Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Flowers were awful”

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

“Beautiful flowers but awful ordering process! It’s good until you get to the payment details, where it becomes the most confusing, unclear and unhelpful ordering process I have ever encountered. It was very unclear as to where I put my card details (it’s actually after clicking some links to pay now) rather than it being an intuitive process. I think I may have accidentally ordered at least twice because it’s so unclear as the payment details are separated as well as coming too late in the process after the point where you would expect it to be. And it took me so long and several tries that my delivery day switched from the 8th to the 9th which is a day too late. But there’s nothing I can do. Just awful process, completely messed up and in all the wrong places. They clearly didn’t have a user specialist look at it. Wouldn’t recommend now purely based on the terrible and confusing payment details in the order form. It needs fixing for sure!”

Helpful Report

Posted 3 years ago

Hello Alison, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by phone or our live chat and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 3 years ago

“This website is a con! Pictures on website to what actually arrives are COMPLETELY different. A third of the size shown of their website. Emailed to complain and NEVER heard back!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you had ordered at Haute florist arrived in the incorrect size. We would like to into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Biggest waste of money, do not use. I wish I had read the reviews first, or realised they were part of prestige flowers as I had previous issues with them sending dead flowers. I paid for a large bouquet for my nans birthday, I never received any kind of despatch notice or tracking number and in the end I had to go onto live chat to confirm they were still being delivered. The flowers arrived without a card or note so thankfully I had already called to say they should be being delivered so they knew who they were for. All the flowers were substituted so was nothing like what I ordered! And half of the flowers were seriously damaged or dying. Then to top it off, it had exactly the same stem amount in as the medium bouquet advertised on their site. The listing clearly stated a medium bouquet was pictured, I ordered the large yet what turned up wasn’t even worth a small. I honestly would have been better off going to a supermarket, for a third of the price. I complained and sent pictures, they responded 4 days later asking for more photos - even though the photos I had sent were clear enough. The bouquet was dead after 4 days so not sure how they expected any more photos, perhaps that’s how they get out of any issues because they know they will be dead so you can’t provide further proof! And what a shock, haute don’t see a problem yet offered a £15 discount off my next purchase - why would I want to purchase again?! The quality and whole service was abysmal, avoid.”

Helpful Report

Posted 3 years ago

Hello Rachael, Thank you for your review, we are sorry to hear the order you had placed for your nans birthday was received with the incorrect size. We would like to into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Please avoid this company! Worst service ever! Ordered flowers for Valentine day and they never delived them. Sent me an email explaining that Royal Mail failed to deliver flowers and ask if I want the refund. I have said yes please sent me the refund but never received it (almost 3 months). Have sent several emails but no response. £60 out of the pocket. Please read reviews on Trustpilot to see I am not the only one who not lucky with them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear that our services haven't lived up to our high expectations on this occasion and the order was not delivered. I have managed to locate your order and we can see that the customer service manager has been dealing with the queries for you. We are sorry for any inconvience caused. Warm regards Tom

Posted 3 years ago

“Dreadful never use again and i have used before and recommended because the flowers were nice. However once again despite ordering over a week before they failed to deliver on the specified date. It is an anniversary of my friends husbands death. I knew she was going away on the next day. I emailed the day before to check everything on target. I got referred to a tracking link that didn't activate till they moved. Your companies decision to use Royal Mail may be cost effective but it is rubbish for flowers. Courier companies deliver right into the eveningRNM dont the flowers were not dispatched till 7pm on the 28th when delivery was to be 29th by Royal Mail. Same happened last year but I gave the benefit of doubt due to covid. I emailed customer service which was not helpful. When I said I would never use again she offered £10 Off my next order. I responded saying it was an insulting offer as I was not using again. She came back to say well I can only give you £15 off max. I was not looking for money off confidence in delivery is more important to me. I will go back to M&S or next who always managed to deliver on time. Very disappointed 😞”

Helpful Report

Posted 3 years ago

Hello Anne, Thank you for your review, we are sorry to hear your order was not delivered on the selected day chosen. This is very disappointing to hear. I have managed to locate your order and we can see they one of our customer support team members and yourself are resolving the issue. Warm regards Tom

Posted 3 years ago

“Very dissatisfied with what was sent the picture online looks amazing and the what was sent looks Mediocre. Very small.”

Helpful Report

Posted 3 years ago

Hello Dilsha, Thank you for your review, we are sorry for the delay in contact with customer service regarding your order. I have managed to locate your order and can see customer service has been in contact today and we hope they are able to resolve the issue caused. Warm regards Katie

Posted 3 years ago

“Flowers beheaded n dead Had to dispose of n wasted my money Absolutely gutted as looked exactly what I wanted”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are disheartened to hear your recent flower order hasn't been enjoyed as much as we would have liked to hear. We would like to into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Appalling service and communication. Flowers ordered for my very ill mothers birthday did not arrive. I have spent hours trying to get issue sorted, and still not resolved. Still hoping that I may receive some adequate compensation and acknowledgement of the distress this caused.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear your order you had placed with us for your ill mother had arrived. This is very upsetting to hear. I have located your order and can see one of our customer service team has arranged a resend for you as an apaology. We are sorry for any inconvience and upset caused. Warm regards Katie

Posted 3 years ago

“The flowers for my sister in law birthday have not arrived was due yesterday! I have sent three emails and revived no response and there is no number to call on! It looks like I’ve missed her birthday so not happy at all.”

