HUH. Store Reviews

Name: HUH. Store
Rating: 4.08

4.1 Rating 3,961 Reviews

78 %

of reviewers recommend HUH. Store

4.1

Based on 3,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from this store last week and paid for next day delivery - the item still hasn't arrived and despite numerous emails, they are not responding. A complete scam - DO NOT ORDER FROM THIS SITE!!!”

Helpful Report

Posted 1 week ago

“I ordered a shirt 4 weeks ago, the item never arrived. I contacted the store multiple times and got no response, what a poor service! Highly recommend avoiding this company.”

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Posted 1 week ago

“Never have I dealt with such an appalling service. Over two weeks ago I requested an order to be cancelled and refunded, yet still I have not had this processed. It’s illegal what they’re doing by holding my money still. I’m just met with generic generated emails and am still no further. Shameful.”

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Posted 1 week ago

“Awful. My order was placed in April and I have not received it or any explanation. I have emailed repeatedly asking for a refund and received automated responses only. Just awful. No customer service whatsoever. I now regard this as a matter for trading standards and my bank.”

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Posted 1 week ago

“Fast delivery - easy website to use - great discounts too!”

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Posted 1 week ago

“Scam. Failed to ship order. Agreed to cancel order. Failed to send refund, has been almost 2 months. Do not order.”

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Posted 2 weeks ago

“Good service and great product, would recommend”

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Posted 2 weeks ago

“Placed an order 2 weeks ago. Then told there would be a 7-10 day delay. Tried to chase this up but keep getting referred back to the order status which hasn't changed. Dreadful service, woukd not recommend or use this site again”

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Posted 2 weeks ago

“Do not buy from these. I ordered a hoody and paid for it do be delivered quicker. I received no update for two weeks and after confirming a refund on 16th May I have still not received it and keep getting fobbed off on email. It’s now nearly been 2 months since I was supposed to receive my refund. AVOID.”

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Posted 2 weeks ago

“My items never came”

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(London) - Posted 2 weeks ago

“Not a good experience ordered an item for next day delivery no notification or acknowledgment of order. Item was never dispatched and it’s only when I reached out to cancel they responded. Now chasing PayPal for dispute as no refund received either from HUH. Nice to support independent retailers but if basic customer service fails what’s the point.”

Helpful Report

Posted 2 weeks ago

“Awful service. There were delays with stock, which I appreciate happens, but we're 7-8 weeks down the line and I don't have my order. I also cancelled part of the order and still don't have a refund. The customer service is abysmal. Weeks between responses then half answers and 'we're looking into it'. Just avoid this company, not worth the hassle.”

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Posted 2 weeks ago

“Buy from here if you want to wait a month for your item. Has happened to me on both orders placed here. 2* cos the price was good.”

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Posted 2 weeks ago

“Don’t purchase from this company, orders do not arrive. Three times I’ve been promised a £120 refund and three times I’ve been ghosted. Not a legitimate company, scammers more like.”

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Posted 2 weeks ago

“I ordered something mid June, still not received the item. I have asked for a refund twice and had no response. Just automated emails. I would avoid purchasing anything from this company!”

Helpful Report

Posted 2 weeks ago

“Ordered a hoodie. Waited 2 months and still can’t get in contact. No response regarding refund. Avoid at all costs !”

Helpful Report

Posted 2 weeks ago

“Ordered a bag, expected delivery 5 days but heard nothing. Repeated chasing to be told next week. After it hadn’t arrived for almost 2 months I requested to cancel / refund which I’m unsurprisingly still waiting to received. Avoid at all costs”

Helpful Report

Posted 2 weeks ago

“Waited 2 months for order to come after saying it would be delivered next day. First they said they’d refund the next day delivery fee and didn’t so chased that up numerous times as well as asking for an order update and had no response other than an automated one. I have now asked for the order to be cancelled and fully refunded.”

Helpful Report

Posted 2 weeks ago

“I placed an order on the 4th June 2025 for a pair of Carhartt Jeans. I also paid for next day delivery. 2 days later my order hadn't arrived, so I asked for an update and got a response from HUH. saying there was a delay and my order would be arriving in 2 weeks instead. Shock horror 2 weeks had passed and still no order delivery. At this point which is now the 23rd June I have asked for a refund, which they assured me would be with me within 3-10 working days. Now here we are on the 8th July, with no trousers and no refund. It's fair to say I will never be shopping at this store again and hope no one else has to experience this awful level of service.”

Helpful Report

Posted 2 weeks ago

“Absolute Joke, I have been waiting 8 weeks for my order. And no one responds to any emails to tell me where my order is! I have still not received my items after numerous attempts to contact customer support.”

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Posted 2 weeks ago

HUH. Store is rated 4.1 based on 3,961 reviews