Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 6,651 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 6,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 12th June 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with the silver hammered bracelet with inscription that I ordered, the email confirmed my order and included the inscription for me to check all was correct. The order arrived within just a few days.”

Helpful Report

(Walton-on-Thames) - Posted 1 week ago

“Good service, I will recommend customers to purchase from you”

Helpful Report

(Walton-on-Thames) - Posted 3 weeks ago

“Lovely cuff bracelet quality product Slightly let down by Royal Mail next day delivery but the product was good”

Helpful Report

(Walton-on-Thames) - Posted 1 month ago

“I expected a slightly bigger chain but I love the style.”

Helpful Report

(Walton-on-Thames) - Posted 1 month ago

“I ordered a silver locket which was initialled. My order was dealt with promptly and delivered quickly. Very happy.”

Helpful Report

(Walton-on-Thames) - Posted 1 month ago

Hi Helen, Thank you for your wonderful review. We're thrilled to hear that you were happy with the prompt service and quick delivery of your silver locket. Best wishes, Hersey & Son

Posted 1 month ago

“Scoring a 4 as gift bag was accidentally missed off my order . The locket is a gift and looks beautiful, l m sure it will give lots of joy to the wearer !”

Helpful Report

(Walton-on-Thames) - Posted 1 month ago

“Beautiful silver heart shaped box Much smaller than expected a bit disappointed expecting something bigger for the money”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“I ordered 2 engraved golf ball markers. Both very nice and promptly delivered..”

Helpful Report

(Walton-on-Thames) - Posted 2 months ago

“Good email contact. Product of gifts high end”

Helpful Report

(Walton-on-Thames) - Posted 3 months ago

“we bought two items for our son for christmas, he is absolutley delighted with them thank you”

Helpful Report

(Walton-on-Thames) - Posted 4 months ago

“Unfortunately I ordered wrong size bracelet and it was too small so I emailed and was told what to do with returns, I payed for signed return which said it would be delivered by 1 pm next day but by 10-30am next morning my money was back in my account, amazing not usually that quick, no messing many thanks”

Helpful Report

(Walton-on-Thames) - Posted 4 months ago

“The bracelet is stunning and exactly what my wife wanted. But I asked for and paid for a secret message to be inscribed. When my wife opened it on Christmas Day this was missing, she did not know it was supposed to be there so loved it, but I was very disappointed”

Helpful Report

(Walton-on-Thames) - Posted 5 months ago

“Not as Chunky as I thought quite small st Christopher but lovely engraving and pleased how you can order chain and size to your liking”

Helpful Report

(Walton-on-Thames) - Posted 6 months ago

“It was a Prompt efficient delivery of a beautiful bracelet”

Helpful Report

(Walton-on-Thames) - Posted 6 months ago

“Very nice bracelet but the box it came in was cheap and what you ge from the pound shop”

Helpful Report

(Walton-on-Thames) - Posted 7 months ago

“I have used you a coupe of times to buy birthday presents, specifically bracelets. Both times there has been an issue with me getting the size wrong and you have always sorted this out with an alternaitve or refund if required. Easy to do business with and woudl thoroughly recommend.”

Helpful Report

(Walton-on-Thames) - Posted 8 months ago

“Nice product but much smaller than expected”

Helpful Report

(Walton-on-Thames) - Posted 8 months ago

Hi Rodney, we put dimensions and a model shot on the product page, but we are glad you like the product. Kind regards, Hersey & Son.

Posted 8 months ago

“A little bit later than expected for earrings to arrive, beautiful earrings, very pleased with them, a gift for a friend, definitely worth the wait & money”

Helpful Report

(Walton-on-Thames) - Posted 9 months ago

“The chain is very beautiful and amazing quality. Chunky but lighter than it looks. The clasp however is awful, I broke a nail trying to get it on. I also had to ask a random person on the street to put it on for me it wasn’t cooperating at all. Please use this feedback to try and improve the clasp otherwise a perfectly good chain.”

Helpful Report

(Walton-on-Thames) - Posted 9 months ago

Thanks for the review Shamima, we are glad you like the chain. The clasp is very strong and takes a while to get used to, but once you have done it a couple of times it will be fine! Let us know if you have any problems. Kind regards, Hersey & Son

Posted 9 months ago

“Easy to order and delivery was on time. One suggestion: item was wrapped in lovely tissue paper but it was stuck down. In order to check the item was undamaged and exactly what I ordered I had to almost destroy the paper.”

Helpful Report

Posted 9 months ago

Hersey & Son is rated 4.9 based on 6,651 reviews