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Hersey & Son Reviews

4.9 Rating 7,966 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,966 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 5th November 2026

Cheryl Mortell Mortell

Hersey & Son 5 star review on 31st January 2026

Karen Armstrong

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bitterly disappointed in the minute keyring for nearly £40! Was a leaving present for a friend going to Australia, almost too embarrassed to give it to her.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for taking the time to review the St Christopher keyring. We are sorry to hear that the keyring was not as you expected. On our website, we detail the measurement of the keyring for our customers. If you wish to return your order to us we can issue you with a refund. With best wishes Hersey Silversmiths

Posted 1 month ago

“Lovely bangle very good quality,and real fast delivery (next day)”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“I ordered a silver cuff bracelet for my husband with engraving. It looks fabulous and arrived on time and was very quick to be delivered. Thank you”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“I bought the heart locket for my sister as a birthday present. Very quick delivery and great service as I was kept informed about the progress. The locket is lovely and I'm sure my sister will love it”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Really good service”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Quality product, speedy service and delivery, very happy with my purchase”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Your company was recommended to me by a friend who had also purchased from you. The website was great and the ordering process simple and straightforward. Was very impressed with the speedy delivery and delighted with the quality and presentation of the product. High quality material and craftsmanship and will definitely consider a further purchase”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for taking the time to leave us a review, we are delighted you are happy with the product and our service. Thank you for shopping with us.

Posted 1 month ago

“The ordering and delivery was fine - timely and easy to do. However, the size of box was disappointing. Even though the measurements were given, it is very small and I feel even given the high price of silver at the moment, not value for money. I think that a warning should be added to remind customers abroad of potential customs fees. The fee I paid was equal to 40% of price so it meant it was much expensive than I anticipated. This was my fault for not checking but it would be helpful if you reminded international customers that customs duties may be added.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for your order and review. We are sorry to hear that you are not happy with the size of the silver hinged box, the measurements are detailed on our website. Under delivery information on our website we detail the VAT, Duties and taxes as we try our best to keep our international customers informed of these. Please see below. International Customers: VAT, Duties, & Taxes Please note that if you order products for delivery destinations outside the UK, VAT will generally not be included in your final cost. Non-EU Orders: Your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. Duty may be charged at the country of destination. We have no control over these charges and cannot predict their amount. You will be responsible for the payment of these charges.

Posted 2 months ago

“I ordered a beautiful silver 'star' necklace for my Grand daughter for when she starts school, it's a family tradition that I have done with my other 2 Grand daughters. From ordering to arrival everything went smoothly and when I opened the box to see the necklace I was thrilled, it's beautiful, thank you x”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for taking the time to review our star necklace, we hope you grand daughter enjoys wearing the necklace!

Posted 2 months ago

“Very happy with my cross necklace. It’s beautiful bright silver and dainty too. Looks durable but delicate. Love the adjustable necklace length options. Thank you so much.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Excellent service”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Ordered an engraved bracelet but got it and it was too small Hersey sorted another bracelet out with no fuss quibbling. Fantastic value for money and superb customer service”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for your review. We’re glad to hear the issue with the bracelet size was sorted out smoothly, and that you’re happy with the value and service. Kind regards, Hersey & Son

Posted 2 months ago

“Lovely quality silver products”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Nice quality, quick delivery. Will definitely use them again!”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Lovely item, and quick delivery, great a service all round.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“I purchased a really nice, high quality silver ID bracelet for my husband's birthday. Easy transaction, arrived on time. Very pleased. Will buy from Hersey & Son again!”

Hersey & Son 5 star review on 29th August 2026

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Quick friendly service. I'm delighted with my bracelet.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

Thank you for your kind words. We’re glad you’re delighted with your bracelet and that you found our service quick and friendly. Many thanks Hersey Silversmiths

Posted 2 months ago

“Second time have bought a item from you excelant service and quality of items”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Great customer service, love the personal contact”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“I bought this for my daughter. She loved it - as did her friends when they saw her wearing it. Good quality. Good service.”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

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Hersey & Son is rated 4.9 based on 7,966 reviews