HUH. Store Reviews

Name: HUH. Store
Rating: 4.09

4.1 Rating 3,951 Reviews

78 %

of reviewers recommend HUH. Store

4.1

Based on 3,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

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“Items ordered were not in stock as advised on their website. Was lied to regarding when the delivery would be. After 2 months I requested a refund which took another 6 weeks of constant requests but no answers from HUH what so ever. Would not recommend using these! Absolute nightmare.”

Helpful Report

(London) - Posted 1 month ago

“I’ve been waiting months for an order. Figured it was just the items I ordered that may be delayed. Since then placed another order and it’s been weeks on this one so far aswell. All items still available to purchase on the website. Avoid if you are expecting anything to be delivered any time soon. Contacted multiple times for updates. Every time I’m told 7-10 days?”

Helpful Report

Posted 1 month ago

“One of the worst companies I’ve ever dealt with. Same as other customers have said says it’s in stock then they keep delaying it, saying it’s coming in one to 2 weeks and never does. Then when you ask them to cancel it and refund you, you have to keep chasing them up for the refund I did get a refund eventually but took a while.”

Helpful Report

Posted 2 months ago

“Maybe the worst customer experience I've ever had. Constant chasing of order, told a pack of lies (it's in stock, no its not...!). Finally after 70 plus days, I get the item. I've been HUH'D!”

Helpful Report

Posted 2 months ago

“Item delivered back on 22/04 still waiting on refund. Had the usual one response on chat asking for order number then ignored. No surprise comments and messages disabled on social media. Awful company. Have contacted my bank for chargeback. If someone does read this then please sore my refund out. Order #139998”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for your feedback. On the website chat, when you send a message please wait for us to respond before following up as each of your follow up messages has been moving you back to the start of the queue. We have replied on the chat as well, but to confirm, a refund was processed for this on 26th April so should clear within 10 business days of that date. You will receive an email confirming the refund 1-2 days before it clears. Regarding the chargeback, this will decline the refund and may take 30-90 days to be resolved, so we would advise allowing the refund to clear if possible. If you need anything else in the meantime please let us know and we will be happy to assist. Many thanks, HUH. Store Team

Posted 2 months ago

“Have not received my complete order. Ive been waiting a month for it. No reply from customer service.”

Helpful Report

Posted 2 months ago

Hi Louis, We’re really sorry to hear that your order hasn’t arrived yet and that you’ve had trouble reaching our customer service. Your frustration is completely understandable. Please reach out to us again via our website chat as we respond to all messages within one working day. Thank you for your patience, HUH. Store Team

Posted 2 months ago

“You will not get your order delivered and you will not be able to get a refund, ordered nearly 2 months ago and no sign of delivery after many attempts to contact, requested a refund over 3 weeks ago and still no money in my account after again many many attempts to contact.”

Helpful Report

Posted 2 months ago

Hi, We’re truly sorry to hear about your experience with your order and understand your frustration. We value our customers and want to make this right for you. Please reach out to us again through our website chat, and we’ll work to resolve this as swiftly as possible. We reply to all messages within 1 working day. Many thanks, HUH. Store Team

Posted 2 months ago

“Items showed as in stock and available to order with next day delivery. Placed the order and was then told the next day that there was a 7-10 day delay. Waited 10 days, asked again and was told another 7-10 days. Asked for a refund, was told 7-10 days for this to be returned. Charged back on credit card.”

Helpful Report

Posted 2 months ago

Hi Matt, Thanks for your feedback. I can confirm the refund was issued on 26th April, please allow up to 10 business days for the funds to clear, as advised, as a chargeback will take much longer – between 30-90 days – to resolve. If you need any assistance please speak to us on the website chat. Many thanks, HUH. Store Team

Posted 2 months ago

“Goods not delivered and constantly not replying to emails or live chat, no communication or customer service. Horrible company that I will be telling my fashion community to avoid.”

Helpful Report

Posted 2 months ago

“They don’t have the item I’ve ordered/paid for, sent me a message to say they will get it in 7-10 days. Don’t answer questions, just reply 7-10 days. I Agreed to an alternative colour/ product on next day delivery, that was Thursday. It’s now Monday and still no sign. 13 days so far and no item Slow to respond to messages…..”

Helpful Report

Posted 2 months ago

“All they ever say when you ask for an update on delivery is 1-2 weeks …from when? From whenever you ask!”

Helpful Report

Posted 2 months ago

“I would like to leave zero stars. This company does not fulfill orders. My order never arrived. I asked for a refund and this has still not appeared. I've been trying to get a refund for several weeks now. Their customer service is non existent. They don't reply or send a 'we'll get back to you in one business day' response ... and then they don't. From the other reviews it appears that this is the way this company operates. Do not order from them.”

Helpful Report

Posted 2 months ago

“Cannot recommend at all. Non-existent customer service. Product received was not as pictured so I emailed hoping I could return it. No response to several emails. I shipped back at my own cost, received delivery confirmation over 2 weeks ago, and now I have another several unanswered emails and live chat messages, asking if they can confirm receipt. Really disappointing experience.”

Helpful Report

Posted 2 months ago

“Ordered items on the 26/03. Was no mention of a restock issue before I purchased the items. Was told on the 01/04 that there was a delay with dispatch as they’re waiting for an item to be restocked. I was told to wait 7/10 business days. Still no delivery and no reply from customer services. Terrible service”

Helpful Report

Posted 2 months ago

“Been trying to sort a refund out for 5 week now absolute joke of a company”

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Posted 2 months ago

“Horrendous service, ordered item on 2nd April and notified of delay for 7-10 days. Heard nothing after this, contacted to ask where my order was and informed of another delay in dispatch. Attempted again to speak to customer services to ask for another update and no response. Currently 4 weeks after order was placed and have no idea when I will receive this. Only refunded postage as I asked for it. If you want to order something and not receive it then order from here!”

Helpful Report

Posted 2 months ago

“Placed an order 21/03 and still not dispatched. They said order is delayed 1-2 weeks, its been over a month. Online chat do not help and apparently it's 24/7 - I haven't had a response in 4 days. I have asked to exchange for items that are in stock, no response. Order updates seem to have stopped. I've ordered 6 items so I am hopeful of still receiving but the way this is going it's not looking well!”

Helpful Report

Posted 2 months ago

“I would not buy anything from this company again. I bought 2 items for a Christmas present for my Daughter. The items didn't arrive. When I contacted them they said there was a delay in despatching my items but they still didn't arrive. I emailed again and they replied on the 22nd January to say they would refund me within 7-10 days. I haven't received a refund as yet and it is now April ! I have contacted them by e mail many times since. They now ignore my e mails.”

Helpful Report

Posted 2 months ago

“Ordered in March, still not dispatched. Tried email, webchat and WhatsApp - given generic responses and no progress. Wish I’d read the Trustpilot reviews before buying - seems this is either a scam company or they have a terrible order system and customer service!”

Helpful Report

Posted 2 months ago

“Took my money. Never delivered”

Helpful Report

Posted 2 months ago

HUH. Store is rated 4.1 based on 3,951 reviews