Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,985 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

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Posted 3 years ago

“I've bought twice from Hersey, both gifts of emotional significance. The quality of the jewelry is really good and the speed and service is really remarkable. I would highly recommend.”

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(Walton-on-Thames) - Posted 2 hours ago

“Order received incredibly quickly although I do feel the packaging could have been more padded given the content. Very speedy service though.”

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(Walton-on-Thames) - Posted 10 hours ago

“3rd necklace from here and yet another beautiful piece of jewelry. Cannot fault the store at all- items are high quality and well crafted,delivered on time and packaged with care. My first call for any jewelry for any occassion.”

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(Walton-on-Thames) - Posted 20 hours ago

“Good quality and well packaged. Though at one stage it was difficult to track the delivery as Royal Mail are not the best at keeping people informed and up to date.”

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(Walton-on-Thames) - Posted 20 hours ago

“I have ordered from Hersey on more than one occasion and can highly recommend them.”

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(Walton-on-Thames) - Posted 23 hours ago

“Fairytooth Box was too small. Expected good size and i didn't have threads to tight the lid it was supposed to have it to avoid accidental opening”

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(Walton-on-Thames) - Posted 3 days ago

“Fabulous bracelet and excellent service.”

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(Walton-on-Thames) - Posted 3 days ago

“I have purchased silver ware and jewellery from Hersey & Son for some 40 years. They are excellent silver smiths. I cannot fault their quality or service.”

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(Walton-on-Thames) - Posted 3 days ago

“This is the second time I have bought engraved items for my family and I am so happy with them and they were very well received. The service was exceptional and I won’t hesitate to use you again, thank you so much ❤️”

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(Walton-on-Thames) - Posted 3 days ago

“I just discovered Hersey and Son a few months ago, but I've become an instant fan after my first order. In just a few months, I've purchased over 10 pieces for myself and for gifting. The pricing is reasonable, and the quality is remarkable. I'm a huge fan of the free personalization, as I believe it adds a little something special, especially considering that jewelry are potentially heirloom pieces.”

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(Walton-on-Thames) - Posted 4 days ago

“High quality product (so far)”

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(Walton-on-Thames) - Posted 4 days ago

“Very customer focused. Purchasing on line is very user friendly. Swift delivery and kept informed throughout. Beautiful items to choose from.”

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