Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 6,854 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 6,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 12th June 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst very happy with the quality of the products that the Hersey’s website offers, it is probably one of the hardest to navigate that I have ever used. The search facility is rather hit and miss and the ordering system difficult to follow. I returned to Hersey’s as I had already purchased items which required engraving and thought that I had learned all the pitfalls and nuances - sadly I had not and although I had filled in all the required detail for engraving I did not even realise that it had not appeared on the order. Luckily, despite being perfectly wrapped, I opened it to check it was suitable and noticed the missing engraving. On checking I realised that I had not paid for engraving and so cannot quibble, but I was still left feeling a massive wariness of the website and therefore Hersey.”

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(Walton-on-Thames) - Posted 9 hours ago

“The delivery was fast as was my refund of the cost the medals when I had to return. The St Christopher medal were far too small in my opinion for a man but the description did show the size, but the engraving was lovely, so my mistake . Whilst the medals and chains are reasonablly priced, it was an expensive mistake. I won't be buying any jewellery online again- too risky, and i found exactly what I wanted in a local jewellers.”

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(Walton-on-Thames) - Posted 3 weeks ago

“It could have been better. I ordered an item and paid extra for it to be engraved. It turned up quick enough, but they forget to engrave it. They almost redeemed themselves with a quick refund.”

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(Walton-on-Thames) - Posted 2 months ago

Hi Malcolm, Thank you for your review. We're glad the item arrived quickly, but we sincerely apologise for the oversight with the engraving. This has now all be resolved and we will ensure this feedback is used to improve our service. with many thanks Hersey Silversmiths

Posted 2 months ago

“I ordered a small silver St Christopher for my son and while I generally like the product I was a little disappointed in the finish of the product. There was still polishing residue on the piece and the polish on the front detail could have perhaps been a little higher as there are areas that seem a little rough. Obviously, I realise I can take a toothbrush and clean it with some soap but I still think the product could have been delivered in a more finished state.”

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(Walton-on-Thames) - Posted 3 months ago

Hi Catherine, Thank you for your feedback regarding the St Christopher you received. We're sorry that there was a residue of polishers rouge on the St Christopher. If you would like to contact us we would be happy to sort this out for you. with many thanks Hersey Silversmiths

Posted 3 months ago

“Nice product spoilt by thoughtless packaging. I ordered a coaster and a silver pendant on a chain. The small box containing the chain was open in the despatch box and the tissue all over the place and the chain floating around loose inside the box. It should really have had an elastic band at least to keep it closed. Luckily the chain does not seem dsmaged. The coaster was beautifully wrapped in tissue and sleaed with company stickers, so I had to tear the tissue getting the stivckers off to look at the item. Not ideal Someone did not go to the movies on these issues. Best to have left the tissue in the gift bag along with the stickers so i could wrap it myself. As these items were gifts it was important to be able to check them out before handing themover.”

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(Walton-on-Thames) - Posted 4 months ago

“Very pretty earrings however very disappointed with the colourless appearance of the aquamarine gemstone. Nothing like the illustration!”

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(Walton-on-Thames) - Posted 7 months ago

“Quick delivery nicely presented”

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(Walton-on-Thames) - Posted 8 months ago

“Lovely quality bracelet but I ordered a large and couldn’t get it on my wrist. I wanted a large so there would be movement but unfortunately I will be returning. Disappointing.”

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Posted 1 year ago

“It's a nice piece of silver . As a bracelet, it looks very good but is too sharp on the inside edges . It's scratching the hand every time put it on or taking off . I would expect more finess . In the picture looks great 👌”

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Posted 1 year ago

“I have brought a number of mens cuffs from Hersey and have found them to be great quality. However this latest one is unfortunately the exception. It is quick to tarnish (tarnished within hours of wearing).”

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Posted 1 year ago

“Very nicely made silverware at a reasonable price however I didn't receive the beaker I ordered and when I offered to keep it, rather than exchange, I was offer the bare minimum refund of the difference. So customer service is questionable but assuming you get what you wanted in the first place, you will probably not be disappointed.”

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Posted 1 year ago

“Smaller than I hoped. Should have taken more notice to the measurements- still work in old money, so cm or mm are pointless to me. Anyway, silver being silver it obviously costs more to have solid silver rather than ENP .”

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Posted 1 year ago

“I bought a silver key ring, it is sooo small! Very disappointed, but cannot return it as I had it engraved”

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Posted 1 year ago

“Ordered a pair they sent 1. Then when i emailed that they got my order wrong they did send the other one as soon as.”

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Posted 1 year ago

“No I wont do a review”

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Posted 1 year ago

“Bought a silver T-bar heavy round belcher bracelet. The bracelet is beautiful, very pleased with it. However, the link from the bracelet to the large loop that the t-bar goes through is a very cheap and thin link that is not sealed in any way. On just the 2nd day of wearing it fell apart. I can't understand why you'd make something so beautiful and finish it off so poorly. Need to take it to a jeweler to get a decent link put on that is secure.”

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Posted 1 year ago

Hi Nicola I'm not sure what happened here. We don't normally use thin links in this bracelet at all so I suppose it's possible that one of our silversmiths used a wrong link in error. In any case, apologies for that and hopefully we have resolved this issue for you now. Kind regards Stewart Hersey

Posted 1 year ago

“Beautiful Quality item i have ordered before from yourself but we received the bracelet in shine not matt .”

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Posted 1 year ago

“Beautiful bangle, but unfortunately too big. Contacted the store, and advised to return to a PO box for refund. That was only Friday, so yet to receive refund.”

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Posted 1 year ago

Dear Kathleen We received your bangle on Monday and refunded you straight away. Kind regards, Stewart Hersey

Posted 1 year ago

“The silver toothpick was too sharp to be used without drawing blood! Not sure what my husband can do with it. It was bought for his birthday so disappointing.”

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Posted 1 year ago

“I love Hersey as a company and their products. The only problem with the recent purchase was that the engraving on the middle coin was too small to read”

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Posted 1 year ago

Hersey & Son is rated 4.9 based on 6,854 reviews