HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,831 Reviews

82 %

of reviewers recommend HUH. Store

4.2

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful selection of products, few of which I can afford.”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service. Ordered items, part of the order arrived then no notification for weeks about the rest of the order. Contacted customer services, no apology but just a link to the other colours of the item that I had ordered asking if I’d like to change colour (it seems to have been updated with only in-stock items). Apparently the colour I chose was out of stock and shouldn’t have appeared on the site for me to buy in the first place. I am waiting on multiple items, but apparently just one of those items are out of stock. No message, no apology when I’d reached out.”

Helpful Report

Posted 1 year ago

Hi Camille, Your latest order was for all in-stock HAY crates and was dispatched the next working day with a next day delivery service. Your order placed 9th July was for some in-stock item and some pre-order items. We split your order and shipped the in-stock items so you could receive them asap, at no additional cost. The remaining items have a 3-6 week lead time and are not delayed, however we emailed you to see if you would prefer to swap these colours for in-stock options as a courtesy. We certainly did not wish to cause any offence and are happy to either swap for in-stock colours or deliver the pre-order items once they are ready. Many thanks, HUH. Store

Posted 1 year ago

“I'm yet to receive my package. I phone royal mail and they informed me that your company is yet to send it to them. Right now I don't nowhere the package is and I'm really worried about my package.. I have sent several mails to your company and not gotten any response from them.. I can't allow my money to go like that… you guys should do something about my package 😭😭😭😡”

Helpful Report

Posted 1 year ago

Hi Alexander, I’m very sorry to hear your parcel is yet to arrive. As discussed on email, your order was dispatched the following business day (Monday 14th August) with a Royal Mail 24 service. This is an untracked QR code delivery, however the tracking number you were emailed is correct. The tracking page states “An update will only be provided when we attempt to deliver your item”. The package should have arrived within 1-2 business days so our sincere apologies this is not the case. We will follow up with Royal Mail and provide you with an update asap. Many thanks, HUH. Store

Posted 1 year ago

“Kept me up to date on delivery as it was a preorder purchase. Would have liked a bit more communication on its arrival in the UK but did meet overall time frame of the delivery it suggested on the website. Great range of products”

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Posted 1 year ago

“Perfect service and swift delivery. Couldn’t ask for more.”

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Posted 1 year ago

“Fast delivery good store 👏🏽”

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Posted 1 year ago

“I ordered a Ferm Living jute rug and Hay kettle. Both arrived promptly, in perfect condition. Very pleased with the products. Colours were true to website. Also the prices were highly competitive. I shall be returning to this website which I strongly recommend. Claire”

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Posted 1 year ago

“Great products, super quick delivery”

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Posted 1 year ago

“Fantastic speedy delivery and the Hay kettle is lovely! Exactly what we we looking for, thank you!”

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Posted 1 year ago

“Great packaging, the item and the price of the item was amazing! Can’t wait to gift it!!”

Helpful Report

Posted 1 year ago

“Ordered HAY crates - quick delivery”

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Posted 1 year ago

“stunning basket. speedy delivery.”

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Posted 1 year ago

“Ordered a cupboard in March 2023, it’s now August and still no sign of it. After chasing a couple of times and being assured it was on its way, I asked for a refund over a month ago but have had no response since. Nothing to show for over £500 after nearly six months. I’m resorting to a review in the hope it’ll prompt some action or at least warn off other customers from putting themselves through the same thing.”

Helpful Report

Posted 1 year ago

“Love this store but recently ordered to Ferm plant divider boxes and only one arrived. Used the customer support to e mail them on the day of arrival and still not heard anything back. Had I heard back this review may have been different but right now poor service when things don’t go well. Still waiting to get this sorted. Disappointed.”

Helpful Report

Posted 1 year ago

“Nicely packaged item and very quick delivery”

Helpful Report

Posted 1 year ago

“Horrendous customer service and purchase experience Ordered a shelving unit 25th March, with the product being advertised as a “4-6 week delivery”. Needless to say that we had to wait a lot longer than this, with the product finally arriving on 8th August after 20 weeks. The customer service was appalling, with the only way to contact being through email with a 7 day expected response time; although on many occasions, no response at all without me having to continually chase after them. There is no phone number or any other way to contact so you will be left in the dark for almost the entirety of your experience. There was no explanation for any delay and no attempt to make our experience any better or compensate, as they already had my money. My advice is, if you see something you like on here, I highly recommend to purchase it from another store.”

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Posted 1 year ago

“Great service, quality product, timely shipping.”

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Posted 1 year ago

“Ordered a Ferm Living lampshade in March 2023 - it is now August and I've yet to receive the item (5 months later!) I've emailed every few weeks for months now - and have either been ignored or get the occasional false promise of when the item would arrive (the dates given were now 2 months ago...) Disappointed by how unresponsive this company is. Very happy taking my money - and expected so much more. Please get in touch about a refund.”

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Posted 1 year ago

“This is the second time I purchase products from HUH and service is very good. Products come well packed and quite fast.”

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Posted 1 year ago

“Great bag - way cheaper and fast delivery, happy!”

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Posted 1 year ago

HUH. Store is rated 4.2 based on 3,831 reviews