Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,819 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,819 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

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Posted 2 years ago

“The ordering and delivery was fine - timely and easy to do. However, the size of box was disappointing. Even though the measurements were given, it is very small and I feel even given the high price of silver at the moment, not value for money. I think that a warning should be added to remind customers abroad of potential customs fees. The fee I paid was equal to 40% of price so it meant it was much expensive than I anticipated. This was my fault for not checking but it would be helpful if you reminded international customers that customs duties may be added.”

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(Walton-on-Thames) - Posted 6 hours ago

Thank you for your order and review. We are sorry to hear that you are not happy with the size of the silver hinged box, the measurements are detailed on our website. Under delivery information on our website we detail the VAT, Duties and taxes as we try our best to keep our international customers informed of these. Please see below. International Customers: VAT, Duties, & Taxes Please note that if you order products for delivery destinations outside the UK, VAT will generally not be included in your final cost. Non-EU Orders: Your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. Duty may be charged at the country of destination. We have no control over these charges and cannot predict their amount. You will be responsible for the payment of these charges.

Posted 5 hours ago

“I ordered a beautiful silver 'star' necklace for my Grand daughter for when she starts school, it's a family tradition that I have done with my other 2 Grand daughters. From ordering to arrival everything went smoothly and when I opened the box to see the necklace I was thrilled, it's beautiful, thank you x”

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(Walton-on-Thames) - Posted 8 hours ago

Thank you for taking the time to review our star necklace, we hope you grand daughter enjoys wearing the necklace!

Posted 5 hours ago

“Very happy with my cross necklace. It’s beautiful bright silver and dainty too. Looks durable but delicate. Love the adjustable necklace length options. Thank you so much.”

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(Walton-on-Thames) - Posted 3 days ago

“Excellent service”

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(Walton-on-Thames) - Posted 3 days ago

“Ordered an engraved bracelet but got it and it was too small Hersey sorted another bracelet out with no fuss quibbling. Fantastic value for money and superb customer service”

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(Walton-on-Thames) - Posted 3 days ago

Thank you for your review. We’re glad to hear the issue with the bracelet size was sorted out smoothly, and that you’re happy with the value and service. Kind regards, Hersey & Son

Posted 5 hours ago

“Lovely quality silver products”

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(Walton-on-Thames) - Posted 4 days ago

“Nice quality, quick delivery. Will definitely use them again!”

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(Walton-on-Thames) - Posted 4 days ago

“Lovely item, and quick delivery, great a service all round.”

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(Walton-on-Thames) - Posted 4 days ago

“I purchased a really nice, high quality silver ID bracelet for my husband's birthday. Easy transaction, arrived on time. Very pleased. Will buy from Hersey & Son again!”

Hersey & Son 5 star review on 29th August 2026

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(Walton-on-Thames) - Posted 5 days ago

“Quick friendly service. I'm delighted with my bracelet.”

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(Walton-on-Thames) - Posted 5 days ago

Thank you for your kind words. We’re glad you’re delighted with your bracelet and that you found our service quick and friendly. Many thanks Hersey Silversmiths

Posted 5 hours ago

“Second time have bought a item from you excelant service and quality of items”

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(Walton-on-Thames) - Posted 5 days ago

“Great customer service, love the personal contact”

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