Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,474 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Not great quality, I'd rather pay more for a better quality product.”

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Posted 3 years ago

“This is my second order from Hersey and I love it. I have bracelet already and recently purchased a pendant , both engraved and lovely looking. Such a good quality. Everyone always ask where is my bracelet from. Highly recommended”

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Posted 3 years ago

“Perfect … A great website, fast delivery, nice packaging and a lovely quality item. Very pleased, thank you. Definitely would buy from them again.”

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Posted 3 years ago

“Perfect - quality & speed of delivery”

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Posted 3 years ago

“Good quality item and excellent customer service. Delivery was delayed as the item was stuck at the London Assay Office. But the Hersey team kept me fully informed and responded very quickly to all my enquiries.”

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Posted 3 years ago

“Bought a bangle for my Grandsons 18th, he absolutely loves it's never been off his wrist since, and thankyou Hersey for the fantastic service.”

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Posted 3 years ago

“Prompt delivery lovely product”

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Posted 3 years ago

“Recipient was very pleased with his gift. Item was lovely and engraving was perfect. Will be back to order again”

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Posted 3 years ago

“I,m afraid I returned these earrings with an explanation of why. They were not as the website stated I.e two pieces of silver soldered together.In fact they were held together with a fragile wire. I also thought they were very thin & lightweight so not what I wanted unfortunately. On the plus side I received an acknowledgement straight away as soon as Hersey received them and the refund was issued very promptly. Also I couldn,t find a hallmark on them? Sorry.”

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Posted 3 years ago

“Beautiful item, exactly as described. Looks wonderful. Service great… would buy from again”

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Posted 3 years ago

“Beautiful cufflinks with lovely engraving. They were easy to order and I received them within a few days. Excellent service. Highly recommended.”

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Posted 3 years ago

“What great service, from order to delivery took one day. Love the decanter and especially the collar which we had engraved for our 25th wedding anniversary”

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Posted 3 years ago

“Very pleased with the gift I got for my grandson,delivery very quick all round excellent service”

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Posted 3 years ago

“Brilliant service as always. Beautiful bracelet delivered very speedily. Many thanks!”

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Posted 3 years ago

“Great product, just as described! Amazing quality and perfect size!”

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Posted 3 years ago

“Stunning bracelet, my nephew loved his 21st present. Thank you!”

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Posted 3 years ago

“Very pleased with this purchase that is for a Confirmation present. Excellent quality and the size is perfect. Nice crisp engraving.”

Hersey & Son 5 star review on 22nd March 2023

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Posted 3 years ago

“Swift online process, quick despatch and quality packaging. I bought some cufflinks which I had engraved and am very pleased. Would use this company again”

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Posted 3 years ago

“Item arrived in immaculate condition, in several layers of bubble wrap well protected from any potential damage. The frame it's was elegantly wrapped and presented in a stylish box ideal for gifting. Overall a fantastic speedy service!”

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Posted 3 years ago

Dear Ian Thank you very much for the review. We are so pleased that you are happy with the photograph frame that you purchased. Kind Regards Hersey Silversmiths

Posted 3 years ago

“The item I purchased was a 40th Birthday gift for my Son. The workmanship and quality exceed expectations, I am beyond impressed. Customer service - again was exceptional. Would recommend this family business to everyone.”

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Posted 3 years ago

Dear Lynne Thank you very much for the kind review. We are delighted that you are happy with your purchase. Kind Regards Hersey Silversmiths

Posted 3 years ago

Hersey & Son is rated 4.9 based on 7,474 reviews