Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 6,854 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 6,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 12th June 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was brilliant before purchasing but since i have had an issue with the product no one has been in contact or responded to my complaint”

Helpful Report

(Walton-on-Thames) - Posted 3 months ago

Hi Shannon, we have sorted this out for you. Thanks, Stewart Hersey

Posted 3 months ago

“Thought I had found the perfect company, small independent, long established and good reviews. Can't knock the quality or price, but had an issue with the engraving, asked for the date of our wedding to be put on them, when you fill out the form online you have a check box to confirm that is what you want. Received the bracelets and upon opening found the year was 20 years out. This was sorted straight away and very quickly but has pardon the pun taken the shine of it a bit. Did have another issue which I will review separately.”

Helpful Report

(Walton-on-Thames) - Posted 3 months ago

Thank you for taking the time to review your recent order. We are sorry that we made a mistake on the engraving but see that we rectified this for you as quickly as possible and refunded the return postage to you. We do our best to sort any issues out for our customers. with many thanks Hersey Silversmiths

Posted 3 months ago

“Unfortunately there was a spelling mistake on the engraving when I received it. This was a birthday present for my partner. I had not checked it before giving it to him as it was gift wrapped so it was quite disappointing when he opened it.”

Helpful Report

(Walton-on-Thames) - Posted 4 months ago

Hi, thank you for your review. We we apologise that there was an error with the engraving. We have replied directly to your email you sent to us requesting you return the cufflinks and we will of course ensure you receive a correctly engraved pair. Please accept our sincere apologies. Hersey Silversmiths

Posted 4 months ago

“Unfortunately, we were not happy with the order as the crystal decanter we purchased as a present to our friends arrived with the silver engraved top not glued properly with glue residues everywhere and a dent in the silver top. As we were pressed for time, we decided to give it our friends, who will try and sort/glue the silver top elsewhere. it is a shame as the decanter itself is beuatiful but this experience spoiled the whole thing.”

Helpful Report

(Walton-on-Thames) - Posted 9 months ago

Hi Serge Thank you for your email and recent order. We apologise that there was glue residue on the decanter and the top has a dent in it. We would kindly ask if your friends can return the decanter to us , we will be able to sort this out for them. Our returns address is on the paperwork with the order, P O Box 639 Walton on Thames KT12 9GN Please accept our sincere apologises for any inconvenience caused. With many thanks Hersey Silversmiths

Posted 9 months ago

“Decanter arrived completely smashed to bits. Packaging wasn’t adequate enough. Going to return for a full refund.”

Helpful Report

Posted 1 year ago

“Bought for my son’s 16th birthday. Chain didn’t have an end ring, so really fiddly to secure through the links of chain. Was very shiny (almost shimmery) He didn’t like it.”

Helpful Report

Posted 1 year ago

“Unfortunately the script I chose when ordering was not the one that arrived. A fundamental part of my order. I did not have time to return as it was a present. Personally I could not order again due to lack of confidence”

Helpful Report

Posted 1 year ago

Thank you for your review, we apologise that the font was not has you had requested. We would have been happy to assist you with this and will contact you directly.

Posted 1 year ago

“The earrings are ok, but the gift box and packing was awful I got earings in a ring gift box not what I expected for the price of small silver earings”

Helpful Report

Posted 1 year ago

“The order was delivered quickly but sadly, this was the only positive. The incorrect item was sent and it was clearly a rushed job with poor attention to detail. The bangle was not symmetrical and highly disappointing resulting in a return. It is such a shame that more attention is not paid to fulfilling orders correctly and quality assuring products over the turnaround time.”

