HUH. Store Reviews

Name: HUH. Store
Rating: 4.08

4.1 Rating 3,968 Reviews

78 %

of reviewers recommend HUH. Store

4.1

Based on 3,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience- wouldn’t recommend. Made my order in April, still haven’t received items. After much back and forth I was told I would receive a refund within 10 days. Rather unsurprisingly I still haven’t received this”

Helpful Report

(London) - Posted 1 month ago

“Would give 0 stars if I could. Ordered in March, it's now late June and order still not here. I've emailed multiple times and had no real response or resolution, this place is definitely a scam, or they just don't know how to run a business. I've not even been offered a refund (which I've asked for via email).”

Helpful Report

(London) - Posted 1 month ago

“I was notified my order was delayed for potentially months. Therefore requested to cancel the order. Subsequently I’ve received notification it has been delivered. The order has not be delivered. I am still awaiting refund.”

Helpful Report

(London) - Posted 1 month ago

“I have ordered a t shirt on May 3rd 2025. To this date 23/06/2025 it still has not been delivered. Customer service team keep suggesting products will be shipped within 1-2 weeks and are dealing with backlog. After asking for a refund I am getting no response. STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 1 month ago

“Will never order again from this company, ordered jeans 4 weeks ago still haven't arrived, communication awful, if they don't have stock in their warehouse it shouldn't be on the site. A full refund has been requested”

Helpful Report

Posted 1 month ago

“I ordered a jacket from Huh on 28 April. After a week I was told there would be a 7-10 day delay due to dispatch delay. I received no further communication. I tried to follow up on the chat function but eventually that was disabled. I tried to contact customer service and they kept saying another 2 weeks, another 2 weeks. It has been 2 months and once again I have been told it will be another two weeks. To make matters worse, the same jacket remains on the their store and now has had an even bigger markdown. I can't tell if that is misrepresentation or straight up fraud but I would advise nobody should trust this company to fulfil their orders. Avoid - save your hard earned cash for somewhere else. If could give them 0 stars that's exactly what I would do.”

Helpful Report

Posted 1 month ago

“Purchased items, delayed, then delayed again - order cancelled & ‘refunded’. Refund never received! Thankfully I was able to raise a claim via PayPal … be very cautious in ordering from here. I’m not sure what is going on, but it’s not looking good!”

Helpful Report

Posted 1 month ago

“⭐ 1 star Absolutely appalling service. I placed an order worth £650 on the 25th of March — nearly three months ago — and I have received nothing. Despite repeated emails, I’ve been fobbed off with the same generic response every time, offering no real explanation, no update, and no resolution. For a company handling high-value orders, this level of communication is completely unacceptable. I’ve asked for clear answers: • What’s causing the delay? • When will my order actually arrive? If you can’t fulfil the order, I expect a full refund immediately. Unless I receive a proper response and resolution immediately, I will be reporting this to Trading Standards and raising a dispute with my bank. Deeply disappointed and frustrated. Would not recommend.”

Helpful Report

Posted 1 month ago

“I ordered a Carhartt bag with a 2-3 day delivery period. Told that there was a 'delay' of 7-10 working days making it too late for an intended gift. Cancelled the order via email. I have not received the bag or the refund, it's been nearly three weeks. See TrustPilot for the real reviews. Many customers have a poor experience. Having no contact number is proof of keeping customers at a distance due to high level of complaints. I expect many of their products are drop shipped from the EU and have very long delivery times. You would be better off buying direct from the brands.”

Helpful Report

Posted 1 month ago

“Ordered 5 t-shirts on the 2nd June. Was told they would arrive in 5-10 working days. To date, no items and no communication. Disappointing experience. Wish I had seen the reviews before I placed this order for my husbands birthday.”

Helpful Report

Posted 1 month ago

“i order and i got a message saying item "carhartt shirts" were delayed by 6 day or so. i immediately gopt in touch to say dont worry please cancel the order to save any unneccessary returning. you see i didn't have that long and i bought another pair from another store as time was of the essence for use. but that didn't reaxch in time. then 1 day later another message saying the item is being sent. so there is a bit of inconvenience to trying to cancel to save the having to send back an unwanted item. but thats life., i just felt i had to tell you my experience.”

Helpful Report

Posted 1 month ago

“Absolute sham of a company. Similar story to a few other reviews on here. Ordered an item, was told there would be a slight postage delay. Waited patiently, ended up having to case the order up. Got told there was going to be an even longer delay so informed them I wanted to cancel the order and get a refund. Took a lot of back and forth to finally cancel the order. I was told it would take 3-10 business days for the refund to process (even though they were able to take the money from my account pretty much instantly!) Still waiting...........”

Helpful Report

Posted 1 month ago

“Super quick delivery and quality item. Will order from again in the future. Thanks so much!”

Helpful Report

(London) - Posted 1 month ago

“Scammers. Bought an item in April and it still hasn't arrived. Like everyone else, i keep being told it'll arrive withing the necxt week and nothing happens. I've now had to raise this with my bank to get the money back.”

Helpful Report

Posted 1 month ago

“Message saying my item was delayed and will now be delivered within 7-10 days. That was May 30th, it's now June 17th. No response to my last few emails. No option to cancel or refund the order.”

Helpful Report

Posted 1 month ago

“Awful service. Ordered an item that was in stock on the website. Later found that it was not in stock and they had listed it incorrectly. Over 6 weeks and have not received my refund. They are also ghosting me. DO NOT BUY FROM THIS SHOP.”

Helpful Report

Posted 1 month ago

“Just really poor customer service, have sent 4 emails about my item which was ordered 20 days ago and still haven't heard anything just 'we'll get back to you in 1 day, were committed..." No updates at all, really disappointing service all around”

Helpful Report

Posted 1 month ago

“I will never buy from this store again. IVE BEEN WAITING 2 months for a basic carharrtt T shirt! What an absolute joke. With zero communication from the store unless I contact them. Terrible business”

Helpful Report

Posted 1 month ago

“I’m extremely dissatisfied with the level of service I’ve received. I placed an order for a pair of trousers that was delayed well beyond the originally stated shipping window of 1–2 weeks. I allowed additional time to account for that delay, but after more than a month with no shipment, I requested a refund. I was told the refund would be processed within 3 to 10 days. It has now been over two weeks, and I have yet to receive it. Instead, I continue to get vague, generic responses with no resolution. This is unacceptable. I am still waiting for this matter resolved”

Helpful Report

Posted 1 month ago

“Terrible company. Didn’t delivery my item over a month after order and zero remorse. Stay clear if you want to order anytime soon. 💀”

Helpful Report

Posted 1 month ago

HUH. Store is rated 4.1 based on 3,968 reviews