Helpful Report

Posted 3 years ago

Hello Kerry, Thank you for your review, It is upsetting to hear the order you had placed for your sister-in-law's birthday has arrived. we are sorry our services have let you down on this occasion. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Katie

Posted 3 years ago

“Ordered flowers for my gran after losing her brother. They arrived and lasted 2 days before they wilted and had to be disposed of. She called me to tell me what happened. I contacted the company and asked for them to resend fresh flowers and was told that wasn’t possible. They could only offer a £15 gift voucher. There was no way I was spending another penny on flowers that weren’t fresh to only last such a short time. They expected my elderly grandmother to have taken photos to send them. Clearly I live in another country or is have went to a shop and bought them so I wasn’t there to take photos either. Peoples circumstances are different and this should be considered when I wasn’t asking for a refund but just for fresh flowers to be resent. I won’t use this company again. Disappointing. Review. Shocking!”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for your review, we are sorry to hear this was your experience with us. we take quality very seriously and never want our customers to receive anything less than our high expectations as a company. I would personally like to look into this further for you. I have located your order and personally emailed you to come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered flowers for my gran. They arrived and lasted 2 days before they wilted and had to be disposed of. She called me to tell me what happened. I contacted the company and asked for them to resend fresh flowers and was told that wasn’t possible. They could only offer a £15 gift voucher. There was no way I was spending another penny on flowers that weren’t fresh to only last such a short time. They expected my elderly grandmother to have taken photos to send them. Clearly I live in another country or is have went to a shop and bought them so I wasn’t there to take photos either. Peoples circumstances are different and this should be considered when I wasn’t asking for a refund but just for fresh flowers to be resent. I won’t use this company again. Disappointing.”

Helpful Report

Posted 3 years ago

Hello Lauren, Thank you for your review, we are sorry to hear this was your experience with us. we take quality very seriously and never want our customers to receive anything less than our high expectations as a company. I would personally like to look into this further for you. I have located your order and personally emailed you to come to a resolution for you. Warm regards Katie

Posted 3 years ago

“Ordered a spring bouquet which was delivered two days later than agreed and in very poor quality. Offered a replacement which was delivered yesterday, 25 April 2022, which was equally poor. The flowers were almost dying and were not fresh at all. Haute Florist tell me that there is nothing wrong with them. I will not be using this company again. Very poor customer support.”

Helpful Report

Posted 3 years ago

Hello Denise, Thank you for your review, we are sorry to hear your order was not delivered on your selected delivery date chosen. We would like to into this further for you with our dispatch manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“DO NOT USE! They send dead flowers then refuse to refund you”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are disheartened to hear you have received dead flowers. We would like to look into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Absolutely terrible flowers. They were almost all dead or broken. Didn’t look anything like the picture. I have e-mailed twice with no response. Didn’t want to upset the sender by telling them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, It is upsetting to hear that your recent flower order has not been enjoyed as much as we would have liked to hear. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

“I order flowers for a 70th birthday on the 20th April to be delivered on the Saturday the 23rd. The flowers were not delivered, I had no communication to say the flowers could not be delivered on the agreed day, no apology and no one from the company offered any resolution or compensation, instead it was deemed acceptable that the flowers could be delivered 2 days later, 2 days without water, 2 days stored in an unrefrigerated room. Needless to say the flowers arrived and described by my friend as 'tired'. When I contacted Haute Florists they initially offered me £15 off any subsequent order, this was increased to £20 when I said this offer was not acceptable as I had paid £60 for the flowers. I understand that mistakes happen, however it is the actions taken by a company to resolve any customer disputes that ultimately decides on what review can be left . I order flowers to be delivered on a certain day. This did not happen. When the flowers arrived they were not in good condition. I will not use this company again and risk wasting my money again.”

Helpful Report

Posted 3 years ago

Hello Alex, Thank you for your review, we are sorry to hear your order was delayed which resulted in your bouquet looking tired. This is very upsetting to hear. I have located your order and I would personally like to look into this further for you and come to a resolution for you. Warm regards Rosie

Posted 3 years ago

“Ordered two arrangements for an extra special occasion, many dead flowers or at least 50% wilting - didn't last long obviously. Not worth the money, not like the photo either. Haute or Prestige Gifting as they're known, agreed to send another set to rectify. These were worse and a total waste of my time, waiting in, and effort. They had the audacity to suggest sending me another batch - why would you send dead flowers in the post, they must have been in poor condition before they were even sent. Total sham. I shared this experience with all my family and friends - we won't be using EVER again!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear our first order arrived wilted and also to hear the resend that our customer service team had arranged for you arrived the same. This is upsetting to hear and we would like to rectify this for you. If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 3 years ago

“The flowers were never received and the company never bothered responding to my questions and query!”

Helpful Report

Posted 3 years ago

Hello Natalie, Thank you for your review, we are sorry to hear your order was delayed in arrival.I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Katie

Posted 3 years ago

“I ordered flowers for my daughters birthday and during the ordering process it stated that the flowers will arrive on the 9th April on her birthday. I also ordered a ceramic jug to go with flowers. The flowers did not arrive till the 21st of April and the roses were wilted and half dead and there’s was a crack in the ceramic jug which I paid extra for. I am extremely disappointed with the service and will never order from haute florist again”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear about the disappointing time you've had with our services so far. I would like to fully rectify this for you and also get to the bottom of the courier issue. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Was extremely disappointed to order a bouquet for a special occasion gift that turned up with the flowers way past their best and brown curled edges. The bouquet looked nothing like the picture and they smelt bad as the water was stale and green. Haute replaced them the next day with an acceptable bouquet, but it meant the recipient didn’t have the flowers on her special day and she has the embarrassment of having to tell me they were bad and I was embarrassed that she received such an awful bouquet from me and had the hassle of having to email and send photos etc to sort it out. Impossible to speak to someone on the telephone and despite a request nobody phoned me.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this was your experience with Haute florist. We take quality very seriously and never want our customers to receive anything less than our high expectations as a company.I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Tom

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews