Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Ordered flowers on Friday for delivery for a 50th birthday on Monday. Arrived Tuesday. Complained and response simply that postage can be delayed. No apology. Not acceptable. Definitely won't use again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was delayed on arrival. we apologise for any inconvenience and upset caused on this occasion. Warm regards Katie

Posted 3 years ago

“If I could give no stars I would. I ordered flowers 2 days before needing them delivered. I've had no confirmation of dispatch yet I received a message from royal mail to say they had received them on 9th may. Today, 10th may they should have been delivered but royal mail has now passed them on to the local delivery driver. If they are delivered tomorrow, one day late, the flowers will have been sitting around for 3 days and I cannot imagine the state they will be in. Trying to find out the position has been a nightmare. It seems the person on the chat line could not find the order at all despite being given all the details. Shocking. I most definitely will not be buying flowers from this firm again”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your review, we are sorry to hear your order was delayed on arrival. We would like to look into this further for you with our dispatch managed. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“I ordered flowers, chocolates and a card. I only received my flowers. Once I contacted them to ask for a refund they told me there was an issue due to adverse weather conditions. They delivered my flowers - It’s not even raining outside so adverse weather caused them to forget my chocolates? I’m never ordering from these jokers again. I’ll stick with Bloom & Wild.”

Helpful Report

Posted 3 years ago

Hello Zoe, Thank you for your review, we are sorry to hear about the chocolates you had ordered were missing from your order. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“3 days on after my delivery was suppose to arrive still not been delivered . Several emails later asking for refund still not got it either . Don’t seem to be able to actually speak to anyone . Shocking customer service”

Helpful Report

Posted 3 years ago

Hello Denise, Thank you for your review, we are sorry to hear your order was not delivered on your selected delivery date chosen. We would like to into this further for you with our dispatch manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Received the flowers wrapped in black paper with a black ribbon with the company name in white letters. The receiver was very offended because the bouquet looked like a funeral bouquet even though I bought it for a birthday with a personalized birthday message. This fact was not stated anywhere throughout the ordering process. The price is good but I would avoid this company at all costs. I'm glad that others may have had a good experience with Haute Florist. However, this wasn't the case in this instance.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we appreciate your feedback and I have passed this onto our florist manager to look into. we value our customer feedback and we are sorry for any upset caused. we hope your recipient had a lovely birthday. Warm regards Katie

Posted 3 years ago

“Ordered flowers days in advance for a birthday, didn’t arrive! Customer service said phone Royal Mail , don’t say that on the home page”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order was not delivered on the day you had chosen. This is very disappointing to hear. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Tom

Posted 3 years ago

“Really disappointed as no one has bothered contacting me regarding my flowers I bought they were awful nothing like I had ordered. After 8 days no response from customer service. I have ordered from here before and the flowers were stunning.”

Helpful Report

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

“Flowers were awful”

Helpful Report

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

“Beautiful flowers but awful ordering process! It’s good until you get to the payment details, where it becomes the most confusing, unclear and unhelpful ordering process I have ever encountered. It was very unclear as to where I put my card details (it’s actually after clicking some links to pay now) rather than it being an intuitive process. I think I may have accidentally ordered at least twice because it’s so unclear as the payment details are separated as well as coming too late in the process after the point where you would expect it to be. And it took me so long and several tries that my delivery day switched from the 8th to the 9th which is a day too late. But there’s nothing I can do. Just awful process, completely messed up and in all the wrong places. They clearly didn’t have a user specialist look at it. Wouldn’t recommend now purely based on the terrible and confusing payment details in the order form. It needs fixing for sure!”

Helpful Report

Posted 3 years ago

Hello Alison, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by phone or our live chat and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 3 years ago

“This website is a con! Pictures on website to what actually arrives are COMPLETELY different. A third of the size shown of their website. Emailed to complain and NEVER heard back!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you had ordered at Haute florist arrived in the incorrect size. We would like to into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Biggest waste of money, do not use. I wish I had read the reviews first, or realised they were part of prestige flowers as I had previous issues with them sending dead flowers. I paid for a large bouquet for my nans birthday, I never received any kind of despatch notice or tracking number and in the end I had to go onto live chat to confirm they were still being delivered. The flowers arrived without a card or note so thankfully I had already called to say they should be being delivered so they knew who they were for. All the flowers were substituted so was nothing like what I ordered! And half of the flowers were seriously damaged or dying. Then to top it off, it had exactly the same stem amount in as the medium bouquet advertised on their site. The listing clearly stated a medium bouquet was pictured, I ordered the large yet what turned up wasn’t even worth a small. I honestly would have been better off going to a supermarket, for a third of the price. I complained and sent pictures, they responded 4 days later asking for more photos - even though the photos I had sent were clear enough. The bouquet was dead after 4 days so not sure how they expected any more photos, perhaps that’s how they get out of any issues because they know they will be dead so you can’t provide further proof! And what a shock, haute don’t see a problem yet offered a £15 discount off my next purchase - why would I want to purchase again?! The quality and whole service was abysmal, avoid.”

