Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,776 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 14th May 2025

3756

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience. Flowers were not as shown on website, badly arranged and far fewer blooms supplied. Worse was the attitude of customer service who agreed images were misleading on website and should be clearer but still refused a full refund unless I returned the flowers which is frankly ridiculous as they were a gift. The fact that the flowers are normally received by someone that hasn't paid for them, obviously reduces the number of complaints these companies receive due to people's good manners and not wanting to upset the sender. The amount of bad reviews here is obviously the tip of the iceberg.”

Helpful Report

Posted 3 years ago

“Not happy with my flowers that I received on mother's day which cost her £100 a lot of them were withered waste of money”

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Posted 3 years ago

“I chose Haute as they gave the option for flowers to be delivered on Mothers Day. I then received an email from another company, saying to choose another bouquet as they couldn’t deliver the one I wanted on that day because they were busy with Mothers Day(why the bouquet makes a difference to the delivery date I don’t know) I spoke with someone and agreed to keep the same bouquet if they could deliver on the next day as stated in the email. I then received an email saying they wouldn’t be delivered until the day after that! I got a photo of the delivered flowers and they look withered. I have sent an email and haven’t heard back yet. Won’t be using Haute again, can’t be trusted to deliver when they say they will and then the flowers that are eventually send are very sad looking. Not worth the money.”

Helpful Report

Posted 3 years ago

“Please read trust pilot reviews before ordering flowers with Haute Florist. Horrendous reviews with delivery on wrong days and wilted flowers or no delivery at all. I ordered flowers 2 weeks ago for my mother for a specific day. They were ordered 2 weeks in advance as it was the anniversary of my dads passing and it was to cheer my mum up. They did not arrive and after getting an automated reply from customer service they said they would contact me, but of course they did not. I contacted them again and said the reason was because it was NI…I only found out the next day when they eventually arrived their delivery is by Royal Mail. The reason they hadn’t been delivered was because it was a bank holiday and Royal Mail don’t deliver on bank holidays!!! This company didn’t have the wit about them to even realise this. Forward 2 weeks and unknown to my daughter the hassle I had with them she sent me a bouquet of flowers on Mother’s Day!! Surprise surprise, they didn’t arrive because it was a Sunday and Royal Mail don’t deliver on a Sunday. They took my daughters money knowing they were for Mother’s Day and of course they were never going to arrive on Mother’s Day. When they did they were an embarrassment, broken stems and wilted leaves, plenty more online florists who can deliver on the proper day and with healthy flowers….do not use Haute unless you want to be disappointed!!”

Helpful Report

Posted 3 years ago

“I have ordered a SPRING HARMONY bouquet and I felt insulted when I received it; The bouquet looked beautiful on the website, the real thing received looked minuscule. On the advertised picture you can clearly see 13 tulips but only 4 were in my bouquet, adding insult to injury the Gypsophila within the tiny ludicrous bouquet was faded. I have contacted them as you should do but, even with evidence in hand (pictures attached) they disagreed with you. THIS IS THEFT, DO NOT WASTE YOUR MONEY WITH THIS RUBBISH COMPANY, GO TO YOUR LOCAL FLORIST.”

Helpful Report

Posted 3 years ago

“Appalling. Absolutely disgusted with the customer service, ordered Mother’s Day flowers, been sent the wrong flowers ordered Lily’s and they’ve sent roses that look absolutely dead. Not what I paid for, and when contacting they are point blank ignoring my emails & not responding back. I’ve used loads of different florists before and I’ve never been so disappointed. Never ordering from here again.”

Helpful Report

Posted 3 years ago

“Flowers were beyond dire - a fraction of the size of the bouquet shown on the photos on listing, many leaves falling off, some flowers advertised not present in bouquet, and most flowers not fresh and in bad condition. I paid a lot of money for this bouquet and to say I'm disappointed is an understatement. This will be the last time I trust to buy flowers online. Thanks to this appalling rip-off of a service, I'll instead support local florists and purchase in person wherever possible. Big thumbs down from me.”

Helpful Report

Posted 3 years ago

“Flowers did not arrive and this spoilt the day for my mum.”

