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Hersey & Son Reviews

4.9 Rating 7,835 Reviews

98 %

of reviewers recommend Hersey & Son

Company Reviews

Product Reviews

4.9

Based on 7,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

Karen Armstrong

Hersey & Son 5 star review on 6th December 2025

Hersey & Son 5 star review on 12th June 2025

Hersey & Son 5 star review on 22nd May 2025

Hersey & Son 5 star review on 6th May 2025

Hersey & Son 5 star review on 5th May 2025

Hersey & Son 5 star review on 1st May 2025

Joanne Middleton

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

Helpful Report

Posted 2 years ago

“Very happy with my necklaces, I was looking for an independent silver jeweller and so pleased to have found this company. The interns are superb quality and shipping was fast. Thank you”

Helpful Report

(Walton-on-Thames) - Posted 2 days ago

“Bought a tiny St Christopher, officially for children but lovely added to another adult pendant, too. Lovely to look at, well made, speedy delivery. Perfect!”

Helpful Report

(Walton-on-Thames) - Posted 3 days ago

Thank you for your kind words about the tiny St Christopher. We’re glad you found it lovely, well made, and the delivery speedy. Perfect to hear.

Posted 1 day ago

“Super fast delivery. Love the jewelery. Very pleased!!”

Helpful Report

(Walton-on-Thames) - Posted 3 days ago

“Incredibly happy with my purchase and the service I received. The necklace is of top quality and it was sent quickly with lovely packaging and a cleaning cloth. Will definitely be shopping here again. 5 star, thank you.”

Helpful Report

(Walton-on-Thames) - Posted 3 days ago

Thank you for your kind words, Charlie. We’re thrilled you’re so happy with the necklace, its quality, and the packaging. We appreciate you choosing Hersey & Son.

Posted 1 day ago

“I purchased a Torque Bangle for my son birthday gift recently and am extremely happy with the outcome. The customer service was amazingly helpful with a query I had so that was refreshing. The speedy delivery was great as got the gift less than 24 hours later! Then, the quality of the bangle was absolutely superb and my son loves it. So I 💯 will be recommending this company to all friends and family in future.”

Helpful Report

(Walton-on-Thames) - Posted 3 days ago

Thank you for sharing your experience, Marcia. We’re delighted to hear the Torque Bangle made a great birthday gift. Thank you for shopping with us!

Posted 1 day ago

“Prompt delivery- would benefit from a visual configuration tool, that shows personalised engraving or precise designs online for purchase.”

Helpful Report

(Walton-on-Thames) - Posted 3 days ago

“I have bought from Hersey Silversmith's 3 times and I have very pleased with the workmanship and the quality and i will definately buy from them again. The presentaion and packaging is supurb and I cannot recomend them highly enough. Mararet Keeble Hampshire”

Helpful Report

(Walton-on-Thames) - Posted 4 days ago

We’re delighted you’re pleased with the workmanship, quality, and presentation. We appreciate your support and thank you for shopping with us.

Posted 1 day ago

“Service was very good. Response and despatch was very prompt and the product was very nice and delivered on time. Very pleased.”

Helpful Report

(Walton-on-Thames) - Posted 4 days ago

Thank you for taking the time to leave a review. We are pleased to hear you are happy with your order.

Posted 1 day ago

“I ordered a bracelet and earrings for a gift for a friend. They are both lovely. The price was good and delivery was quick with the goods really well packaged. I would definitely recommend this company.”

Helpful Report

(Walton-on-Thames) - Posted 4 days ago

“Bitterly disappointed in the minute keyring for nearly £40! Was a leaving present for a friend going to Australia, almost too embarrassed to give it to her.”

Helpful Report

(Walton-on-Thames) - Posted 4 days ago

Thank you for taking the time to review the St Christopher keyring. We are sorry to hear that the keyring was not as you expected. On our website, we detail the measurement of the keyring for our customers. If you wish to return your order to us we can issue you with a refund. With best wishes Hersey Silversmiths

Posted 1 day ago

“Lovely bangle very good quality,and real fast delivery (next day)”

Helpful Report

(Walton-on-Thames) - Posted 5 days ago

“I ordered a silver cuff bracelet for my husband with engraving. It looks fabulous and arrived on time and was very quick to be delivered. Thank you”

Helpful Report

(Walton-on-Thames) - Posted 5 days ago

“I bought the heart locket for my sister as a birthday present. Very quick delivery and great service as I was kept informed about the progress. The locket is lovely and I'm sure my sister will love it”

Helpful Report

(Walton-on-Thames) - Posted 5 days ago

“Really good service”

Helpful Report

(Walton-on-Thames) - Posted 5 days ago

“Quality product, speedy service and delivery, very happy with my purchase”

Helpful Report

(Walton-on-Thames) - Posted 6 days ago

“Your company was recommended to me by a friend who had also purchased from you. The website was great and the ordering process simple and straightforward. Was very impressed with the speedy delivery and delighted with the quality and presentation of the product. High quality material and craftsmanship and will definitely consider a further purchase”

Helpful Report

(Walton-on-Thames) - Posted 6 days ago

Thank you for taking the time to leave us a review, we are delighted you are happy with the product and our service. Thank you for shopping with us.

Posted 1 day ago

“The ordering and delivery was fine - timely and easy to do. However, the size of box was disappointing. Even though the measurements were given, it is very small and I feel even given the high price of silver at the moment, not value for money. I think that a warning should be added to remind customers abroad of potential customs fees. The fee I paid was equal to 40% of price so it meant it was much expensive than I anticipated. This was my fault for not checking but it would be helpful if you reminded international customers that customs duties may be added.”

Helpful Report

(Walton-on-Thames) - Posted 1 week ago

Thank you for your order and review. We are sorry to hear that you are not happy with the size of the silver hinged box, the measurements are detailed on our website. Under delivery information on our website we detail the VAT, Duties and taxes as we try our best to keep our international customers informed of these. Please see below. International Customers: VAT, Duties, & Taxes Please note that if you order products for delivery destinations outside the UK, VAT will generally not be included in your final cost. Non-EU Orders: Your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. Duty may be charged at the country of destination. We have no control over these charges and cannot predict their amount. You will be responsible for the payment of these charges.

Posted 1 week ago

“I ordered a beautiful silver 'star' necklace for my Grand daughter for when she starts school, it's a family tradition that I have done with my other 2 Grand daughters. From ordering to arrival everything went smoothly and when I opened the box to see the necklace I was thrilled, it's beautiful, thank you x”

Helpful Report

(Walton-on-Thames) - Posted 1 week ago

Thank you for taking the time to review our star necklace, we hope you grand daughter enjoys wearing the necklace!

Posted 1 week ago

“Very happy with my cross necklace. It’s beautiful bright silver and dainty too. Looks durable but delicate. Love the adjustable necklace length options. Thank you so much.”

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(Walton-on-Thames) - Posted 1 week ago

“Excellent service”

Helpful Report

(Walton-on-Thames) - Posted 1 week ago

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Hersey & Son is rated 4.9 based on 7,835 reviews