HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,830 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good purchase!!”

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Posted 1 year ago

“Really fast delivery and loved the product!”

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Posted 1 year ago

“I ordered 2 Hay storage crates from HUH. Easy to use website and excellent speedy delivery. Very happy”

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Posted 1 year ago

“Really terrible customer service. I ordered a ferm living lampshade and cushion in June with 3-6 weeks provided as the lead time. Now already in Sep, after chasing several emails to check the status, I haven't received any update from them at all yet!! As customer, really want to understand what is happening, even if there is delay, better to clarify the situation. May I know what is going on? What should I do? Really need help here.”

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Posted 1 year ago

“Great product and efficient service”

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Posted 1 year ago

“Good shop, good price , im happy customer i will return to make another order”

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Posted 1 year ago

“Terrible customer service. I’ve been waiting over a month for a refund and have chased constantly.”

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Posted 1 year ago

“Delivery and products arrived very well! Communication with stuff all good too!”

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Posted 1 year ago

“I purchased the HAY crates in a few colourways, and am so pleased! There was good communication from HUH. Store, and my crates arrived within a day! Thank you.”

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Posted 1 year ago

“No refund!”

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Posted 1 year ago

“Arrived quickly, correct item, great price. Would order from them again.”

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Posted 1 year ago

“Ordered HAY crates and was happy with the price and quality -- they were delivered within only a few days. Will be purchasing more.”

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Posted 1 year ago

“I ordered a lampshade at the beginning of June, I was told that it wasn't in stock yet but that they would update me soon. By August I hadn't heard anything about it and when I emailed to ask I got no response. I emailed again and got no response again. I finally asked to cancel my order and a few hours later I received a notification that my order was being delivered which I assume means someone saw my email and finally did something. I emailed again to say that I still wanted to return the item and I have yet to receive any response back. Do not order if you want good customer service as there is none.”

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Posted 1 year ago

“Loved my items, came in perfect condition and delivery was super quick. Great all round.”

HUH. Store 5 star review on 24th August 2023

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Posted 1 year ago

“Great store. Loads of choice and super quick delivery.”

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Posted 1 year ago

“Terrible experience. Ordered online 4 items from Hay on 11th March. Still haven't received the last item from my order. I have had to send chase emails every 1-2 months to ask where my things are. The last few I have had no reply and no apology or offer to refund. The last chase I sent today about the last outstanding item, I received an email saying it's on it's dispatched but no apology. They obviously forgot about me. I understand this is a small independent business that has likely bitten off more than it can chew but as a returning customer I think they should do something about their shocking customer service and not sell things that they don't physically have in stock as this is where the problems lie”

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Posted 1 year ago

Hi Claire, Thanks for your feedback and our sincere apologies for the delay with the pre-order items on your order. I can see the emails you are referring to are the automated updated and shipping confirmations, which is why there is no personalised apology, however we do sincerely apologise for any inconvenience caused. We no longer offer any pre-orders on any items due to these shipping and import delays into the UK. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

“Amazing product and quick delivery. Love everything they sell :)”

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Posted 1 year ago

“Great product quality and range.”

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Posted 1 year ago

“Easy transaction. Quick postage. Happy with my order.”

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Posted 1 year ago

“Beautiful selection of products, few of which I can afford.”

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Posted 1 year ago

HUH. Store is rated 4.2 based on 3,830 reviews