HUH. Store Reviews

Name: HUH. Store
Rating: 4.19

4.2 Rating 3,809 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific company..., How is this company still trading?”

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Posted 1 month ago

“Fast despatch and great service. Will definitely use again”

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(London) - Posted 1 month ago

“Awful service and communication. Order cancelled because it was delayed by weeks. Order cancelled and refund promised but not paid and then item turns up. Now expected to pay to return for a refund I do not trust them to make.”

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Posted 1 month ago

“Ordered a sweater on 20/01 and it didn't arrive until 07/03. Communication wasn't too bad, but I have seen a-lot of similar reviews where orders take a long time to arrive so doesn't feel like a reliable company to order from or recommend:”

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Posted 1 month ago

“I still have not received my order I placed on the 20 Feb. I chased on the 27 and was told it was delayed which was clear before I chased. I still haven’t received my order which I have now again had to chase. I have received no communication at all regarding my order and I’m extremely unhappy with the way this has been handled. Would not recommend.”

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Posted 1 month ago

“Still waiting on the rest of my order placed on 9 February. No updates and not replying to my emails. It would appear that they put five star reviews on the website but Trust Pilot reviews are bad.”

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Posted 1 month ago

“I placed a significant order with Huh Store on Saturday, yet by Wednesday, it remains unprocessed. Meanwhile, all other orders from different suppliers have already arrived from my shopping at the weekend. Despite multiple attempts, I have received no communication from their customer service—both their chat desk and help options are unresponsive. I have now escalated the issue to PayPal's Buyer Protection, as even their listed support email is invalid and returns as "not recognised." Given this complete lack of service, I am deeply concerned that this may be a fraudulent operation. If Huh Store resolves this and provides a valid explanation, I will reconsider my review. However, at this point, I strongly caution others against placing an order.”

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Posted 1 month ago

“quality is stunning”

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(London) - Posted 1 month ago

“Terrible customer service, advertising products on Google at cheaper prices than other shops, yet they don't have any stock and don't respond to any email queries. Sent one item from the order, and zero comms regarding the other for 3 weeks now. Had to push though Paypal to get a refund.”

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Posted 1 month ago

“Super efficent website and speedy delivery - would highly recommend to shop on HUH as opposed to a larger company!”

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(London) - Posted 1 month ago

“Speedy delivery and excellent price. Will use this store again”

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(London) - Posted 1 month ago

“Good value prompt delivery. Can’t fault HUH”

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(London) - Posted 1 month ago

“Very quick delivery and product as expected. Thanks HUH!!”

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Posted 1 month ago

“Like all the other 1 star reviews on here, placed an order, 6 days later told item is delayed by 7-10 days, requested to cancel order and to be refunded, no refund and no response to any emails sent.”

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Posted 1 month ago

“Really awful customer service. The parcel took over 2 weeks to be delivered, I was told I could cancel the order, asked to do so twice only for it to still arrive and still be charged. I now have to pay for a return.”

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(London) - Posted 1 month ago

“I ordered in november 2024. Did not hear anything before february 20th. I have not received the order yet. I asked for a refund in january and did not receive any answear.”

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(London) - Posted 1 month ago

“My order was delayed for 2 months The communication very poor too Though it was a scam. I was waiting for 8 weeks but arrived and it was great”

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Posted 1 month ago

“Ordered jeans on 9 Dec 2024 for a Xmas present. Received them 2 and a half months later! If items are not in stock you should convey this to the customer so they can decide if they want to go ahead with the order or not. I would have gone elsewhere if I’d known this would take so long to arrive. Terrible service.”

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Posted 1 month ago

“I ordered a t shirt as a Christmas present in December 2024. I was informed that the delivery would be delayed just before Christmas. It did not arrive at all and I forgot about it in the rush of New Year. I then emailed in January and received a reply that I would receive a refund. This did not arrive but a few weeks later, an email landed in my inbox, saying my delivery was on its way. Finally, over two months late my item arrived. What an incompetent business. I woukd never order from Huh again and urge others not to do so.”

Helpful Report

Posted 1 month ago

“Customer service has been abysmal. Having made an order at the start of January and revising two consecutive emails saying the order is delayed for 10-12 working days - which is fine - I have since chased multiple times with slow response times. I understand orders can be delayed but I have now requested a refund 4 times and each time and met with a generic response that the order is going to be delivered imminently. Seriously frustrating. Please refund me.”

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Posted 2 months ago

HUH. Store is rated 4.2 based on 3,809 reviews