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Hersey & Son Reviews

4.9 Rating 7,941 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,941 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

Karen Armstrong

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

Hersey & Son 5 star review on 1st May 2025

Joanne Middleton

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

Helpful Report

Posted 2 years ago

“Great product beautifully engraved and a delight to support this family business. Will definitely buy from them again.”

Helpful Report

(Walton-on-Thames) - Posted 23 minutes ago

“A great choice of beautifully designed silverware and jewellery. The website is well laid-out and it’s easy to fine what you are looking for. I was particularly pleased to find it’s a British company and still family-owned. Customer service was extremely quick and professional.”

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(Walton-on-Thames) - Posted 9 hours ago

“Fabulous very pleased great quality definitely recommend!”

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(Walton-on-Thames) - Posted 21 hours ago

“Excellent service and top quality product! Speed of delivery, packaging, engraving and communication were outstanding. Would highly recommend.”

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(Walton-on-Thames) - Posted 1 day ago

“My son and daughter in law will be spending Christmas in Thailand for my daughter in law’s 50th birthday and I wanted her to take a small present with her. The beautiful silver anklet is perfect and will be a very special gift to remind of how much she is loved”

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(Walton-on-Thames) - Posted 1 day ago

“I ordered a silver cross for a baby’s christening. The cross was engraved and was lovely.The service was excellent and hassle free.I would definitely purchase items again from this company.”

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(Walton-on-Thames) - Posted 1 day ago

“Beautiful earrings the style and quality are excellent thank you”

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(Walton-on-Thames) - Posted 6 days ago

“Excellent service a very good quality jewellery! Highly recommended”

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(Walton-on-Thames) - Posted 1 week ago

“I have used your company many times in the past and have always been very happy however this time you have excelled. Despite great difficulties with Royal Mail delivering to the wrong house and then saying they couldn’t retrieve it Eraina went way beyond the call of duty to help rectify the situation and ensure a replacement was sent to me immediately and took up the challenge to get a refund from Royal Mail. Eraina has been amazing in her attitude and constant attention to excellent customer service and is a true asset to your company. As I said earlier I have used your company for some years now and would like to say your products and customer service are second to none. You deserve an award - thank you 🙏 x”

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(Walton-on-Thames) - Posted 1 week ago

“It was very easy to navigate the website and order. The items I purchased was for a gift. The items were delivered quickly and they are lovely. The person who received them loves them as well. Highly recommend.”

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(Walton-on-Thames) - Posted 1 week ago

“I submitted my order, then realised I had made some spelling mistakes as it was in Italian and a very significant message to my son. I emailed in a panic with a correction and received a very prompt response confirming the order had been amended. I received my package within 36 hours. Professionally packaged, beautifully written, just as requested- I gave to my son and he was very happy, I was emotional. The leather band was perfectly crafted. I would highly recommend, thank you 🙏”

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(Walton-on-Thames) - Posted 1 week ago

“Excellent quality - I will be back. Not like the Terminator, but I will be back!”

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(Walton-on-Thames) - Posted 1 week ago

“The crucifix and chain I bought is just perfect. Excellent quality, great value and fast delivery. I would highly recommend Hersey & Son for all your jewellery needs.”

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(Walton-on-Thames) - Posted 1 week ago

“It’s for my daughter for Christmas and I know she is going to be over the moon, it’s made well and will last her long time”

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(Walton-on-Thames) - Posted 1 week ago

“Elegant silver bangle sits beautifully on our daughter's slender wrist - we bought it for her 30th birthday and she loves it. The engraving is perfect, and delivery was very quick. Couldn't be happier.”

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(Walton-on-Thames) - Posted 1 week ago

“I am absolutely delighted with the cuff links and cannot fault the service I received from you. I would definitely recommend you to friends. Thank you.”

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(Walton-on-Thames) - Posted 1 week ago

“Just what I was looking for, thank you!”

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(Walton-on-Thames) - Posted 1 week ago

“Bought an engraved cuff for my dad's 60th and am so happy with the quality, he loves it. Delivered quickly and without fuss. Thank you so much.”

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(Walton-on-Thames) - Posted 1 week ago

“I have recently bought a 2mm 24inch silver curb chain from Hersey & Sons. The whole purchase was very smooth. The packages arrived on time. The packaging was secure. The chain has a 925 purity and assay mark near the clasp. The chain is shiny and strong. Overall a quality purchase and good delivery experience.”

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(Walton-on-Thames) - Posted 1 week ago

“Lovely selection of products and quick service.”

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(Walton-on-Thames) - Posted 1 week ago

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Hersey & Son is rated 4.9 based on 7,941 reviews