HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,831 Reviews

82 %

of reviewers recommend HUH. Store

4.2

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always an amazing service”

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Posted 1 year ago

“Great selection of items and fast delivery”

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Posted 1 year ago

“I cannot express how deeply disappointed I am with my entire experience with this online store. From the moment I placed my order, it has been a cascade of issues and frustrations that have left me utterly dismayed. Firstly, the item I ordered took an exorbitant amount of time to arrive. The lack of communication and responsiveness from the company was astounding. I resorted to sending multiple emails, and it took them over a week just to acknowledge my concerns. To make matters worse, when the item finally arrived, it was faulty. Not only did I receive a defective product, but the company's complete silence on this matter has been deafening. It's as if they have no regard for their customers' satisfaction or concerns. I've still not heard back from my last message which was over 7 days ago. Based on this horrendous experience, I feel compelled to warn others about the significant risk involved in dealing with this company. I implore anyone considering ordering from them to think twice and reconsider. Their lack of professionalism, poor communication, and apparent disregard for product quality make them a real liability. I would strongly advise against engaging with this online store. My experience has been nothing short of a nightmare, and I believe it is my responsibility to caution fellow consumers about the potential pitfalls they might encounter. Save yourself the frustration, time, and money by seeking out a more reputable and customer-oriented company for your needs.”

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Posted 1 year ago

“Lovely products and excellent, fast customer service when I emailed with a query.”

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Posted 1 year ago

“I ordered two bar stools in early May my money has been cashed and the only up date I had was that I would receive the goods on the 17 to 21st of July. I have found in increasing frustrating to have contact with any one about my order.”

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Posted 1 year ago

“Fab customer service and delivery times”

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Posted 1 year ago

“As the HAY boxes I ordered had to be ordered from the supplier before despatch, it took a few weeks to receive them, but HUH. Store kept me updated with regular emails. Once they were ready the arrival was speedy and minimal (but still protective) packaging was used which I appreciate from a sustainability point of view.”

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Posted 1 year ago

“Fast pleasant transaction on a quality product. First but certainly not the last time I will shop with HUH.Store. Thank you.”

HUH. Store 5 star review on 2nd August 2023

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Posted 1 year ago

“Great quality products”

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Posted 1 year ago

“diabolical. tried to cancel my order 4 times before it was even dispatched (which took 6 weeks) and no response to any email. No phone number, can't DM or comment on Insta, left with £70 worth of products I do not want. Do not order under any circumstances, absolute joke”

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Posted 1 year ago

Hi Francesca, Thank you for your feedback. Our apologies that your order was not cancelled prior to being dispatched. The items you ordered were on pre-order with a 3-6 week delivery time, which is why delivery was longer than the standard 2-4 days (or next day) for in-stock items. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

“Always helpful, I buy a few items of clothes but moreso the pieces for the home, a really well edited selection that’s always a little surprising ( in a good way :-) ))”

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Posted 1 year ago

“Sell cute things. quick delivery - no issues whatsoever.”

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Posted 1 year ago

“Quick delivery of the majority of the order, one item out of stock, took ages to get response and eventually a refund. Decent prices, need to improve communication lines with customers as at present it’s too long to receive responses.”

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Posted 1 year ago

“Great price for a Norse projects cap. Delivered quickly. Would recommend ordering from huh store”

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Posted 1 year ago

“First time ordering and I’m going to be ordering again. First class service. Delivery was super fast and item as just as advertised. Great experience.”

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Posted 1 year ago

“Great store with good selection and great prices”

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Posted 1 year ago

“I purchased items and then returned them, following all the return instructions. I received proof of delivery of the returned items to the store, but it’s now been nearly 4 weeks since and I’ve not been refunded or the return even acknowledged. I have emailed the huhstore contact email several times and received no response. Do not use!”

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Posted 1 year ago

“Professional service. I was kept up to date with the progress of my order through to delivery. My item was delivered on time and well packaged. I would order from HUH again.”

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Posted 1 year ago

“i made my order on 30th May. I still have no goods. I have sent emails over the course of the last 2 weeks and not had a single reply. Where are my goods? You have taken payment of almost £150 and i have literally nothing to show for it and you cant even grace me with a response to my question asking what the status of my order is. I would recommend you steer well clear of this retailer.”

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Posted 1 year ago

“This company is an actual joke! We ordered a pair of Hay Hee lounge chairs for the garden on the 28th March and still have not recieved them - summer is nearly over! We have reached out to Huh store over and over again and there has been no response from them since the 8th April. We have requested a refund on the product and are now being completely ignored. We are out of pocket by £430 and none the wiser as to whether we will ever be refunded. Do not use this store!!”

Helpful Report

Posted 1 year ago

Hi Jack, We do sincerely apologise for the delay with your order, however the last update was emailed to you one week ago. You can also find the update listed clearly on your order status page – "Expected delivery 1-4 August" The stock arrived at our warehouse this morning and is on track to deliver between these dates. Your order has now been cancelled and refunded as requested and the funds should show on your statement in the next 3-7 business days. If you need anything else at all please let us know. Many thanks, HUH. Store

Posted 1 year ago

HUH. Store is rated 4.2 based on 3,831 reviews