Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,617 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

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Posted 2 years ago

“I ordered a silver chain and cross recently and I was amazed that it actually turned up the next day! Very quick postage and the necklace is just what i wanted so beautiful. Very pleased with it”

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(Walton-on-Thames) - Posted 2 days ago

“Can’t thank you enough..ordered a mini silver sweetener case at 11.00 and by 10.00 next day it arrived with the engraving done all neatly wrapped in tissue and boxed..superb service and fantastic customer service.. Thanx once again”

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(Walton-on-Thames) - Posted 2 days ago

“Love the sixpence Chain was a bit delicate for the sixpence”

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(Walton-on-Thames) - Posted 2 days ago

“The website is clear and easy to follow. Double check all stages of your order to ensure that you have the correct year and chain length at the end. Communication was good and delivery on time exactly as promised. Very pleased with Hersey & Son.”

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(Walton-on-Thames) - Posted 2 days ago

“Good company, used several times and products great quality and delivered promptly.”

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(Walton-on-Thames) - Posted 3 days ago

“I've now purchased three different items from Hersey & Son for my sons wedding next month. I'm delighted with the quality, rapid turnaround for engraved items and the aftersales service. I highly recommend them. My son was delighted with the gifts. Thank you!”

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(Walton-on-Thames) - Posted 4 days ago

“My second piece ordered from Hersey. Again the piece was beautiful. Very heavy and solid. Husband loved it. Excellent quick delivery as well. Will be using Hersey again definitely. Thank you for your skill and craftsmanship.”

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(Walton-on-Thames) - Posted 4 days ago

“Absolutely brilliant emailed for advice reply within half hour, exceptional. Dispatched within 24 hrs. The bracelet and engraving perfect. Completely delighted 5 star. What more could you ask. Excellent will definitely use again.”

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(Walton-on-Thames) - Posted 4 days ago

“The earrings were just hat I wanted. A beautiful shape and finish. Perfect for every occasion There was a comment to say they were difficult to put in. But found them as easy as any other earrings and closed with a good snap, most secure Thank you”

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(Walton-on-Thames) - Posted 4 days ago

“Very good jeweller and silversmith! Pieces are reasonably priced, great quality and dispatched very promptly after order. Have bought several pieces of jewellery as gifts for nephews and nieces, and all were lovely finished pieces. No complaints from this returning customer!”

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(Walton-on-Thames) - Posted 4 days ago

“Perfect- arrived on time - beautiful piece of jewellery- nicely packaged with cleaning accessories- really happy with service and quality”

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(Walton-on-Thames) - Posted 5 days ago

“I have 7 pieces from Hersey & Son. I love all of them, I've only recently started to wear silver, so I'm happy i found this silver smiths, first. I love the quality of their pieces. I couldn't recommend them enough. I got the T-bar with curb chain, thank you”

Hersey & Son 5 star review on 12th June 2026

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(Walton-on-Thames) - Posted 5 days ago

“Super fast delivery and absolutely love the necklace , great quality . Very happy”

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(Walton-on-Thames) - Posted 6 days ago

“Bought this necklace for my daughters Birthday and it is lovely and just what she wanted arrived quickly very pleased with it thank you”

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(Walton-on-Thames) - Posted 6 days ago

“Great service - my order arrived very quickly and the quality is beautiful!”

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