Biggest waste of money, do not use. I wish I had read the reviews first, or realised they were part of prestige flowers as I had previous issues with them sending dead flowers. I paid for a large bouquet for my nans birthday, I never received any kind of despatch notice or tracking number and in the end I had to go onto live chat to confirm they were still being delivered. The flowers arrived without a card or note so thankfully I had already called to say they should be being delivered so they knew who they were for. All the flowers were substituted so was nothing like what I ordered! And half of the flowers were seriously damaged or dying. Then to top it off, it had exactly the same stem amount in as the medium bouquet advertised on their site. The listing clearly stated a medium bouquet was pictured, I ordered the large yet what turned up wasn’t even worth a small. I honestly would have been better off going to a supermarket, for a third of the price. I complained and sent pictures, they responded 4 days later asking for more photos - even though the photos I had sent were clear enough. The bouquet was dead after 4 days so not sure how they expected any more photos, perhaps that’s how they get out of any issues because they know they will be dead so you can’t provide further proof! And what a shock, haute don’t see a problem yet offered a £15 discount off my next purchase - why would I want to purchase again?! The quality and whole service was abysmal, avoid.