HUH. Store Reviews

Name: HUH. Store
Rating: 4.10

4.1 Rating 3,948 Reviews

78 %

of reviewers recommend HUH. Store

4.1

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

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“Waited 3 months for my item to be posted (not delivered) with NO update or reason provided.”

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Posted 1 month ago

“Exactly the same issue as everyone else on here. Items ordered ages ago, fobbed off with messages saying 7-10 day delays, not items arrived so requested a refund - refund was authorised by them over a month ago. No refund money has arrived. Keep being fobbed off with “wait up to 10 working days”. Still waiting…… I will now avoid this company at all costs.”

Helpful Report

Posted 1 month ago

“Should have listened to the bad reviews as they are unfortunately very accurate, ordered and 6 weeks later nothing, no updates in weeks and they don’t respond to refund requests. I’m still trying to get a refund. Extremely disappointing AVOID.”

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Posted 1 month ago

“I placed an order with Huh on 29 March. I am still waiting for my parcel! I keep contacting them and they keep fobbing me off with it will arrive in 7-10 days time. Exasperating.”

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Posted 1 month ago

“Awful service! Made an order on the 12th May, still haven’t received it and still no one has got back to me! Looks like I’m just gonna have to go down the refund route. Disappointing.”

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Posted 1 month ago

“Horrendous experience. Ordered a jacket months ago, repeatedly asking for updates and given the generic delay updates everyone else is getting. Cancelled order and asked for a refund. Wish me luck...”

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Posted 1 month ago

“I ordered 2 items well over a month ago and still haven't received them. I've emailed 3 times for an explanation but only received one reply, which was completely unsatisfactory. It should be noted that the money came out of my account within a few days of placing the order. Awful service.”

Helpful Report

Posted 1 month ago

“Placed an order on the 2nd of April, haven't received it yet - 28th of May. Customer service slow and unhelpful.”

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Posted 1 month ago

“Still waiting for my order 2 months later. Had an initial message saying it would be delayed by a week which was fine as they refunded next day delivery, but that was 8 weeks ago! Starting to wonder if this store is actually a scam shop front… Have contacted on Instagram, live chat and email with no response to my latest communication. AVOID if you don’t want to lose your money forever!!”

Helpful Report

Posted 1 month ago

“Ordered 2 t shirts and long sleeved t shirt 2nd May advised won't be dispatched due to "dispatch delay" wait 7-10working days, but nothing since, sent multiple messages in their chatting system, to a point I am getting ignored now. Sent emails today, as I need to get somewhere with this. Terrible experience so far.”

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Posted 1 month ago

“Absolutely disgusting, would not recommend these con merchants.”

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(London) - Posted 1 month ago

“Shocking company. I ordered a cap which I didn’t get an update for in over three weeks (I was told each time I asked that there were supply issues) I then cancelled the order and was granted a refund, the refund still hasn’t shown after 10 business days.”

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Posted 1 month ago

“This is the worst company I have ever bought anything from by a country mile. I ordered a top 3 months ago, and still haven't received it. whenever I ask for an update, I either don't get a response, or am told that there will be a 1-2 week wait due to supply issues...They have sent me this same message about 3 times over the three month period...So I asked for a refund, and still haven't got a reply....Really really poor customer service.”

Helpful Report

Posted 1 month ago

“Terrible experience! I’ve placed 2 orders, and both have been delayed after purchasing. I order the first item on Thursday 27th March and I still haven’t received it. The 2nd order was kore recent after receiving a voucher from them for the earlier delays. However, I’ve now received a delivery delay email for this order as well.”

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Posted 1 month ago

“I ordered an item (a jumper) 5 months ago and it has still not arrived. I have emailed multiple multiple times and always get told that it is on its way, I also asked to just be refunded if they do not have the item, but they are insistent is is coming and are not issuing a refund. Utterly ridiculous.”

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Posted 1 month ago

“Good service”

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(London) - Posted 1 month ago

“I’ve had a very similar experience to others. I ordered two jackets on the 6th of may with next day delivery. I didn’t hear anything from Huh in relation to my order within 48 hours so I messaged them on their online chat. I didn’t received a reply for a further 48 hours stating there was a delay with stock and they would be with me in 7-10 days. 10 days later I still had no update or any sign of my product so I reached out again. A further 48 hours later I get a reply saying it would be a further 1-2 weeks for dispatch. I requested a refund at this point and STILL didn’t get a reply for another 48 hours, at which point they tell me it will take 3-10 business days for me to receive a refund, at this point this is best case scenario 24 days, worst case scenario over a month between the order being placed and the receipt of the refund. Terrible service and terrible customer service and I would advise anyone to avoid at all costs”

Helpful Report

Posted 1 month ago

“AVOID!!!! Ordered next day delivery and still have not received item. I have messaged and emailed several times with no response.”

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Posted 1 month ago

“Absolutely horrific company, customer service is shocking and totally automated responses! Been waiting over a month for my order and still sign of delivery. Can’t speak to anyone directly and when I get a response it’s just 5-7 business days.. never known anything like it.. avoid at all costs”

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Posted 1 month ago

“Price was unbeatable however took almost two months for trousers to arrive. Really hard to contact anyone and poor updates. Simply “warehouse issue and within 7-14 days”, this was repeated every 14 days until finally arrived.”

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Posted 1 month ago

HUH. Store is rated 4.1 based on 3,948 reviews