Helpful Report

Posted 2 years ago

Dear William, Thank you for your review. I'm very sorry that you received an incorrect size product and that you were not happy with the quality of the bracelet. This is an extremely unusual occurrence as our colleague who checks and packs everything normally picks any problems up. We can only apologise that we did not see the mistake on this occasion and will, of course, issue you with a full refund on receipt of the return. Kind regards Hersey Silversmiths

Posted 2 years ago

“I liked the necklace until I took it out the box and it has a massive knot in it and I'm not able to get it out”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. We apologise that the chain has arrived with a knot in it. This has unfortunately happened in transit. We have tried to contact you today by phone and left a message for you to call us on 01932 225989 and we will be able to assist you. We look forward to hearing from you and please accept our sincere apologises for any inconvenience. With many thanks Hersey Silversmiths

Posted 2 years ago

“I'm very disappointed if I'm honest my nieces bangle came and it doesn't fit her which cost me £54 now I didn't mind that 1 bit BUT ive emailed twice and no response at all !very disappointed”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. We apologise that we had not replied to your email received on Friday 5th May. We try our utmost to reply to all of our emails as quickly as possible. As discussed we have advised you to return the bangle to us and we will issue a refund less the cost of the engraving. With many thanks Hersey Silversmiths

Posted 2 years ago

“I received the item and I was extremely disappointed, it was cheap and flimsy looking and not what I expected. It’s a shame as I have ordered from this company before and was happy with the product.”

Helpful Report

Posted 2 years ago

“I was unhappy with my order when it arrived, and it said on their website that you needed to email them for a refund. So I emailed them to express my dissatisfaction and request a refund, but I never got a reply. I rang them in the end, and they said you don't have to request a refund you just send it back to the PO Box address on their website. I wasn't happy with my product, the misleading info on the website and the fact that I never had a response from them.”

Helpful Report

Posted 2 years ago

Dear Holly, Thank you for your feedback. I'm very sorry that we didn't respond to your initial email. We pride ourselves on our customer service and usually reply to all our customers as quickly as possible. We received your order back at our workshop on 13th December in the post and processed your refund the following day. Kind regards Hersey Silversmiths

Posted 2 years ago

“Product was good as expected. Disgusted with the tax (65£) on delivery, because of that I probably won't use you again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review and recent order. Since Brexit all of our European orders are no longer subject to VAT in this country. This is now charged in the country of destination and may incur a handling fee. We sadly have no control over the amount that is charged. With many thanks Hersey Silversmiths

Posted 2 years ago

“I am glad to have this opportunity to tell you that I am NOT pleased. I bought a silver penknife in the hope that it would replace my friend's stainless steel family heirloom that was taken from him on the memorable occasion of paying homage to our late Queens coffin. I hoped it would go in some measure to console the loss. However, when I opened the well-wrapped item, to my horror I see this crudely engraved silver penknife. I tried the knife out and again was disappointed as I think it would only cut butter!!! I did feel like phoning you up but thought better of it. After all, it was I who thought it would be a great idea to have it engraved. It looks like something from a Xmas cracker instead of £180 worth of silver.”

Helpful Report

Posted 2 years ago

Dear Elizabeth, thank you for your feedback. These little Victorinox penknives are usually very well received but if you would like to get in touch we can certainly try and resolve this for you. Kind regards, Stewart Hersey

Posted 2 years ago

“Disappointed”

Helpful Report

Posted 3 years ago

“Nice product but engraving was not as requested and I have received no response to my complaint. Disappointed”

Helpful Report

Posted 4 years ago

“I ordered a silver engraved bracelet covered in black marks. When I attempted to wipe them, they smeared all over the bracelet. When I called Hersey to query this, I spoke to a woman who was not at all apologetic and actually a little rude. She told me it just the stuff used to polish left on the bracelet and I could attempt to get it off. When I explained I had already tried, she said I could return it and they would clean it. Firstly, it was a gift and I didn't have time to return it. Secondly, it should have been sent in a suitable condition in the first place! Very unhappy customer.”

Helpful Report

Posted 4 years ago

Dear Victoria, Thank you for your review. We are very sorry that your bracelet had some residue of jeweller's rouge left on it when received and that you were unhappy with the way that your call to us was handled. Please return the bracelet to us and we will be able to issue a full refund for you. We have contacted you via email to advise as to how to return this to us. Kind regards Hersey Silversmiths

Posted 4 years ago

“I am yet to receive my item, please could you contact me and confirm despatch / delivery eta thanks you”

Helpful Report

Posted 4 years ago

“The bangle was exquisite quality but far too small for a ladies item. Information about size was totally inadequate. had to return it unfortunately, which incurred extra expense as it had to be insured.”

Helpful Report

Posted 4 years ago

Hersey & Son is rated 4.9 based on 6,854 reviews