Helpful Report

Posted 3 years ago

Hello Rachael, Thank you for your review, we are sorry to hear the order you had placed for your nans birthday was received with the incorrect size. We would like to into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Please avoid this company! Worst service ever! Ordered flowers for Valentine day and they never delived them. Sent me an email explaining that Royal Mail failed to deliver flowers and ask if I want the refund. I have said yes please sent me the refund but never received it (almost 3 months). Have sent several emails but no response. £60 out of the pocket. Please read reviews on Trustpilot to see I am not the only one who not lucky with them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear that our services haven't lived up to our high expectations on this occasion and the order was not delivered. I have managed to locate your order and we can see that the customer service manager has been dealing with the queries for you. We are sorry for any inconvience caused. Warm regards Tom

Posted 3 years ago

“Dreadful never use again and i have used before and recommended because the flowers were nice. However once again despite ordering over a week before they failed to deliver on the specified date. It is an anniversary of my friends husbands death. I knew she was going away on the next day. I emailed the day before to check everything on target. I got referred to a tracking link that didn't activate till they moved. Your companies decision to use Royal Mail may be cost effective but it is rubbish for flowers. Courier companies deliver right into the eveningRNM dont the flowers were not dispatched till 7pm on the 28th when delivery was to be 29th by Royal Mail. Same happened last year but I gave the benefit of doubt due to covid. I emailed customer service which was not helpful. When I said I would never use again she offered £10 Off my next order. I responded saying it was an insulting offer as I was not using again. She came back to say well I can only give you £15 off max. I was not looking for money off confidence in delivery is more important to me. I will go back to M&S or next who always managed to deliver on time. Very disappointed 😞”

Helpful Report

Posted 3 years ago

Hello Anne, Thank you for your review, we are sorry to hear your order was not delivered on the selected day chosen. This is very disappointing to hear. I have managed to locate your order and we can see they one of our customer support team members and yourself are resolving the issue. Warm regards Tom

Posted 3 years ago

“Very dissatisfied with what was sent the picture online looks amazing and the what was sent looks Mediocre. Very small.”

Helpful Report

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

“Flowers beheaded n dead Had to dispose of n wasted my money Absolutely gutted as looked exactly what I wanted”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are disheartened to hear your recent flower order hasn't been enjoyed as much as we would have liked to hear. We would like to into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Appalling service and communication. Flowers ordered for my very ill mothers birthday did not arrive. I have spent hours trying to get issue sorted, and still not resolved. Still hoping that I may receive some adequate compensation and acknowledgement of the distress this caused.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order you had placed with us for your ill mother had arrived. This is very upsetting to hear. I have located your order and can see one of our customer service team has arranged a resend for you as an apaology. We are sorry for any inconvience and upset caused. Warm regards Katie

Posted 3 years ago

“The flowers for my sister in law birthday have not arrived was due yesterday! I have sent three emails and revived no response and there is no number to call on! It looks like I’ve missed her birthday so not happy at all.”

Helpful Report

Posted 3 years ago

Hello Kerry, Thank you for your review, It is upsetting to hear the order you had placed for your sister-in-law's birthday has arrived. we are sorry our services have let you down on this occasion. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Katie

Posted 3 years ago

“Ordered flowers for my gran after losing her brother. They arrived and lasted 2 days before they wilted and had to be disposed of. She called me to tell me what happened. I contacted the company and asked for them to resend fresh flowers and was told that wasn’t possible. They could only offer a £15 gift voucher. There was no way I was spending another penny on flowers that weren’t fresh to only last such a short time. They expected my elderly grandmother to have taken photos to send them. Clearly I live in another country or is have went to a shop and bought them so I wasn’t there to take photos either. Peoples circumstances are different and this should be considered when I wasn’t asking for a refund but just for fresh flowers to be resent. I won’t use this company again. Disappointing. Review. Shocking!”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for your review, we are sorry to hear this was your experience with us. we take quality very seriously and never want our customers to receive anything less than our high expectations as a company. I would personally like to look into this further for you. I have located your order and personally emailed you to come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered flowers for my gran. They arrived and lasted 2 days before they wilted and had to be disposed of. She called me to tell me what happened. I contacted the company and asked for them to resend fresh flowers and was told that wasn’t possible. They could only offer a £15 gift voucher. There was no way I was spending another penny on flowers that weren’t fresh to only last such a short time. They expected my elderly grandmother to have taken photos to send them. Clearly I live in another country or is have went to a shop and bought them so I wasn’t there to take photos either. Peoples circumstances are different and this should be considered when I wasn’t asking for a refund but just for fresh flowers to be resent. I won’t use this company again. Disappointing.”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for your review, we are sorry to hear this was your experience with us. we take quality very seriously and never want our customers to receive anything less than our high expectations as a company. I would personally like to look into this further for you. I have located your order and personally emailed you to come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered a spring bouquet which was delivered two days later than agreed and in very poor quality. Offered a replacement which was delivered yesterday, 25 April 2022, which was equally poor. The flowers were almost dying and were not fresh at all. Haute Florist tell me that there is nothing wrong with them. I will not be using this company again. Very poor customer support.”

Helpful Report

Posted 3 years ago

Hello Denise, Thank you for your review, we are sorry to hear your order was not delivered on your selected delivery date chosen. We would like to into this further for you with our dispatch manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews