“Bought for my son’s 16th birthday.
Chain didn’t have an end ring, so really fiddly to secure through the links of chain.
Was very shiny (almost shimmery)
He didn’t like it.”
“Unfortunately the script I chose when ordering was not the one that arrived. A fundamental part of my order. I did not have time to return as it was a present. Personally I could not order again due to lack of confidence”
Thank you for your review, we apologise that the font was not has you had requested. We would have been happy to assist you with this and will contact you directly.
“The earrings are ok, but the gift box and packing was awful I got earings in a ring gift box not what I expected for the price of small silver earings”
“The order was delivered quickly but sadly, this was the only positive. The incorrect item was sent and it was clearly a rushed job with poor attention to detail. The bangle was not symmetrical and highly disappointing resulting in a return. It is such a shame that more attention is not paid to fulfilling orders correctly and quality assuring products over the turnaround time.”
Dear William,
Thank you for your review. I'm very sorry that you received an incorrect size product and that you were not happy with the quality of the bracelet. This is an extremely unusual occurrence as our colleague who checks and packs everything normally picks any problems up. We can only apologise that we did not see the mistake on this occasion and will, of course, issue you with a full refund on receipt of the return.
Kind regards
Hersey Silversmiths
Hi
Thank you for your review. We apologise that the chain has arrived with a knot in it. This has unfortunately happened in transit. We have tried to contact you today by phone and left a message for you to call us on 01932 225989 and we will be able to assist you.
We look forward to hearing from you and please accept our sincere apologises for any inconvenience.
With many thanks Hersey Silversmiths
“I'm very disappointed if I'm honest my nieces bangle came and it doesn't fit her which cost me £54 now I didn't mind that 1 bit BUT ive emailed twice and no response at all !very disappointed”
Hi
Thank you for your review. We apologise that we had not replied to your email received on Friday 5th May.
We try our utmost to reply to all of our emails as quickly as possible.
As discussed we have advised you to return the bangle to us and we will issue a refund less the cost of the engraving.
With many thanks
Hersey Silversmiths
“I received the item and I was extremely disappointed, it was cheap and flimsy looking and not what I expected. It’s a shame as I have ordered from this company before and was happy with the product.”
“I was unhappy with my order when it arrived, and it said on their website that you needed to email them for a refund. So I emailed them to express my dissatisfaction and request a refund, but I never got a reply.
I rang them in the end, and they said you don't have to request a refund you just send it back to the PO Box address on their website.
I wasn't happy with my product, the misleading info on the website and the fact that I never had a response from them.”
Dear Holly,
Thank you for your feedback. I'm very sorry that we didn't respond to your initial email. We pride ourselves on our customer service and usually reply to all our customers as quickly as possible. We received your order back at our workshop on 13th December in the post and processed your refund the following day.
Kind regards
Hersey Silversmiths
Hi, Thank you for your review and recent order.
Since Brexit all of our European orders are no longer subject to VAT in this country. This is now charged in the country of destination and may incur a handling fee.
We sadly have no control over the amount that is charged.
With many thanks Hersey Silversmiths
“I am glad to have this opportunity to tell you that I am NOT pleased. I bought a silver penknife in the hope that it would replace my friend's stainless steel family heirloom that was taken from him on the memorable occasion of paying homage to our late Queens coffin.
I hoped it would go in some measure to console the loss. However, when I opened the well-wrapped item, to my horror I see this crudely engraved silver penknife. I tried the knife out and again was disappointed as I think it would only cut butter!!!
I did feel like phoning you up but thought better of it. After all, it was I who thought it would be a great idea to have it engraved. It looks like something from a Xmas cracker instead of £180 worth of silver.”
Dear Elizabeth, thank you for your feedback. These little Victorinox penknives are usually very well received but if you would like to get in touch we can certainly try and resolve this for you. Kind regards, Stewart Hersey
“I ordered a silver engraved bracelet covered in black marks. When I attempted to wipe them, they smeared all over the bracelet. When I called Hersey to query this, I spoke to a woman who was not at all apologetic and actually a little rude. She told me it just the stuff used to polish left on the bracelet and I could attempt to get it off. When I explained I had already tried, she said I could return it and they would clean it. Firstly, it was a gift and I didn't have time to return it. Secondly, it should have been sent in a suitable condition in the first place! Very unhappy customer.”
Dear Victoria,
Thank you for your review. We are very sorry that your bracelet had some residue of jeweller's rouge left on it when received and that you were unhappy with the way that your call to us was handled. Please return the bracelet to us and we will be able to issue a full refund for you. We have contacted you via email to advise as to how to return this to us.
Kind regards
Hersey Silversmiths
“The bangle was exquisite quality but far too small for a ladies item. Information about size was totally inadequate. had to return it unfortunately, which incurred extra expense as it had to be insured.”
“I’m not sure that I could recommend this company based on my interactions with them. They sent me the wrong item, when I rang up there was no apology and they refused to cover return postage even though I’m disabled and due to covid I have to pay my carer to take this item to the post office for me. I had difficulty creating an account on their website to track the item so emailed to ask about it but they didn’t respond. They didn’t notify me when it was sent and it was sent in a Jiffy bag that my postman threw over my side gate. This was an expensive piece of jewellery. I’m not sure why boxes aren’t letterbox friendly like Pandora. I doubt I’ll shop here again, not a good experience.”
Thank you for your comments. We are sorry that you are disappointed with your shopping experience with us. Unfortunately, for some unknown reason, your original email was diverted to our junk mail which is left unchecked. We can therefore understand your frustration at us not initially responding to you. We did, however, get back to your answerphone message straight away and issued a full refund, as promised, as soon as we received the ring back at our workshop. Customer service is very important to us and we never intentionally ignore correspondence.
Kind regards
Hersey Silversmiths
“Good service with delivery very quick from ordering. However though the engraved piece was of good quality, I was very disappointed in its size. Even for a skinny tie it was just not wide enough”
We thank you for your comments, and are glad you are happy with the quality and delivery time.
Sorry that you feel the size was smaller than you expected, the clip is designed to hold the tie in place and attach it to the shirt, not to cover the whole tie. We feel that it is perfect for a skinny tie at 32mm across and hope that this addresses your concern.
Kind regards,
Stewart Hersey
