“Smaller than I hoped. Should have taken more notice to the measurements- still work in old money, so cm or mm are pointless to me. Anyway, silver being silver it obviously costs more to have solid silver rather than ENP .”
“Bought a silver T-bar heavy round belcher bracelet. The bracelet is beautiful, very pleased with it. However, the link from the bracelet to the large loop that the t-bar goes through is a very cheap and thin link that is not sealed in any way. On just the 2nd day of wearing it fell apart. I can't understand why you'd make something so beautiful and finish it off so poorly. Need to take it to a jeweler to get a decent link put on that is secure.”
Hi Nicola
I'm not sure what happened here. We don't normally use thin links in this bracelet at all so I suppose it's possible that one of our silversmiths used a wrong link in error. In any case, apologies for that and hopefully we have resolved this issue for you now.
Kind regards
Stewart Hersey
“Beautiful bangle, but unfortunately too big. Contacted the store, and advised to return to a PO box for refund. That was only Friday, so yet to receive refund.”
“The silver toothpick was too sharp to be used without drawing blood! Not sure what my husband can do with it. It was bought for his birthday so disappointing.”
“I love Hersey as a company and their products. The only problem with the recent purchase was that the engraving on the middle coin was too small to read”
“I,m afraid I returned these earrings with an explanation of why. They were not as the website stated I.e two pieces of silver soldered together.In fact they were held together with a fragile wire.
I also thought they were very thin & lightweight so not what I wanted unfortunately.
On the plus side I received an acknowledgement straight away as soon as Hersey received them and the refund was issued very promptly. Also I couldn,t find a hallmark on them? Sorry.”
“Although the order was incomplete on arrival, the lady on the phone apologised and said she would send the missing pendant. It is unfortunate that this will arrive too late as the recipient will have left to travel overseas. I am very disappointed.”
Thank you for your review Sue. We are sorry you were not happy with our packaging. We send all of our necklaces in our branded gift boxes with a polishing cloth as shown on our website.
With many thanks
Hersey Silversmiths
Dear Catherine,
I am sorry to hear that you are disappointed with the size of your cross. We do try and explain on the site by calling the cross large and giving the measurements, also we show the cross being worn by both a man and a woman. The cross is normally very well received but normal terms and conditions apply and you are welcome to return your cross in its original condition within 30 days of purchase.
Kind regards,
Hersey & Son
Hi, thanks for the review, we are glad you like the money clip. This is the smaller of our two money clips and the dimensions of 50mm x 14mm are stated on the website, but I will see if we can make it a bit clearer so thanks for the heads up. Kind regards, Stewart
“really nice necklace but no confirmation of shipping and didn’t tell me that it had arrived wouldn’t have known if i didn’t get another order that day”
“I was disappointed with the engraving of HCM on one cufflink as it is touching the edge and therefore not easy to make out. The date on the other cuff link is much better.”
“Customer service was fantastic but the wrong items were sent which has been confusing, disappointing, and caused unwanted delays and administration for the birthday recipient Awaiting resolution.”
Thank you for your comments. We welcome feedback from our customers. I'm very sorry that you were sent the incorrect bracelets in your order. As soon as we receive these back at our workshop we will dispatch the correct Torque Bangles out to you straight away and as confirmed on the telephone we will, of course, refund your return postage costs.
Kind regards
Hersey Silversmiths