Helpful Report

Posted 3 years ago

“I ordered flowers for Mother’s Day after my mother was recently released from hospital and thought ordering flowers for Mother’s Day would cheer her up. I ordered a week in advance However they arrived a day after Mother’s Day in pretty bad shape as you can see from the images. There are hardly any tulips compared to what you advertised and the leaves are slumped. They look cheap and nasty and never worth what I paid and is false advertising at its highest. It is more frustrating because your Facebook messenger does not work. Your phone number does not work and your webchat does not work. I could only get through to someone called Paige via email. The options Paige offered me are insulting. She offered another bouquet of flowers to be delivered or 15 credit note for your website. With this experience I fully to never shop with you again. I would like a full refund which according to my consumer rights I’m entitled to. I logged onto trust pilot to leave a review but guess what. Nearly all customers are complaining about the same thing. At what moment do you reckon the problem is with yourselves and you will only keep getting poor reviews until you invest in proper customer service and quality of product you claim to advertise. I’m still waiting on a reply and still waiting on my refund. I have also contacted citizens advice and PayPal.”

Helpful Report

Posted 3 years ago

“Purchased a Mother’s Day bouquet for £28 and it arrived with barely any flowers and nothing like the display picture. Granted it would be exactly as pictured but the picture showed multiple flowers and the photo shows the appalling bouquet my mum received!”

Helpful Report

Posted 3 years ago

“Ordered mother's day flowers that did not arrive. Today (day after) the tracking links shows they're not out for delivery. Haute sold flowers with a specified Sunday delivery, for Mother's Day, knowing full well they wouldn't be able to fulfil the orders. They're also deleting negative comments from their Instagram feed. Don't trust this company - go somewhere that respects their customers. I'm unable to get through to the company by phone as apparently lines are closed, live chat isn't available and I imagine it'll take days for them to reply to my email. Distinctly unimpressed.”

Helpful Report

Posted 3 years ago

“Very poor. Incorrect item sent but messages ignored so wasn’t able to be put right. Quality of flowers average and very small bouquets. Definitely better options available elsewhere”

Helpful Report

Posted 3 years ago

“I have ordered a SPRING HARMONY bouquet and I felt insulted when I received it; The bouquet looked beautiful on the website, the real thing received looked minuscule. On the advertised picture you can clearly see 13 tulips but only 4 were in my bouquet, adding insult to injury the Gypsophila within the tiny ludicrous bouquet was faded. I have contacted them as you should do but, even with evidence in hand (pictures) they disagreed with you. THIS IS THEFT, DO NOT WASTE YOUR MONEY WITH THIS RUBBISH COMPANY, GO TO YOUR LOCAL FLORIST.”

Helpful Report

Posted 3 years ago

“I received a bouquet of the ‘Graceful Beauty’ flowers for Mother’s from my daughter. When they arrived they looked half wilted. I put them straight into water following the enclosed instructions. By the following morning the roses in the bouquet had died. I am not impressed by the freshness and care taken to deliver these flowers to me.”

Helpful Report

Posted 3 years ago

“Flowers and card ordered for my mum for mothers day.... No flowers delivered and no card either..... What a load of rubbish”

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Posted 3 years ago

“Mother's Day Flowers failed to turn up. Apalling service!”

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Posted 3 years ago

“Nothing "Haute" about this bouquet! Ordered the Rose and Oriental Lily bouquet as a Mother's Day gift, and what was received was awful! The roses were practically dead on arrival, with battered petals, and eaten leaves. They don't wrap the roses individually like Bloom & Wild. Their customer service is terrible - you can't reach them by telephone.”

Helpful Report

Posted 3 years ago

“Your customer service is disgusting. I was sending a hatbox of flowers to my elderly Mother for Mothers Day. On ordering I could have had nxt day delivery bit opted for Sat and you still could not deliver on time. I contacted your chat line and explained no order had arrived to be written back to "I don't understand Customer service will be in touch soon" they weren't. O think found how to send a message a got a response Sun telling me you were experiencing difficulties delivering to Northern Ireland You certainly did not volunteer this information when taking my £40 I had thought of using your company for Staff wellbeing gifts etc for our family businesses in NI but am so disappointed”

Helpful Report

Posted 3 years ago

“I have submitted two complaints and am waiting for a refund and response”

Helpful Report

Posted 3 years ago

“Really disappointed in the size and quality of the bouquet my mum received for Mother’s Day. The day after they were delivered, two of the roses had wilted and looked dead. The size of the bouquet also did not resemble that only and there was no option to choose a large bouquet upon checkout so I would have hoped the picture is what you got! Wouldn’t order again, an expensive mistake unfortunately for a special occasion.”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,776 reviews