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Hersey & Son Reviews

4.9 Rating 7,160 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

Hersey & Son 5 star review on 1st May 2025

Joanne Middleton

Hersey & Son 5 star review on 16th April 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

Helpful Report

Posted 2 years ago

“Ordered and received promptly lovely silver letting. Makes a nice gift and nicely presented gift bag adds to the finish”

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(Walton-on-Thames) - Posted 6 hours ago

“The items ordered were lovely just not for us. There was no problem at all with the return, money refunded minus postage as stated.”

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(Walton-on-Thames) - Posted 9 hours ago

“good quality at a reasonable price,fast efficient delivery will definitely buy again”

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(Walton-on-Thames) - Posted 10 hours ago

“Stunning jewellery. My husband bought me a bracelet last Xmas. I’ve since bought the necklace to match and silver chain and bracelet plus earrings 🤦‍♀️. Highly recommend the quality, packaging and customer service excellent.”

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(Walton-on-Thames) - Posted 12 hours ago

“The company is grand,very helpful and friendly,the product is beautiful,price was good 👍”

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(Walton-on-Thames) - Posted 16 hours ago

“Efficient service, good quality products”

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(Walton-on-Thames) - Posted 1 day ago

“Good prompt service”

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(Walton-on-Thames) - Posted 1 day ago

“The products are of the highest calibre, and the service is nothing short of impeccable. I have long held a fondness for finely crafted, artisanal pieces, and once again this has proven to be outstanding. A truly splendid experience from beginning to end. Cheers.”

Helpful Report

(Walton-on-Thames) - Posted 1 day ago

“I recently bought the square open bangle, my third bangle from Hersey. The others are the round open bangle and the hammered open bangle. I really appreciate the craftsmanship, the quality and the value for money and wouldn’t hesitate to highly recommend Hersey to anyone looking for quality silverware Excellent”

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(Walton-on-Thames) - Posted 1 day ago

“Wanted the Initial T for Granddaughter. It is exactly what I wanted, Thank You”

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(Walton-on-Thames) - Posted 1 day ago

“Fantastic ! My first purchase. Beautiful bracelet. Will buy again soon.”

Hersey & Son 5 star review on 6th December 2025

Helpful Report

(Walton-on-Thames) - Posted 1 day ago

“Hersey showed as an option during a google search whilst looking for a sterling silver necklace. Which they confirmed, by email return as solid silver 925. Silver plating was not an option as this was to be a present that would be worn every day. I decided to purchase the necklace and another sterling silver chain from Hersey as I trusted it to be as it informed; a Silversmiths. The silver is beautiful with unquestionable lustre. Also, before doing the review I scrolled through and decided to go ahead because of the anonymous option as I don’t like my name posted.”

Helpful Report

(Walton-on-Thames) - Posted 1 day ago

“The quality of the silver bangle is beautiful. Solid and finished to the highest standard. The engraving also adds the perfect finish. Thank you for your craftsmanship. Very satisfied. A present for my husband who I know will love it.”

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(Walton-on-Thames) - Posted 1 day ago

“This is my second order from Hersey as the service provided is so reliable, my item arrived very quickly. The quality of the products are fantastic and very well priced. Always very impressed with their products and service”

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(Walton-on-Thames) - Posted 1 day ago

“My first purchase so happy with it , beautifully wrapped and packaged , little things make all the difference, will definitely not be my last purchase”

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(Walton-on-Thames) - Posted 2 days ago

“I am absolutely delighted with the St. Christopher and the inscription is perfect.”

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(Walton-on-Thames) - Posted 2 days ago

“Very pleased with the heart necklace. A Christmas gift for my granddaughter. She will be thrilled”

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(Walton-on-Thames) - Posted 2 days ago

“The necklace is for my granddaughter for Christmas, its lovely I'm sure she will love it.”

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(Walton-on-Thames) - Posted 2 days ago

“Easy online process and my son’s gift arrived promptly , he loved it ! Highly recommend and I will use you again.”

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(Walton-on-Thames) - Posted 3 days ago

“Lovely jewlery and fast delivery, very pleased”

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(Walton-on-Thames) - Posted 3 days ago

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Hersey & Son is rated 4.9 based on 7,160 reviews