HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,831 Reviews

82 %

of reviewers recommend HUH. Store

4.2

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, I ordered a bag through HUH. Store late in the evening. I found the bag cheaper elsewhere, I so I emailed them first thing in the morning to cancel the order. Their cancelling and returns policy is really bad. Rather than a simple button to cancel the order, I had to email them to cancel. I was hoping that I would catch them in time so that they wouldn’t ship the bag, as I would have to pay £5 for delivery. I sent that email on the 5th July, it’s now the 26th and I have not even had a response from them since then. They clearly didn’t cancel the order and the bag was posted out to me. Their returns policy is so bad, I had to pay another £5.95 to post back the bag. On Royal Mail tracking I can see that the package was delivered back to them 7 days ago now, and they still have not even acknowledged that they received it. And they still have not responded to my original email at the start of the month. They have not refunded the money and I have no idea if I’ll even get one. All in all it’s been a terrible company to buy from. I’m even wondering if it is a legitimate company.”

Helpful Report

Posted 1 year ago

“Great range of high quality products, branded and unique and competitively priced. Swift delivery.”

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Posted 1 year ago

“Really fast delivery, slick looking website that is easy to use and some great brands here.”

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Posted 1 year ago

“This supplier has had my money for 4 months and has neither delivered the item nor given me any reliable information regarding a potential date. I’ve just had lies. No stars at all.”

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Posted 1 year ago

“Placed my order 6 weeks ago, has not arrived yet and trying to contact a member of staff is impossible”

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Posted 1 year ago

“No refund for an item I’ve returned. No response to emails and they’ve blocked messages and comments on Instagram. Lots of people with the same issue. I’m going to have to contact my credit card to claim a refund.”

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Posted 1 year ago

Hi Adam, Please send one email at a time until we respond, as each follow up has been moving you back to the start of the queue before you have been reached. Please allow up to 10 business days for your return to be unpacked and processed, as stated on our returns policy and FAQ page. I can confirm this has been received back and and a refund has been processed for you. The funds should show on your statement in the next 3-7 business days. If you need anything else in the meantime please let me know and I will be happy to assist. Many thanks, HUH. Store

Posted 1 year ago

“Amazing ! Fast delivery !”

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Posted 1 year ago

“Came quickly and great quality”

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Posted 1 year ago

“Great choice of products and delivery was very quick and efficient. Would recommend and would shop here again!”

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Posted 1 year ago

“Love HUH store, quality and range of their stock is insane! Big love ❤️”

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Posted 1 year ago

“Great shop, quick delivery!”

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Posted 1 year ago

“Great first time buying experience with quick dispatch and delivery. Found the item I wanted at the best price after a web search with a 25% discount offer. Highly recommended, couldn’t be better.”

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Posted 1 year ago

“Loved the entire process!”

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Posted 1 year ago

“Purchased for my 17 year old nephew and he was more than happy with the t-shirt! Great quality and fit.”

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Posted 1 year ago

“Love your selection of clothes and fast delivery”

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Posted 1 year ago

“I placed an order on 6 March. We are now 4 month on from that date, almost 5 months to be precise. No Table, no updates, no nothing. I've requested a refund with you.. no refund has happened. No reply to any emails, no comms... in this day & age where we are in constant comms, no replies are quite frankly appalling. A refund takes literally minutes to action. You should be ashamed of the service you are offering.”

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Posted 1 year ago

“We ordered a coffee table and after months of waiting we asked for a refund. We have been waiting for this refund since March 2023 (>200£). Now they don’t even respond to emails. Totally unacceptable. Please avoid this company.”

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Posted 1 year ago

“Extremely poor communication and experience. I ordered some glasses on 8 May and since then all I get is updated emails now and again but still haven’t received the delivery - it’s now mid July. I can’t call anyone because they don’t have a phone number. You can only contact them via email and even then no one responds!! Extremely unimpressed with this company. I just want a refund ASAP!!!”

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Posted 1 year ago

“Really well priced items at the end of sale and postage was super quick and fair value. Overall happy with my purchase and experience.”

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Posted 1 year ago

“Parcel came very quick and easy to order from !”

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Posted 1 year ago

HUH. Store is rated 4.2 based on 3,831 reviews