order.”

Helpful Report

Posted 4 years ago

HUH. Store is rated 3.9 based on 4,240 reviews